In summary, we ordered a top of the line above ground pool, were given a cheaper model pool, and no…read moreeffort was made to get us the right pool. So now we have the wrong pool sitting in our yard that we may or may not be able to use as we need it partially buried. We can't tell if we were scammed or if this was just due to incompetence, but either way it was a terrible experience and we want to warn others. We ordered a pool from D and L in April and specifically requested the backfillable Aquasports pool because are yard has a steep slope and the pool was to be partially buried. We paid the price that we expected for the quality pool we were purchasing, as confirmed with other retailers. The pool was manufactured and then sent right to the installer, who installed the pool at the end of May. After looking into backfilling the pool, we discovered that we had received a much lower quality pool than what we ordered. We went to D and L and were told that we had the correct pool and the price was correct. After arguing back and forth, we called Aquasports who said that the price we paid was high for that low end model and specified a different pool store to contact, who we then called and confirmed pricing with. After more back and forth, the person working at D and L acknowledged that they ordered us the wrong pool and refunded us the difference in the pool costs, with the understanding that we cannot use the lower quality pool and we still wanted the right pool. He said he would let the owner, Jerry, know what the situation was and work something out. After not hearing anything for a week, we tried calling several days in a row and finally got a hold of Jerry, who claimed he had not been told about this situation. After a long phone call, Jerry said he would look into it. After another week of not hearing anything and not being able to get Jerry on the phone, we went to the store. Jerry was in and denied having spoken to us over the phone the previous week. Said he would make some phone calls that day and figure something out. After following up over the phone the next day, Jerry had said he had not heard anything back and after a little more back and forth Jerry hung up on us. Followed up a few days later and spoke to the original person who sold us the pool, they said they were waiting to hear back from the installer and Aquasports and they would get back to us. Haven't heard anything in over a week, and we're still stuck with this pool that doesn't meet our needs.

So I was a faithful customer for 25 years. Even travelled from Burlington past other pool supply…read morebusinesses. Spent a lot of money in those years.Until I called for chlorine a few weeks ago and was told I had to pay 190 dollars for one of the last 6 ,25 pound buckets. Really! Purchased the next day elsewhere for regular price. I will NEVER go back to D ~ L Pool

Awful company ( 20 something years in business means nothing). Horrible owner good bs salesman (…read moreScott Jarvis will even threaten you). I think Scott told us our project was going south quick about 10 different occasions . Threatened to seal our stamped concrete before color was added. You can't even talk to him without him having little temper tantrums. Terrible workmanship ( looks good from the outside but it's like buying a nice looking car with a screwed up motor). Don't walk but run from this company. We are learning the hard way.

Thanks Scott, your a man of you word. 15 years ago a unnamed…read morepool company was changing the liner in my in ground pool and took 3 day to do it. When they started filling the pool the whole thing collapsed. To make matters worse the company went bankrupt the next day and opened under a new name. After speaking with a few pool dealers about a new pool, my main concern was that the pool would never collapse again. Scott showed me a hard wall product that has reinforced sides sent in cement. He took the time to explain how the construction of it works & sold me on the idea. 15 years later over the winter my 10 year liner gave up. (next time I'll replace it in 10 years instead of waiting) Not sure how long the water level was less than half but when I pulled the security cover off, the pool walls did not move. Contacted Diamond Pools & they were here in few days to install the new liner I picked out. Thanks for the great install & products when you installed my pool!! It is nice to know there are still people that take pride in their work.

I sent an email complaining about the lack of a return call to request a quote for service…read more Within minutes, the OWNER called me and apologized for my experience. Much MUCH better!!! Impressed!!!

I had an amazing experience with this company! Very…read moreprofessional. Step by step guidance and communication during the entire project! ALWAYS on time! I would definitely recommend using Artistic Pools if you are looking to add a pool to your home.

Cascade deserves no stars. I used this company for 4-5 years without issue and paid them thousands…read moreof dollars to open/close my pool, replace my pump, replace my salt cell and other repairs. This year there were a few issues I was dealing with from the start of the season. The new salt cell was not working and they had been promising me to repair it/ replace it. They stopped returning my calls and responding to my texts. It finally got resolved after about a month of follow up. Due to this I decided not to use them for my pool closing. The owner agreed to refund my prepaid closing cost in full. It has been 3 weeks and he has not sent me the check he promised, nor responded to my emails or returned my VMs. Apparently, when you are purchasing services or parts, Cascade is fine. When a problem arises, you can expect the poorest customer service imaginable. This has been very disappointing and I'm still hoping the owner will do the right thing and give me my refund.

I have a a number of pool services over the last 30 years and I have to say that Cascade Pools has…read morebeen the best of all. Not only have I used them for opening and closing, I have had them completely rearrange my plumbing, clean up my electrical system and change over my separate pool and spa systems to a single system. I also used them to replace my old heater. Dominic is a true professional. I am truly glad I found them.

I spent a significant amount of money with S&R Pool on a complete pool renovation: a new liner,…read moreslide, stamped concrete, and more. The cost isn't my issue. My issue is the quality of the work and how problems have been handled. Most recently, part of the brand-new liner detached from the track only three years after installation. S&R Pool came out to inspect the pool themselves, yet they immediately tried to blame the water level being too low. That explanation makes no sense. They closed the pool themselves, and the water level at closing was just below the skimmer. When the pool was opened, the water level was at the skimmer. I've lived in my home for 11 years. For the first 8 years, I had an older liner and never once had it come off the track. Then, only 3 years after S&R installed a brand-new liner, it suddenly detaches. That's not a coincidence. That's poor workmanship. Unfortunately, this isn't the first issue I've had with them. During the renovation, my sprinkler system was destroyed. It was basically brushed aside as collateral damage, and I ended up paying thousands of dollars out of pocket to repair the lawn and restore the damaged areas. Then, two winters ago, I paid to have my pool filter acid washed. When I opened the pool, it was obvious the filter had not been cleaned at all. I ended up cleaning it myself. To their credit, they did provide a credit for the service, but it was still disappointing to pay for work that was never done. What frustrates me most is the lack of accountability. Instead of standing behind their work on a liner that is only three years old, they blamed the customer and their solution was to replace the entire liner at a cost of thousands of dollars. A liner that they installed just three years ago should not be failing like this, and suggesting a complete replacement rather than taking responsibility is unacceptable. I've tried to overlook the previous issues, but this liner problem is the last straw. If something goes wrong, I expect a company to stand behind its work and work toward a fair solution. Unfortunately, that hasn't been my experience with S&R Pool. Based on the repeated issues and how they've been handled, I won't be doing business with them again, and I would caution others to think carefully before hiring them.

Early to tell - just installed today, but the process went very smooth, especially as our design is…read morecomplex. Looks good, but its early days (just installed today). Regina in the office communicated well with us every step of the way. Joseph who led the installation crew was fantastic, neat job, efficiently done and answered all of my questions politely. May have paid a bit more, but seems worth it so far. I woudl definitly recommend

I bought one of their floor models. Two years ago was delivered on time It was setup with no…read moreissues. Great customer service. Yesterday I had an issue that Pat was able to walk me through over the phone can't tell you how much I appreciate the extra time he took problem resolved. Thanks again.

Pat and his crew did an excellent job removing my old hot tub via crane over the house and…read moreinstalling and setting up my new hot tub. Pat was very helpful in selecting the jet packs by trying various configurations in his showroom hot tub prior to the final sale. I highly recommend Southampton Hot Tub. Ken H

Good place hot tub parts good service and would definitely recommend going have them do gut swap on…read morehot tub next

Charged $450.00 for a $400.00 tub, less than one year of repair service. Alcoy's charged me two…read moretimes at $225.00 per hour for the same repair. They do not guarantee the work. My lesson has been learned.