My wife had an appointment at the Raleigh location for over three weeks. The morning of the appointment, they canceled on her less than an hour and a half before the appointment time. Living an hour away, we were more than halfway to Raleigh, with both of us having taken the day off of work for the appointment, when the call came in. My Wife explained the situation, and the woman on the phone didn't care. She simply stated that they only found out that this physician was not taking patients today, the day before. Being that my wife was in severe back pain, we decided to go to the Dunn office which we knew took emergency walk-ins. This Office saved the day! The receptionist could not have been nicer, my wife got in very quickly, and everyone that she dealt with was extremely accommodating and on the ball. I would give the Raleigh office one star, but Dunn absolutely deserves five. I would recommend emergeortho to anybody, but not the Raleigh office, go to Dunn! read more

I used to refer friend and colleagues to this clinic all the time, but there has been recent changes in staffing and the quality of care is not the best. I took my son there to have his shoulder evaluated and the PA named ZOE did not perform any manual testing or special tests for his shoulder to rule out rotator cuff injury or bursae injury. I spoke to her supervisor Megan, and she agreed that he was not evaluated as he should have been, and she would educate Zoe on what SIRVA is and what needs to be screened. She said she would speak to billing because I was billed for an evaluation of my son's shoulder structure and that did not happen. During our "exam" Zoe stated she never heard of SIRVA and a shot cannot cause damage to the underlying tissues such as the rotator cuff or bursae. I tried to explain that damage/injury can occur if the shot is administered incorrectly, and my son showed signs of injury to his right shoulder/arm that were not presenting on his left side. There was a mark on his shoulder where the shot was given too high up. His regular PA felt he had sustained injury to his bursae and want an orthopedic MD/PA to take a look as well. Zoe's written history of what my son reported to her was inaccurate. Moreover, NO special testing, including manual muscle testing, rotator cuff special tests, palpation of tissue/ligaments, etc. were performed. Sandra, from billing called me back and said that the administration decided I am responsible to pay the co-pay for the evaluation they billed to my insurance. Stating ZOE could bill the eval code because she can make clinical judgement on what we verbally reported. The problem with that is Zoe did not know what SIRVA was and did not think a shot could cause damage when it certainly can. They billed for an Xray, which only looks at bone (I know this is done as standard procedure before other testing can be ordered like an MRI), however, they did an x-ray immediately after we got to the exam room before a doctor or PA even spoke to us. I am very disappointed. Be aware of what Emerge Ortho bills you and your insurance company. Also, make sure you MD/PA are performing an actual orthopedic evaluation to address your concerns. It is not ethical to bill for something that was not provided. read more

If I could give them a negative star I would. I Arrived here and waited for over an hour to be seen. Asked what time I checked in was given an approximation. Listened to the only male I've observed comment "these people." If your time is disrespected by not being advised the staff is at lunch then advise me so I can decide if I want to stay or go somewhere else. Why am I waiting for over an hour to be scene by a PA who has zero patients ahead of me. Then be brought in to wait more. Not a single sole entered or existed the entire time I was waiting except staff. This is the ultimate in disgustingly inferior customer service. Go elsewhere people. read more

1star. If I could do negativity, I would!! Waited with an appointment for over 2 hours. Ashly Cook came in and was a smart ass. He did apologize after I called him out on his behavior. I don't guess he's used to someone speaking up for themselves!! Will never go back!! read more

This location and its staff is great! I have been going since I twisted my left knee in early March. Everyone has been wonderful, and the care is exceptional. The office staff, the nurses and the pt folks are friendly and so nice - it's refreshing to go to the doctor and know your care and improvement is top priority. I see Ash Cook there, and he has been top notch since day one. He takes time to explain things and answer questions, and recommends what is best for you as an individual. And I have to say he is THE BEST at giving injections. I have now gotten two of a series of three in my knee, and I was quite worried about starting them. I've had some very painful injections elsewhere. Ash never pressured me, never rushed me into a decision. I was so nervous beforehand I almost asked for the trash can. But I worried for no reason, Ash is precise and it was not painful at all. I'm a sissy with pain, so I don't say this lightly. I can't recommend him highly enough! read more