My mother has been here over a year and no complaints. Place looks inviting and familiar to…read moreresidents as best they can. The staff are friendly and helpful. Place is kept clean and they have regular activities for residents to include seasonal events for families to join. Price is reasonable for completely independent folks and not unexpectedly the price rises the more care that's needed.

The absolute WORST EXPERIENCE EVER. This organization took complete advantage of our family during…read moretheir time of need in the midst of the pandemic. Without a Dr's approval moved our mom from assisted living (AL) respite care to memory care FOR WALKING HER DOG DURING QUARANTINE! When we were finally able to visit, we found the memory care building to be a completely different environment from AL; dirty carpeting, roaches, old furniture in common areas and the kitchen in disrepair. From Aug '20- Jan '21 she was literally in her bed 98% of the time; no activities worth mentioning unless you are a child, no stimulation, or interaction. They are completely understaffed and have had their activities coordinator cook food, and managers act as med techs. Nadja Mobley the marketing person committed to engaging with my mom in German, and showed up twice during the entire time. After repeated requests for a reassessment that went unanswered since the initial move to memory care and having to prepare my mom lunch and dinner EVERYDAY because the food is inedible (which Regional Director Jouvana Gobin admitted to!), we moved her. I tried reaching out to corporate to literally no avail, I had one conversation with Chris Terry, Director of Operations, who then ignored FOUR calls over a three week period. Even the CEO, Alex Hurst didn't have the decency to respond to a letter. This organization is unprofessional from the top to the bottom. DO NOT PLACE YOUR LOVED ONE HERE OR ANY OTHER AVENTINE PROPERTY!

This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

They need to start planning for residents to have their children visit, I've been…read more quarantined since March 11th and am certainly safer than most people that go in now. They've done an excellent job with safety, but if I can never visit my mother, then where's this going? A bit draconian , but hopeful updates are coming! Thanks for 5 Star Operation

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

Thank you Carol Ann,…read more This owner and her supportive staff have a stellar reputation in our senior industry/ community for caring and going above and beyond for their residents, families, and for all us who work in this industry. Love is in the details. When you tour one of Carol Anns communities you will see exactly that. Amazing place, full of passion, compassion, heart and love for our seniors. My compliments and gratitude for all you do. Thank you Carol and Elizabeth and all your supportive staff. Thank you for going above and beyond to provide care. We appreciate you! With love and gratitude, Laura Daniels, RN Care Advocates- Care Management and Senior Placement

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

Great time at Discovery Village in Dominion, Car Show benefitting the Alzheimer's foundation…read more Also, if you're looking for a nice Senior Living community, Discovery Village is an Independent and Assisted Living all in one. People here are extremely friendly and enjoy all sorts of events and activities. Explore Discovery Village for yourself.

Very rude staff Receptionist rude, I spoke to jessika and…read moreshe kept hanging up the line 3x Horrible place

We come and have lunch with our relative and just visit. We've always compared the food to a fine…read moredining establishment, until last week. The salad smelled and tasted of mildew. The curry on the curried rice was just coloring, no flavor whatsoever. The basmati rice was dry and clumped together. I'm told there had been a change in chefs, and that is a pity. I certainly didn't see any of the residents taking leftover boxes. For what the residents pay to live here they deserve top of the line food and prep.

My mother lived here at Los Patios for 7 years and loved it. The apartments are perfect sizes. The…read moremeals are terrific.. The activities and social times are plentiful and pleasure . The staff is terrific. If your loved one is in independent living and need care, there are care givers for hire. The assisted living is a Plan A facility, meaning it's limited on the care they can give.. It was wonderful for the year and a half Mom was there in Assisted Living, but the her level of care increased to needing a Plan B skilled nursing care facility.. She misses the staff and her friends so much. Hats off and many thanks to Barbara Goss the Director for running a class act establishment.

Such friendly people in in a beautiful independent living community! Beautiful chapel as well.read more

I'm only 43 and I already want to move in. Great facility in a prime location. The staff is very…read morewelcoming and friendly.