The place is clean but I would say the service is done on every other week I need…read more Weekly the food service need to improve most of the time it was cold!!! And salads. Weren't cold enough not fresh soups were watered down The office l concssierges were great and helped with their friendly manners and with anything that I needed

They don't care about these people! The front office may smile in your face to get that lease…read moresigned but once that money is paid everything else goes out the window. I worked in the kitchen and can first hand say corners are cut and those people don't deserve that trash.

Absolute angels! My 95-year old mom was evicted from her previous facility on a Friday night before…read moreChristmas, in the dark, in the rain (just drizzle, but still wet), in the cold with nothing but the clothes on her back. Arden Court is the only place that answered the phone and they took her in without question! They warmly welcomed her (and me, too), provided her with hugs, food, and a bed with warm blankets to sleep on. From that point on, they were only more wonderful. The caregivers interacted with her with dignity and love, and took all the time they could to show her she was safe and cared for. The building is a marvel -- four wings of 16 residents each (I think its 16), color coded and decorated with themes. It has very nice outdoor areas accessible to the residents. The food looked good and seemed to be very healthy. The staff are incredible, attentive, and that includes Gina, Ashley, Emily, Brian, Deanna and Gonzalo. Dr. Cowan is there on staff (and on call all the time), and nursing staff are there 24/7. After we got in, I found out that many of my church friends' family members had been there, so I felt even better about my mom being a resident. Unfortunately, my mom's dementia progressed so rapidly that she passed within 6 weeks of arriving, but she was in the best place possible with the best, and most caring staff I've ever witnessed. My mom had been through many skilled nursing facilities over the years (for rehab after surgeries), and I've never experienced the warmth and love like I did at Arden Court. Not a single staff member walked around playing games on their phones or ignoring a call out from a resident. They also provide monthly meetings to the families of their residents, to learn more about how to best support their loved ones, and how to manage our own grief. They have a little beauty shop, and lots of activities. Best place EVER!!

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

Our family had a horrible experience here. We were told medications would be the last resort and…read morethis was not true. The physician who comes to this facility to see residents wouldn't listen to our concerns or wants. In fact when we asked to taper off meds he increased them. Our LO was placed on some heavy duty psych meds and they had never taken any of this type of medication before. We were told that the residents would be active throughout the day and most of the time when we came to visit the residents were sitting around, watching tv or in their rooms. We believed we were getting the best based on the monthly rate for this place and the promises made during the tour. Our LO was accused of "aggressive" behavior which basically was due to them being asked to leave other resident's rooms. They leave the resident's rooms unlocked throughout the day so it's no wonder they wander around into places they shouldn't be. We were told our LO needed an inpatient psychiatric admission. At that point we went to go pick up our LO and all of their belongings because we were fed up with their poor care. We wrote to the administration after about all of our concerns and never received a reply. We sent it certified so we know it was received. Our LO was there less than 3 months and they would not refund any of the $1500 move-in fee. Also, the turnover here is ridiculous. Staff would leave and we would have no explanation. I've recently learned their admissions director is now at another facility, too. The end of our story was we took our LO home and they were perfectly fine. We found another facility where they are happy and well cared for. There are no heavy meds in place and no need to go to a psych facility. For the $6500 monthly rate at Bader House you definitely do not get what you pay for and they take no accountability. It's a beautiful facility but that means nothing if they residents are not well cared for. I hope this will help another family avoid a bad experience.

Take it from someone who knows. This place runs by Micromanagement at its finest ! Staff constantly…read morebickers amongst each other probably due to unhappiness. This goes from the top down. I had a member of my family once this facility and never again. It's a pretty place just didn't work out for me. Maybe once management changes it will get better. Who knows.

Please stay away from this place. My mom and dad passed after they were there for just 3 months…read more My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I had to call the facility to get someone in the room.

Shavano Park is a country club and not a prison for seniors! I immediately felt welcomed walking…read morein and I asked myself, "Would I want to live here?" YES! Absolutely! Staff friendly and helpful. Communication was completely transparent! How often do we get that?! The facility is warm, casual and inviting. It doesn't feel at all clinical either. It smells good too! The staff get along within themselves and the residents. Come get a tour and see compassion at work!

Great facility. The nurse, Faith, has been awesome. Always available and caring for the patients…read morelike its her own parents. The staff are staff and happy. I haven't seen any change with the staff. I did notice that activities are happening on the weekend now and everyone looks good. Food looks great and tasty.

Not for active Alzheimer's residents. They do not have enough room here. Very small hallways and…read moreshared restrooms. Mom was here 2 weeks and sedated on Haldol whether she needed it or not. No way dont do it. Moved my mom after 2 weeks while they had her shipped off to a psych hospital. BTW she is doing fine at the new place and they say she is "easily redirected" and her agitation with transitioning to memory care is "nothing they can't handle." and considered "normal." I have zero faith in Autumn Grove cottage after the way my mother was treated.

We recently moved our father to this memory care facility. They have been taking excellent care of…read morehim. I am very pleased.

Fantastic community with a staff devoted to helping individuals with memory loss. This was the…read moreperfect size for my grandmother as she does best in smaller group settings. The leadership team made the difficult process easier and helped provide resources for our family as well as GaGa. We feel so comforted with the decision we made.

I had a colonoscopy today with Dr Salameh and his staff were all very kind and supportive - the…read moreanesthesiologist Josh went above and beyond to make me feel at ease and that's so appreciated. I was in and out in 2 hours. The only thing is that I had a polyp removed and I was told I can eat anything but when I looked it up it is noted to avoid nuts and seeds and stick to a low fiber diet for first 24-48hrs - I was so looking forward to whole grain pancakes that I didn't get to eat.

Doctor and nursing staff were excellent. Kind and very efficient. My only issue was the nurse…read moreanesthesiologist (Ophelia?) (and the reason this is not a five star review) was related to her lack of communication. She was busy talking with other members of the medical team about all kinds of stuff but did NOT keep me informed of what she was doing with my IV. She pushed something with no warning and I got a sharp pain like a needle going into my arm. Before I could say, "warn me before you do anything more!" I had the tooth guard in my mouth. As I have a history of medical trauma from multiple childhood procedures, this kind of behavior really ramps up my anxiety. Seriously unprofessional and unappreciated.