Arno Kauth of Emerald Pools was referred to us by a local (Marmora, NJ) pool service company. We signed a contract in July, 2024 for a job that he said would take 2 weeks to complete. He said that he could not start until September 6, to which we agreed. Arno said that the pool needed to be completely drained, so we did that. He was paid 50% ($8350) as agreed upon. He tore up the concrete around our pool area and replaced the inner tile. Arno often told us of his 30+ years in the business, but he sent someone with no experience to finish the tile. When we complained, he removed the incorrectly mounted tile at our expense of tiles. When Arno finished the next phase, we paid him 25%, (($4125) per our contract. That took us into late October. We tried phoning and texting him from November to tell him of the excellent weather to complete the job, but never received a reply. There are drips of glue inside the pool which he said he would clean up. Our yard is littered with concrete debris and the frames he made are walking hazards. Arno also separated our deck from its frame, which Arno promised that he would repair. In June, we received a text from his wife Geri Kauth, explaining that he has been busy working on other pools (Yes, he took on other jobs while ignoring us.) and would be return to complete the job in July, 2025. Had he done that, we would not be warning others of Arno Kauth and Emerald Pools. He did not contact us and continued to avoid communication. (Yes, took on other jobs.) Arno Kauth took $12,375, tore up part of our yard and left a mess and an empty pool. All of this started one year and 3 weeks ago for a job that was supposed to take about 2 weeks. In our church prayer group during April, I've asked for Arno Kauth to contact us and complete our job. We are in our 70's. He ruined our summer with children and grandchildren. If you are still not convinced, do a little research and you'll find that he had previous pool businesses with different names in the Camden and Gloucester areas. If you are looking for someone to install or service your pool, go to another company on your list. Arno Kauth is a con man! read more