They have the best bank customer service I've ever had in my life! Best manager, best staff, and…read morethey're always available even without appointments. Other PNCs have long lines, and this one is so nice because you can walk in and they always make time for you. They also offer Finacial coaching way better than other places to the point where I don't even need to see a separate Finacial advisor. They're super nice, fast, professional, never made a mistake in all 3 years I've been with them. I think the staff actually might like working there and aren't faking being happy. The staff actually learns how to pronounce your name, and I have a super long last name. Great service, but the best part to me tbh has to be how there's never any lines and it's so fast to go there. In and out instant. No other bank has served me that fast.

Called for assistance for setting up auto withdraw. Was walked through the process, and the…read moreprocess was incorrect. It took a payment right at that moment and not the following month that it was being set up for. They told me to contact my institution, which I did and they were unable to stop it. The representative said its their system that is a problem. Perhaps get the system fixed!!!!!!! I'm not looking forward to working with this institution AT ALL!!!!!

I really wanted to like this institution because I'm Catholic - but the application process just to…read moreopen a savings account is archaic and inefficient. We tried to open an account with both my husband and me on the account. They asked me for proof of our home address, which I provided, but it only had my husband's name. I sent another bill, but it only had my name. Every time they denied the application, they would send a letter without specifics as to what they needed. I called and spoke to Karen, who was really nice, and she gave me an email address to send the information, but then I'd get another letter. Finally, I spoke with Jessica who was not as pleasant as Karen and basically said that the information I received from Karen was wrong... I give up. They clearly don't need my business and there are far too many reputable credit unions that provide better customer service.

They greet you as you walk in the door! Always so friendly. Love this bank! They always make you…read morefeel welcomed

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

Staff is very helpful, we are disabled and they go out of their way to help! Marmado and Johnny are…read morethe best, and the guard Ms. Lily!

The staff was quick to greet me at the door…read more I did not have to wait long for assistance. The staff was friendly.

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on…read more10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name David Roberts. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account. Luckily, I caught it quickly enough because they would have sent another $4,900.00 to the same ACH Employee David Roberts. I was able to have Chase lock the account just in time for the second payment to get rejected which happened within less than a minute. All this was happening while I was on the phone with them. Unfortunately, they said they couldn't reverse the first initial ACH payment because it was sent in real-time. After I had them lock the account temporarily, I was transferred to the claims department to put in my claim to get my money back. Based on the conversations with multiple Chase employees, this was going to be open and shut. They said that once approved, I would receive my money back within 5-10 business days. After that time had passed, I received a letter in the mail stating the claim was denied because they considered the transaction to be valid since it showed my laptop logging in just before the incident. To be clear, I was not logged in at all from my laptop when this was happening. I logged in on my phone to see if the transaction really happened before calling the fraud department. I am a self-employed business owner. I do not have any employees nor have I ever paid one. Also, you would see my spending behavior in my transaction history where I only pay my vendors, credit cards, and other bills related to the business. I had the claim reopened multiple times with the end result being the same. I was able to get it reopened one last time before Thanksgiving, but after the holidays, I received another letter stating the claim was once again denied. I've tried everything to get Chase to do what is right. I've filed complaints with the Attorney General, BBB, etc. I also filed a police report with the Medina County Sheriff on 11/19/2024 (Report# 24003193). Because it was a cybercrime, it is very unlikely they will find the perpetrator so I can receive restitution. I even researched and tried to find a way to prove my laptop was hacked (you can see my browsing history since the incident showed me making nothing but efforts to find a way to get my money refunded). The only way I could get Chase to refund my money was to spend more than what I lost on either a forensic computer analyst to provide evidence that I was in fact hacked or a lawyer to file a lawsuit against them. This is now a lose-lose situation for me. Anything I try will just end up forcing me to spend money on something I may not get back. With the holidays coming up, it's making it very difficult for myself and My Family. My next step is to let the world know about my experience and to think twice before signing up or staying a customer of Chase Bank (JP Morgan Chase). I really hope Chase can redeem themselves and do what's right, but I'm not holding my breath. If anyone looked further into this, they would definitely see that Chase is just trying to get out of paying me back due to some loophole they created.

Well this story starts 9/19/25 I went to the bank to deposit some funds I received for my finance'…read more I was told to deposit the funds they will sit for a few days and I can come back to retrieve my funds. Ok no problem however when I go back Tuesday after the funds cleared the Branch Manager Tamira Bacon was in! She asked me for a few more documents to ensure I had all rights to deposit the funds! I even presented her with the POA. She told me she will call me in 30-60 minutes that was at 11am around 1pm I called her, she then proceeded to tell me that she have someone else looking at the paperwork and they should be done by 4pm. 4pm came and went still no returned call! I let it go till Friday! I go in earlier in the day she still telling me lies because EVERYTIME I spoke with the Customer Service line they continued to tell me Tamira Bacon is holding my funds then I come to find out she put a restriction on my account by Saturday 10/4/25 my account has been closed for no valid reason! They are still holding my finance' funds! This has been a horrendous experience I've been a Chase customer for years never had a problem now because of the amount of the funds all this extra mess has occurred! If anyone knows what else I can do or need more info please reach out to me! I need help

Never had any problems in my 6 years with Chase bank. Always friendly faces. The Covid safety…read moremeasures are reasonable. The staff is always willing to help me get what I need.

The bank does not allow you to purchase anything with a credit card from outside of the US, so God…read moreforbid if you do you're in for hours of dealing with their stupid customer service. Meanwhile when you try to log in during the weekend before the tax deadline their website is unavailable