This is the first time I post a review for any service I have ever received in over 30 years.
This is Absolutely the WORST clinic I have ever used. I brought my 9 year old daughter to this clinic for 12:00AM appointment on 12/28/2023. My daughter suffered diarrhea. She was seen by a woman doctor for about 15:00 minutes. The Doctor did some simple tests and then told me to bring my daughter to emergency care. 1 month later, I received a bill from Duke system that I was charged $681 for 60 minutes of Doctor service. This is 100% Not true. The doctor didn't serve us 60 minutes, not even 30 minutes, just around 15 minutes.
I brought my daughter to urgent care of Wake Med Children's hospital around 2:00PM the same day. My daughter got IV (salted water) injection for about an hour, and around 6:00PM, my daughter recovered.
The results of stool test ordered by the doctor didn't return to me until 01/04/2024. This is more than 1 week after the test was ordered. This again arrived too late and not useful.
After receiving the outrageous bill, I called the manager of this clinic, trying to get the bill lowed to a reasonable amount. However I was told the manager that: I was extra because 1: my daughter is a new patient. 2. Duke primary care is a high tier care in the region, so the extra charge is expected.
I believe as a primary care pediatric doctor, charging $681 for 15 minute service is outrageous.
I noticed that this clinic doesn't have many customers/patient. That is the reason why I could make a same day appointment with it, while I have to wait days for an appointment with other pediatric clinic.
I sincerely wish parents to consider other pediatric clinics unless they have No choice. For symptoms of diarrhea, bring the kids to emergency care or urgent care are much better off, because you have to visit them anyway.
Detailed Account Information
Ua Dip Stick Tablet Reagent WO Micro Auto - 81003 (CPT®)
$18.50
Office/Outpatient New High Mdm 60 Minutes - 99205 (CPT®)
$681.00
Culture Bacterial Urin Quan Colony CT - 87086 (CPT®)
$61.00
Culture Bacterial Definitive Stool - 87045 (CPT®)
$71.00
Stool Culture, Addl Pathogens - 87046 (CPT®)
$142.00
Aerobic Defin ID Ea Isol - 87077 (CPT®)
$61.00
Payments and Adjustments
Aetna
-$519.39 read more