I have never experienced such poor customer service at check-in! The front desk staff refused to…read moremake eye contact, or even acknowledge me or my child, and I for what seemed way too long; with no one else in line. When I was finally acknowledged, the front desk staff continued to hold her cell phone, and rudely asked my child's name as if I was interrupting her social media time. The service from the provider was not any better once my child was seen. I've never seen a provider mock a child so much. I was totally annoyed and taken back by the unprofessionalism that the staff members showed at Chapel Hill Pediatrics.

Good doctors and staff. My only problem is it is so hard to get a real person on the phone when you…read morecall. Average hold time is usually 5-10 minutes on the phone.

Chapel Hill Pediatrics and Adolescents is fantastic and I'm so glad I decided to take my newborn to…read moretheir practice. I believe their Durham location is fairly new, and is part of this large building off NC 54 by the 40 Freeway (it's really easy to find). The staff is not only very friendly, but they were also helpful in getting my new little baby girl set up as a new patient. I am a new first-time mom (just over 2 weeks) and finding a pediatrician before was not necessarily easy. There are so many great choices! I noticed that Chapel Hill PA had a great website, great feedback from friends, and lots of good Yelp reviews for their Chapel Hill location. After giving birth at UNC, my little one and I got quickly set up at their Durham location and have had really pleasant visits since. We have seen Dr. Joe and Dr. Woodrum at the Durham location, and we loved them both - especially Dr. Woodrum! The doctors were both friendly, caring, helpful and attentive to my husband and I's questions and needs. Most of all, they take their time with each family they see. The pediatrics team does a great job of making new parents feel at ease and prepared for the new chapter of life that awaits them. I am so happy to have chosen Chapel Hill Pediatrics and Adolescents (Durham Location) for my newborn.

We brought our daughter to Dr. Cooley from the time she was born until she was about six months…read more The only reason we stopped seeing her was because we moved out of state, and I'm so sad that we had to leave her. We've seen a few other pediatricians since moving, and nobody has ever compared to Dr. Cooley. She's warm, kind, understanding. She has the perfect temperament to be in the field that she's in. When we had our daughter, she made us feel better about not knowing what we were doing. She never made us feel stupid for the millions of obvious questions that we asked. She always answered with grace and kindness. I wish we could replicate her because she truly is one of a kind. I would recommend Dr. Cooley to anyone - especially to new parents. She is absolutely wonderful.

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.

Serious concerns:…read more Our first appointment was scheduled through the hospital, which led to confusion regarding the office location. We arrived ten minutes late to the correct office. Obviously, this was not the fault of the pediatrician, but I mention it because it is the only mitigating circumstance surrounding what followed. Our visit was three days after I gave birth and was concerningly short. We were told our plans to exclusively breastfeed were likely doomed due to our child's alarming weight loss. As first time parents fresh out of the hospital, this was terrifying to hear and was not handled with compassion or proper explanation. Most of our questions went unanswered, and we left fearful that continuing to breastfeed could harm our baby. Had the experience ended there, I would not be writing this review. I assumed it was simply a poor fit and scheduled with a new pediatrician the following day. When contacted about additional appointments and the newborn screening, I politely explained that this practice was not the right fit for our family. Unfortunately, the situation escalated. Our daughter received an abnormal newborn screening result. The state lab contacted this office, as they were still our pediatrician at the time, and informed them that she needed urgent retesting within 24 hours. When the office called me, the person I spoke with was unable to pronounce the flagged amino acid/condition and instead asked me to spell it so I could search for it myself. Our daughter was not even a week old. Receiving news of a potentially serious metabolic disorder in this manner was beyond alarming. There was no explanation of what the condition was, what it could mean for her health, or how urgent the situation was. Just that I should google it. I was instructed to go to UNC Rex's lab. I immediately drove an hour there, only to find out they could not perform the screening because it required two hours to process and it was twenty minutes before closing on a Friday. When we contacted the office again, the response was essentially, "Oh yeah, forgot about that, sorry. I guess you'll have to wait until Monday." Considering we had just been told the testing needed to be repeated urgently within 24 hours, being told to wait another three days with no medical explanation was extremely concerning. I spent the next two hours calling hospitals trying to find somewhere that could perform the test, only to repeatedly be told this was something the pediatrician's office needed to arrange. During this time, I was unable to reach the office. The following morning, our new pediatrician immediately began contacting hospitals on our behalf and attempting to obtain the necessary records. They also attempted multiple times to contact this office (and were unable), and my own voicemails to the nurse line went unanswered. The state laboratory had not yet fully processed her results, meaning our new pediatrician could not obtain the necessary information. This office was the only one with access to the abnormal screening information at that time. We ultimately had to call the scheduling line ourselves just to get someone on the phone and have the results forwarded. Although we had decided the practice was not the right fit, this occurred while this office was still our daughter's pediatric provider and responsible for coordinating follow up after an abnormal newborn screening result that was evidently severe enough to warrant a repeat screening within 24 hours. At every step, we were left advocating for our daughter's care during an urgent situation with little guidance from the office responsible for coordinating it. This involved a less than one week old infant with a potentially serious newborn screening abnormality, and the way this situation was handled was unacceptable.

In my very limited experience with this practice it was clear that they prioritize their own well…read moredefined rules and requirements more than simply being welcoming, understanding, and helpful for their new patients. I wish you all the best in your future endeavours, but I am very glad it did not work out for us.

I went to this practice because of my history with preeclampsia. My blood pressure started to get…read morehigh so I called the practice for help. The on-call nurse told me that they "didn't have time" to see me because someone was on vacation. She told me that if my blood pressure got up to 160/110, I could go to OB triage (basically the ER for pregnant women), but otherwise I could not get any treatment. I put in an official complaint with Duke Hospital, reminding them of their previous medical neglect that I could have sued them over, and they magically had appointments available in the clinic. Lawyers shouldn't have to get involved to be able to schedule an obstetrics appointment. The doctor who did my induction was so awful, I ended up dismissing her.

I had my first trimester screening and ultra-sound to check the baby's nuchal thickness here in the…read morefetal diagnostics center. I thought the facility was VERY nice. Probably close to brand new. It's on one of the top-ish floor of the building which also includes apartments, offices, and restaurants. Make sure you park on top, right near the entrance, or staff will advise you to move your car. Check-in and wait time for my appointment was nominal, and my ultrasound and blood work went fairly flawlessly. The ultrasound tech was very friendly and walked us through the various parts of the baby she was looking at to check for which birth defects or development deficiencies. During the ultrasound the tech found a small mass in my bladder that was causing her some concern, so she called in Dr. Sarah Ellestad to take a look. Dr. Ellestad asked me some questions about my medical history and explained that she was concerned about it and wanted me to get it checked out further, which I totally understand and I respect her opinion, however she was a bit excited (maybe a liiiitttle less coffee for her) and got my husband who was also present a little too worked up about this mystery bladder lump, too. I don't know about you, but I prefer my medical professionals calm and level-headed. All that aside, I'm very grateful that the ultrasound tech found this small mass. It ended up being nothing, but had it been something bad, like cancer, I would have especially grateful that they found it early because I never would have known it was there. I plan on going back in a few weeks for my 18-20 week anatomy scan.

Kids First Pediatric has definitely fell off with their staffing. I have been taking my son there…read morefor 14 years and I have never been disrespecting the way that I have today. I was intentionally hung up on and cut off several times just for asking questions about being referred out. Instead of agreeing to see my son and provide a referral for an issue that was two weeks old is insane. The referred me to the ER twice when all I needed is a specialist to do an ultrasound. Finding a clinic around here with the right equipment outside of the ER is insane. I am highly disappointed in the lack of empathy that was shown through nurse Davi today. After 14yrs I will be looking at changing to a provider that actually grows with my children and not just cater to some demographics.

I have been coming here for pediatrics for my children since we moved to the area in 2021. We love…read morethe doctors and nurses they are all very friendly. Usually when I come in there is no line and you get called relatively quickly. I also appreciate that when my kid(s) get sick or have an issue I can call and they try to make a same day appointment which helps rather than having to go to urgent care or an emergency room. They always take my concerns seriously and that is whats most important to me. Im a mom of 3 (teen, tween, and toddler).

My 6-month-old niece was seen here for a same-day appointment because she wasn't feeling well. When…read moreshe arrived, she had a temperature of 104°F. Dr. Reasor said she was comfortable sending her home despite the high fever. My niece's mother asked whether any lab work could be done, but she was told it wasn't necessary and that it was okay to take her home. Still concerned, her parents took her to the emergency room. The ER staff told them she should not have been sent home with such a high fever, and they evaluated and diagnosed her. This experience was very upsetting. Her concerns were not taken seriously, and additional evaluation should have been considered before she was discharged.

Yearly physical and 1st visit with this office. Loved the staff and the doctors, super clean &…read morefriendly.

Just read about our very special doctor at Cary Pediatric Center and I had to share…read more Dr Mike Villareal saw our Piper years ago and immediately ordered an MRI after observation. She had a spinal problem and was immediately referred to Duke Children's Hospital. The following year she had fluid on the spine. The neurologist at Duke was amazing in both instances but had our pediatrician not detected a problem, she might not be walking. I saw that he recently pushed for a child to get an MRI when other doctors had not thought it was a big deal. The child had a brain tumor. He is an amazing pediatrician and I felt obligated to recommend him.

If you ever need sick apts I would go to another practice…read more My children have been going to Apex & Cary pediatrics since we moved here 10 years ago. My son has been sick once (enough to need an apt) & my daughter has never been to the doctor except well visits....until recently. My daughter 15y got a head cold a few weeks ago and we ran to fast med. In and out within an hour. Well she needed an apt last week bc her ear has been hurting off and on and we wanted to have it checked out. I call Cary Pediatrics at 8:45am 11.10.22 and they tell me they are completely booked up for the day. Okay, how about tomorrow? "No we do not 'pre-book' sick appointments". I am shocked! Again I've needed them 2 times in a decade so I don't understand not checking the schedule for tomorrow. "You can only pre-book well appointments". Okay, how about walk-in? "Our walk-in ends at 8:50am". I reply, so I can't make an appointment for tomorrow, I can't come in today and your walk-in is only open from 8am-8:50am. "Yes, call back tomorrow at 8am". I say, maybe I need to find a new practice. "Okay have a good day" and she hangs up! No offer to check other offices. I would have gone to Apex, even Fuquay. Nope, nothing! So I called JM&A was seen that day and had a great experience! Oh and they checked all of their locations! They didn't have an appointment at the closest location but they checked them all. I had to drive an extra 5 minutes which I was happy to do! Your receptionists are extremely important. I would have gone to Cary, Apex or even Fuquay-Varina. None of this was offered. She could care less that I said I will be leaving. So I left! I've had some great experiences with Cary & Apex and I've had some horrible experiences (when one of the doctors likened me putting a couple of ounces of 1/2&1/2 in my son's milk to help him meet his weight goals to child abuse...2oz of half and half is NOT child abuse and if it was joke it wasn't funny!!) even after that horrific experience I stayed (vowing never to see that doctor again). This receptionist experience, not taking sick apts over a 36-48hr hour period (since you only have 50min of walk-in clinic), not having walk-in hourS (walk-in minutes), not checking other locations ...well all of that was the last straw.