This place has some of the worst communication and professionalism I've ever encountered. After…read morecompleting my MRI -- which they ordered -- I never received a call with my results. When I called to ask why I hadn't heard back, I was told that it was my responsibility to call them to follow up. Completely unacceptable. The staff were rude and unhelpful, and their communication skills are awful. To make things even worse, my neurologist -- the one who ordered the MRI -- is now refusing to review it herself and is instead having a physician assistant do it. What's the point of seeing a specialist if they won't even look at your results? Save yourself the frustration and go somewhere that actually cares about their patients and knows how to communicate.

This is a very kind and caring practice. Even if busy, they never make you feel rushed. All of my…read morequestions were answered. I am so glad I go to this group and get to see Dr Elzawahry!!

Several attempts to schedule an MRI with no success. I was put on instant hold several times over…read morethree days and every time the call timed out at about 5-6 minutes. I left voicemails which were not returned. The one time I was able to speak with a receptionist I was was told they would look for my referral and call me back; they did not. The issue started on a Monday and my last attempts were on a Friday. I've used Gulf imaging Open MRI in the past . . . no idea what their problem is, but I was greatly disappointed and got a referral to another facility.

The front desk lady, the younger looking one, is extremely rude. But all of the other staff are…read moregreat! Especially the Ultrasound tech! She is an amazing technician and is truly a girls girl!

I am working with Dr. Tara, Nancy and Khyla to help me with a laundry list of issues with the help…read moreof a corrective DNA appliance that will give me a better quality of life - which is a priceless gift... just like Dr. Tara, Nancy and Khyla are. Regarding the aforementioned "laundry list", so you know what they helped me with and could help YOU with - I HAD (have no longer) chronic migraines (15-20+/month), teeth grinding that occurred while at work (and not while sleeping - go figure LOL), ADD, mild sleep apnea, snoring, chronic fatigue, anxiety (etc.) and thyroid issue... while I came to resolve my sleep apnea and snoring... other health conditions seem to be resolving as we progress. I'm sleeping better, I have more energy, I'm in better spirits - and the fact that all this happened without surgical intervention makes me even happier! Nancy, with her expert ninja-like hands perfecting the adjustments on my device, amazes me with every visit. Khyla takes my pain away with her laser treatments from heaven. Nancy and Khyla feel more like family to me. They always make me feel comfortable and relaxed like I'm visiting with friends and family - which is incredible for someone with "lab-coat syndrome" like me. They're attentive, they genuinely care, they want to help you get better almost as much as you do. I'm so glad I found them and I am excited to see the end results - especially when I can see and feel the changes every day. If you have any sort of sleep disorder, or any of the items from the "laundry list" above - be sure to visit ECDS - your better days could begin today. #ecdspa

We love this place! The staff are wonderful! The receptionist Victoria is so friendly. The dental…read moreassistant was so bubbly and so helpful. The dentist was more than I could have hoped for, so patient, so kind and understanding with my dental anxiety. I have never had a dentist able to numb me completely. T.J handles the financial side of thing and she's the bomb. I will never go anywhere else! Forgot to mention, the have an office dog!!)

Would not recommend this practice to anyone. Was told surgery would be six weeks out. Called office…read morethree times with only one return call. They called after eight weeks to schedule my surgery for another three week wait. Let the scheduler know need to sooner. She scheduled pre-order for Monday at 2:40, surgery on Wednesday. After their office is close on Friday, I get email changing appointment to 4:40. No phone call to see if I'm available, I'm not. Left phone call to cancel pre-op, surgery, and post-op. Can't deal with people like this! Three appointment never met the doctor.

I am not one to write reviews but I feel like my experience warrants this. I was referred to Dr…read more Caspary by an urgent care center in Panama City for a potential abscess behind my ear. After arriving at the office and being told they had no record of the appointment, I pleaded with the receptionist to allow me to see a doctor due to the size and area of the abscess. They were able to get me in. Dr. Caspary said he thought it may be Masitioditis (which can be life-threatening) and that I would need to come back the following day for a CT Scan that would be done in office. I am currently traveling and the office was outside my insurance network so I had been paying upfront. The office said they would call me the next day and let me know the price of the CT Scan. They gave me the price of the CT Scan and scheduled the appointment. Since they mentioned it would be done in office, I had assumed they would also read it in office. When they did not read the CT and sent me home (the abscess has not gone down, there were no additional antibiotics given) I went back in and pleaded again to the receptionist that I would like to see the doctor, that I did not know what to do, and was afraid. At this point, it was suggested I consider going to the ER or make arrangements to go to the ER. Dr. Caspary did not come in the room and instead sent his medical assistant. I ran home to grab a bag for the ER, I lose hearing in my ear and it begins draining. I rush to the ER. I call Dr. Caspary's office at 4:45 to request that the CT Scan be sent to the ER knowing they will need them. The answering service says they cannot connect me to the office. I hang up. Once I arrived at the ER, they immediately took me back, started new rounds of antibiotics, run additional CT Scans, flushed the ear and made me feel safe. Dr. Caspary's office did not follow up with me until days later (after I had already called their office to schedule the follow up). During follow up with Dr. Caspary's office, I let him personally know that I felt the care I was given was less than acceptable. His response was to the effect of, "yeah, I don't know." At this point, all I want to do is make sure I am okay and leave the office. I will say Dr. Caspary did seem more concerned after this and gave me great care from this point on. After my last appointment, I spoke with the office manager who apologized for my experience. I felt that since I was self-pay and had to have the imaging redone - that I should have my money refunded for the CT scan that was done in office. She said she would get back to me and did not. This was at the end of May. I am fine now and continued about my life and had decided to just move on. Then I received a bill from a radiologist for $1200. The office never informed me that they would be sending the radiology report out - just that it would be done in office. The also never disclosed I would be charged separately for this. When I called to find out why, I was told this is normal and that there was nothing they could do. The care I was given at Dr. Caspary's office of Head & Neck Associates of Bay County was neglectful, unfair, and unacceptable. I sincerely hope no one else ever has to go through this type of experience.

Dr. AGHA is great! Front desk is another thing! Most of the girls are kind but I had a bad…read moreexperience last month. I fell and broke my arm and had to cancel an appointment. When I called to reschedule I was told I couldn't be seen until December! I had been going there for a long time and needed my Plaqunil but whoever I talked to said "sorry that's the best we can do,December " I hate to lose Dr. Agha but I won't return.

I had a wonderful experience at the Bay Arthritis Institute. From the moment I walked in, the staff…read morewas welcoming and professional. The environment was clean and comfortable, which made me feel at ease.

As a nurse for decades, I think I'm a pretty tough critic. I scoured all the options for primary…read morecare locally, asked lots of questions and ended up booking with Heather a few years back. What a solid decision. From my entry at the door through my office visit to my exit, I felt welcome and cared for. She was thorough, frank, honest and kind. I ended up with something serious and she supported me through that. I'm grateful and blessed. A great practice.

Heather Taylor runs a superb practice staffed with cheerful and helpful people. Appointments are…read moregenerally always on schedule and the visits are always productive. Heather has provided excellent referrals to specialists, which have worked out very well. Her communication is superb, as she will reply to inquiries the same day. I always feel as if she has her clients' needs always as priority one. I am glad I found this office and hopefully I can also get the wife in to see her shortly.