They were always on time and the communication was excellent. Every single person we came in…read morecontact with were caring and very professional. The gal who would bathe my 94 year old hubby I would rate a 20 on a scale of 1-10. She loved him and took wonderful care of him. I was so glad when we switched over to Capital City from the other hospice we had as I felt each person we had contact with were a perfect "fit" for our family.

I want to let you know how truly grateful my family is for the care and comfort your staff provided…read morefor my grandparents in their last days. 20 years ago I work in assistant living and a co worker had a saying " god takes care of the caretakers" and I believe that whole heartedly and wish all your staff the best! Unfortunately I know your staff ran into some road blocks with the staff with assisted living staff and I just want to say if anything, everyone who worked with my grandparents in their last days are 100% true patient advocates! I know that the work you do is not easy but you truly make the world a better place one patient at a time! I hope you're all proud of the work you do! Your family and friends are lucky to have angels in their life!

I am so grateful to the team at Wesley Hospice for the care they provided my mother-in-law and our…read morefamily. They answered every question I asked, regardless of the time of day or night I called. They worked diligently with our doctor, recommending the best options for medication to relieve my mother-in-laws discomfort. Each and every nurse shared their compassion and caring each and every day. Thank you so very much. You were my support throughout, and I cannot thank you enough.

From the owner: Wesley Hospice, an affiliate of The Wesley Communities, opened its doors in 2011 as a result of a…read moreneed observed in the overall services that were provided through The Wesley Communities facilities in Ohio. As residents transitioned through the continuum of care (i.e., Independent Living, Assisted Living, Long-Term Care), The Wesley Communities began to identify the need to provide hospice services so we could care for our residents through every phase of life. Thus, Wesley Hospice was born.

Patient/tech/nursing ratios absurd. Beautiful building and nice staff woefully inefficient ,read more

A relative went here to have rehab. We sat with her from 7 am to 10 pm in order to have the aids…read moreand the nurses give appropriate care. The therapists are wonderful and very innovative in the way they can distract someone while doing good rehab moves. The bad thing about therapy in Ohio skilled nursing places is that the person only gets one hour of therapy Monday through Friday. The rest of the time the person is expected to stay seated in a wheelchair. While this building is beautiful, and just about 4-5 years old, the care by the cna's and nurses is quite terrible. Had to report them to the state of Ohio Department of Survey. The food was not always at the temperature it should be. The rooms were not being cleaned everyday. One nurse injured this relative with her fingernails to a 7 inch gash which caused us to send her to the emergency room at Mt Carmel St Ann's Hospital where the ER physician said care there needed to be reported to the Ohio Dept of Health Survey to investigate all their areas. The LPN's have obviously been taught nursing 101 but when it comes to helping one aid to move someone to a toilet they do not. They push the call light and say the aid will be here when they can. There were lots of times when the call light would be turned off within 5 minutes, however the person would have to wait up to 45 minutes to an hour to have someone come in to take them to the bathroom. If one aid was on break or lunch a nurse would not assist the aid to get the person 7 feet to the bathroom. I will say a very few of the aids were smart and helpful, but that is not most of the staff. When in the dining room for meals, the food on plates was almost slung onto the tables and if the person was obviously paralyzed on one side the utensils would be put on the other side out of reach. The aids would then come around within fifteen minutes and ask if the person was finished eating and some of the residents were demented to the degree that the aids just took the plate away. They did not offer to talk to that person why they were not finishing their meals. The tables were not always clean to sit at and the tables were unstable and rocked when touched. When the gash occurred in the abdominal area, the nurse practitioner would not lay the person down to be able to view the area. She said it was not necessary. It was definitely because the person is obese and the area to look was under the abdominal fold. The nurse practitioner said she had other patients to get to and could not wait until the person could be laid down for eyes on review to give best prescription or order to treat appropriately. She said that the wound care nurse would come look at it. The wound care nurse came in the next day and would also not look at the area. Asked if a doctor they said was staffed 24/7 would come look at it they said no. They don't come in after hours at all. NO doctor or nurse practitioner comes on site if needed other than the list the practitioner is to see that day. The people are put on a list and that list is adhered to without any variation. If you are not on the list for the day, you do not get seen. No matter what you wanted to be seen for. We had to make an appointment with her family doctor to be seen. The person went to the hospital and they didn't save a bed for her to come back four days later. They refused to have her come back and so the family and Mt Carmel St Ann's had to find another accepting place. I have a Hospital Administration BS and a State of Ohio nursing home administration certification. This is what you get being in this place. DO NOT SELECT THIS PLACE FOR YOUR RELATIVE. Plaques on the wall and postings in the lobby say they have had an excellent record, but BEWARE. The care is not good here. I had the opportunity to talk with other folks who were paying cash to be there at about $5-6000 dollars a month. They also were not happy with the services provided.

They are currently out hospice provider. They have changed our nurse at least 4 times. We are…read moreconstantly running out of supplies even though I'm placing orders for them way in advance. We run out of medication. If you get a skinny, blond nurse named Beth... Tell them you want someone else. She doesn't give a crap about her patients and is utterly useless. I can give 15 examples but I won't bore you with the details of how she left my grandfather with an infection for an extra 2 weeks bc she refused to listen to us. Respectfully, Fck her. I've used other hospice companies before, BUT THIS ONE... just don't. For your loved one, just don't.

The quality of care at Kindred North in Kansas City, MO is, by far, the worst I have ever seen…read more The nursing staff are untrained, inattentive and careless. Some of the issues we had included: administering the wrong medication, creating a fall due to not following normal precautions (left a stroke victim who could not walk standing alone so two of them could make the bed), taking blood pressure in the arm with an IV in it, improper use of a lift resulting in a near fall and several blows to the head from the metal support arms, leaving the patient in a soiled bed for hours, not turning a bed-ridden patient every two hours as is proper protocol, creating a serious urology injury due to improper cathing which required an ER visit, several visits to a specialist to repair, and extended hospitalization and pain. I can say that the speech therapist was phenomenal. I have learned that she is not a Kindred employee but a contractor so it makes sense she would be qualified. Kindred will not allow visitation during certain hours and now I understand why. I can only imagine what happens if you aren't watching. We could not get out of there fast enough.

My uncle is here right now and this place needs to be shut down for good they are giving him other…read morepeoples pills (the person who did it was named Elvis he still works there) the food is worse then prison food and as far as the promised 3hrs of PT per week he has seen less then 30mins if lucky do not send anyone you love or even hate here it's not living at all and the truth is he had a roommate who was on a pacemaker they took him off said pacemaker about 5months ago and he is still alive I can not express the way this place is i get countless calls from my uncle asking me to kill him saying he gives up and I've been there till about 4:00am and all they do is sit at the station and watch TV my honest opinion is to just take care of them yourself and I'm his 15 year old nephew

This has to be the worst place I have ever been and possibly the worst place to send anyone you…read morecare about. I have a dual care plan that includes medicad so that makes it even more challenging to get a bed. I am supposed to be in here for short term rehab due to a fall in my house. I am putting in a transfer and hoping that I can get out of here asap. Where to start. So the staff and the residents have been exposed to covid and residents still haven't been tested for covid. I'm vaccinated but it's possible to still get covid. Dr's orders are not being followed. I have had to get all of my food through door dash and target because the food is disgusting. There's a foul odor on throughout the building that is noticeable to everyone including staff. Aides come in at all times of the day including 4 am to clean your trash. The most disturbing thing is seeing residents that are in the hallways who have a variety of different issues including dementia and alzheimers that need to go into an alzheimer's facility. I just lost a loved one to complications from dementia so I'm aware of the signs of this awful disease. Don't send anyone you care for here.