I've been with Diablo Valley Insurance for over 18 years. Susie Geissler recently informed me that…read moremy insurer sent a notice of non-renewal. I was bracing for a big premium increase. Susie looked into combining all 4 of my policies under Mercury and actually saved me about $1500/year, which seems unheard of these days. Susie has been giving us great customer service the throughout the years. Thank you Susie!!

Very positive experience here, even though we didn't end up doing business…read more I dropped in on a Thursday afternoon to see if I could do better on auto and homeowner than with my longtime carrier. Susan Geissler was friendly and took down all my current information. After checking with other carriers Susie told me the next day that what I have with my current carrier is actually pretty good and it would probably be wisest to stick with it. Now that is honesty! If I am in the market for insurance again I will definitely check here first.

Been a customer of Joline's for 30 yrs. That's says it all. Excellent advise excellent serviceread more

She is interested in you and your insurance needs. We used…read moreher services for both business and personal. She does an excellent job of determining what you need. Her office staff is great.

I'd had recently discovered that my monthly insurance payments had gone up significantly (somewhere…read morenorth of $50 per month). when i called safeco about it, their reasoning and only reasoning (confirmed through a loooong process) had been that my premium had gone up based on my location. whatever - not a reasonable explanation for me.  whoever i'd spoken to offered a simple solution: to shop around and find a new policy under the goosehead umbrella. they told me that someone would reach out to me soon and i just left it at that because it's annoying to deal with insurance stuff. somehow i was luckily paired up with kyle. he made things easy and very convenient. he went out of his way to communicate with me according to my schedule and methods (switching back and forth between phone calls and email). i was able to switch over to a better price in less than a weeks time without having to do much. he was very attentive and made things go as easy as possible while keeping in mind the things that i want. i also really appreciate the fact that he didn't try to push anything on me.

We recently just purchased a home and we wanted to get homeowners insurance. When we talked to Kyle…read morehe gave us the idea to bundle our cars and our homeowners insurance. He saved us some serious money. Kyle was quick, efficient, and diligent. He walked us through all of our options and gave honest recommendations. I will never use "brand name insurance" again. If you are interested in getting insurance look no further. Kyle is the guy.

Marina Axline. Travel Advisor (CTA), is an absolue rock star. I would like to express my since…read moregratitude for her help with my travel arrangements for a Disney cruise for my grandson and other family members. Her attention to detail, professionalism and patience was very much appreciated. I cannot thank her enough. I will not hesitate recommeding her to others. BIG HUG Rose Whigham

I come here often to take care of our DMV needs and this location, the staff are friendly and…read morewelcoming. The lady who greets you as you come in is nice and always pleasant. I had a to take care of a couple of things on 7/24/26 and when I called a day prior to ask what I can expect and the cost, I spoke to David who was very knowledgeable, told me exactly what to expect and all the forms I needed to fill out when I do come in and also he let me know what I needed to bring to the office. And when we finally did come in, we did have to fill out a few paperwork, it got kind of confusing but Andy who took care of us was very patient and very knowledgeable too on the signatures and info we missed on the paperwork. I appreciate his help that day to make sure our visit went through smoothly and that it was done right. Thank you so much Andy, for making it so simple and painless.

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.

My family has worked with David for years, and continue to refer everyone we know to him, because…read morehe is a great guy, trustworthy, friendly, and respectful and he will always put your needs first. Trusting David's judgement when it comes to insurance has saved us a lot of stress and regret over the years. He really cares about his customers being protected. He has personally called me when I forgot to make a payment and my coverage was about to fall through, he helped me save money by bundling my car and renter's insurance together and much more. He is extremely knowledgeable about insurance, and all kinds of coverage and will answer any questions you might have as well as work as hard as he can to find you a plan that's perfect for you. I really can't say enough good things about David, when my family has gone through car accidents with teen drivers, getting life insurance, etc. David has been a huge help. We've never had to worry about our insurance because David had it taken care of.

I have owned several restaurants for many years and I have had also many insurance agents, I think…read moreI have finally found the agent I can stay with for many years. Insurance company matters but most important is the personal relationship. You feel being taking cared on all your insurance needs, having your phone calls return quickly. Dave Peacock made me feel at home since the very first time I met him. The level of enthusiasm he felt at the notion that he could help me and he did, and for that I am very grateful to have him as our agent taking care all my business, home, cars. Jose G Avelar Avelar Enterprises, Inc.

ISU Massie & Beck Insurance Services is a trustworthy and beyond excellent insurance broker that I…read morehave used. Anne Whitehead was my account manager who helped me to find great renters' insurance and assisted me in making the switch to a new carrier for my auto insurance. She saved me over 130 dollars a month and got me a bundled package to save me more money on my renters insurance. She provided excellent customer service and moves fast to get customers the best quotes out there. Thank you, Anne for being so great to work with, I couldn't have done this without you!! I highly recommend ISU Massie & Beck Insurance Services for those who are looking to get the best deals out there!

I have seldom ever dealt with a company that is as unprofessional as Massie & Beck. I called for…read morequotes for property insurance on three of my homes. The gentleman I spoke to was completely uninformed regarding simple homeowners policies. I was referred to them by a mutual friend and therefore expected nothing but the highest level of service and knowledge! My initial call was answered by a receptionist who was extremely short with me. She assured me that I would get a phone call back; it took ten working days. The person who finally called me back was a junior member of the company who was completely unequipped to handle any of my questions! I asked to speak to Mr. Massie or Mr. Beck and was told that they were both on an extended leave? My summation is that this company is being run by a ghost ship! I'll take my business and my money and my confidence to another firm! Beware of these frauds. They have no idea what they are doing.

I rarely leave reviews, but I had to following my experience working with Maura at Sagacious…read more I was facing nonrenewal by my homeowners insurance, as so many Bay Area folks / Californians have been in recent years. Stressful to say the least! Maura calmly and expertly guided me through my options, and patiently answered my questions. I felt zero pressure simply to sell me anything. She was genuinely guided by my best interests. She also knows her stuff: she was aware of what was happening with my particular insurer in my region, and the industry generally. She generously shared her time and expertise with me, providing clear, actionable steps during a fraught moment. I didn't end up needing to get a new policy through Sagacious, but she helped me anyhow...who does that? Almost nobody. Also, compared to other insurance brokers I'd found through Yelp and contacted as well? Night and day difference in terms of knowledge, responsiveness, sound advice, and all around professionalism and peace of mind it gave me. So, when I actually do need to buy a new insurance policy of any kind, I'm contacting Maura at Sagacious, and also feel comfortable recommending her to friends and family.

Great initial impression over the phone when I called looking for a new homeowners policy. I was…read morepromised a return call within a few days but then I was totally ghosted. No response when I attempted multiple times to get in touch after not hearing back. I get that it's a rough market and maybe she couldn't find anything for me but at least have the courtesy to let me know that.

Excellent customer care and helped updating the information with my mortgage provider. Highly…read morerecommend their services.

For almost three years now I have been insuring my work vehicle with Susan, her conduct as my…read moreinsurance agent exceeds expectations. Recently, two vehicles were added to my family. I did a market survey and compared prices and terms between several insurance companies and again the price and terms at Susan's office were the best. I would like to compliment Irene who works with Susan and took care of me regarding the additional vehicles, she was very kind, professional and really wanted to help - and also succeeded. I would totally recommend anyone looking for a reliable and professional insurance agent to contact Susan's office! And thank you again Irene for great customer service !

Best customer service I have ever had and in today's world that is saying a lot…read more I have been with this company for almost 10 years. John always gets me the best price for my cars. He is such a good guy. a company you can put your trust in!

I had gotten off work and i had to have my insurance payed by the next day and im a cash and carry…read moreguy and John said no problem ill take care of it .So I put my payment the mail slot .Any other insurance place would have made me go get a prepayed credit card and i would have gotten a late charge on top of it all .John at Express Auto Insurance in Pleasant Hill is the place to get your insurance.Thank You again John!!!!