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    Emeritus at Outlook Manor

    1.0 (1 review)
    Open Open 24 hours

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    13 years ago

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    The Village of Westerville

    The Village of Westerville

    2.0(2 reviews)
    1.4 mi

    Location, location, location is is real estate hallmark.. Well, except for when the place is a…read morecesspool. 4 months at The Village and all I can say is "run, run run as fast as you can". The Village is a month-to-month elder-abuse facility. No one is respected, cared for or even moderately worried about by management. In fact. staff have been specifically directed not to help residents. Yup. if you fall, they may call 911. Ditto with a heart attack or choking. but they will not do a damn thing to actually help you. And that's assuming they even find you. Food is disgusting for the most part, tons of carbs and sugar. Breakfast used to be good, Bobby Folden the new ED had made that another nasty event. imagine being a diabetic or requiring pills before eating, the the food is inedible; yeah, that will throw off your health care goals. Prices are skyrocketing, they claim added expenses. Yeah, when a major corp buys the place and puts 5 layers of 6-figure income management plus shareholders in place, yeah, the costs go up. And not only rent increases, but the following: - removed home caregivers - no housekeeping (trash, toilets, vacuum, etc) for 4 weeks. - no PM security or available IL staff. - residents aren't allowed out after 8pm, and aren't given the security code to the doors. IOW, ProMedica is treating this like a senior care prison. - staff used to be lovely, 8 months of ProMedica and JUST ONE MONTH OF BOBBY FOLDEN and this place is going down like a fat kid on a seesaw. 8 residents have left since Bobby Folden started, 6 more are leaving, and 3 are crying as they don't have the means to get out. 30 mentally & physically diminished invalid are left in IL. And Assisted Living continually fails nursing review boards. Trust me, this is ONLY A CHEAP PLACE, IT IS NOT A GOOD PLACE. The only redeeming quality is its location in South Westerville, but if you're not mobile and active, you may as well be living in Siberia. No amenities. Activities totally geared for the parapalegic and mentally impaired residents. If you've got half a brain, that's half more than most. Nickle-diming residents for every little thing. Imagine paying $5k a month for AL and told tissue and toilet paper were extra Charge. Charges for previously free transportation. In closing, let me quote from Forest Gump. RUN FOREST RUN!

    Place looks to have best days behind ... nurses or staff at all don't seem to don't care about what…read moreresidents have in their fridge which can have food in terrible state therefore not helping with the cleanliness of residents room Alleys seem dark , place would neee definitely new decorations around the walls to make everyone feel more joyful or at least hopeful Rooms are not as spacious as I would think you would like to have 2 elderly living on them I think it might be a cultural thing ... but no one seems to talk to anyone around here at all!!!

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    The Village of Westerville - Resting area connecting halls

    Resting area connecting halls

    The Village of Westerville - Today I was here ...

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    The Village of Westerville - Room entrance

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    Wesley Glen Retirement Community

    Wesley Glen Retirement Community

    3.9(9 reviews)
    5.1 miClintonville

    My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

    I was in their skilled nursing facility for 16 days for IV antibiotics. I came in from the…read moreHospital in an ambulance. I arrived about 445?? pm, was almost an hour before I was even acknowledged in the room. Then it was mostly administrative, no nursing care etc. It was almost 11 pm before I got my evening meds. The room was old and Musty and triggered my asthma cough for 16 days. I asked about any kind of air purifier, they had nothing in their stock and would do nothing to accommodate my concerns. The floor was under construction adding to the chaos of getting patients to and from the dining hall. Food and Physical therapy department were the only positive sides of the facility. I could tell the aids for the permanent residents were very caring and respectful. I had days I never saw my CNA. From a business standpoint I see Wesley Glenn as a high end Independent living / assisted living facility. The skilled nursing floor was added as a way to keep their residents in house during rehab from age related issues, stroke, falls and breaks etc. I got the minimal care I was there for, my IV infusion 3x a day but that was about it. I felt as if I was a transient patient on Medicare. I sent in a letter with my concerns, never expecting any response and I was right. Not even an acknowledgement form letter.

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    Wesley Glen Retirement Community
    Wesley Glen Retirement Community
    Wesley Glen Retirement Community

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    Heartland of Uptown Westerville

    Heartland of Uptown Westerville

    1.0(2 reviews)
    1.8 mi

    I would not recommend Heartland. They have just been sold, but it appears that the staff will not…read morechange. If you are going for rehab and are fully independent then it might be OK. But if your loved one needs care of medical care I would strongly recommend choosing another facility. There are staff that care but in my opinion the day to day needs that you would want for your loved one is not there.

    My 89 year old mother recently had a two week stay in Heartland of Uptown Westerville. She has…read moreCOPD and, after a bout of pneumonia, she needed physical therapy to regain her strength before coming home. Although there are some very kind and caring people in this facility, my family's experience is that the majority of them were not very attentive. It was not unusual for her to call for a nurse and wait almost half an hour. It didn't matter if she needed a spoon or she couldn't breathe...same result for both. It was even more common for the staff to tell us they "would be right back", and then never return. One evening Mom was having a lot of trouble breathing and rang for a nurse. Twenty-five minutes later, someone finally came in. Mom asked to speak to her nurse to get some assurance someone would check on her in the middle of the night. The lady told her she would be right back...and never returned. So Mom called me at 10:30 p.m. struggling to breathe and in a panic because she didn't want to go to sleep for fear no one would come if she called for help. I had to intervene to get assurance they would care for her. They gave the medications when it was convenient for them. One day they finally brought Mom her inhaler...6 hours late, even though she kept requesting it. It put Mom in a downward spiral of breathing problems and took her a few days to recover. After complaining, they finally allowed her to keep her inhaler. One time when the aide needed her to rinse her mouth out, she looked around the room for something for my mother to spit in, and she grabbed the little flower vase that was on her nightstand. Very unprofessional and not very hygienic. Another day, I waited an hour for the social worker to meet me for an appointment...only to find out she had forgotten about me. And when I came to pick Mom up to bring her home, her nurse wasn't made aware that she was being discharged, and another nurse failed to call in her prescriptions as he was told to do. The carpet was filthy and the experience was depressing. Unfortunately, I believe this is not unusual for many nursing homes...which is even more depressing. Respect and care for our elderly...that's not too much to ask.

    Emeritus at Outlook Manor - retirement_homes - Updated July 2026

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