Alejandra and Andy at Fusion Insurance Agency in Livermore, CA have jumped through hoops for us…read moremore than once. We have been with that office for 30 years. 3 decades of continued policy satisfaction. Recently this year I sold 2 cars and bought 2 new cars and that went smoothly. Allstate pricing is fair reasonable and auto-payment gives us a sense of policy security. Last year ... OMG ... homeowners policy was on the chopping block because we live in Very High Fire Hazard Severity Zone in Calaveras County. Alejandra and Andy went to work on our behalf to aquire California Fair Plan dwelling fire insurance. It took nearly 6 months to work out details and in the end premium was about $800 annual increase. We heard stories of $5000 increases and more. Fusion Agency realizes the value of loyal customers and will work extra hard to retain commited policyholders. Jumping from insurance to insurance you loose grandfather customer loyalty and pay higher premiums. Stick with Fusion Insurance ... it pays in the long run.

Great group. Very helpful! They are always there when I have questions and need answers.read more

Was a breath of fresh air, very knowledgeable, and very receptive to my questions. Every thing went…read moresmooth and left office feeling I had a good and personable agent to work with.

Chelsea was great to work with. My previous insurer wanted to increase my homeowners premium by…read moreover 60% this year so I started looking around. Chelsea was amicable and responsive to my initial inquiries and I had a good quote for home, autos, and umbrella policies. It was a quick process in the nearby office to finalize the policies. Now my adult son is moving away and she's been responsive again with insurance options as he takes his car with him.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

I have had my home and auto insurance policies with Eric Hayes at Farmers since 2013, although I've…read morehad my policies a lot longer we switched to Eric's office as a recommendation. Since transferring our policies to Eric, he has been very professional and always provides us with awesome customer service along with his staff! He continuously stays in touch with us via email and US mail & occasionally by phone when ever we need his assistance. Being a realtor and property manager, when ever I have clients looking for insurance... I recommend Eric and his staff to my clients. Overall we are very satisfied with Eric and his staff at Farmers Insurance!

It has been a joy working with Eric. He is always immediately responsive whether I send him an…read moreemail, call or text. I have asked him for several difficult things and he has spent numerous hours getting them done for me. I have no doubt that I'm in good hands if I ever need to (hopefully not) use my policy because of the thoroughness Eric put in at the beginning to make sure I'm properly insured. Thank you Eric for being such a great listener and always attentive to what I ask for as a client.

Came in to change my insurance to just a sr22 and was helped by a young lady named Jeanette Luna,…read moreshe listened to my questions with positive feedback and gave me the best possible outcome for insurance. Positive attitude with a great smile! Thank you Jeanette for all your help!!

had an excellent experience working with Alexandra Guardado over the phone, and I felt it was…read moreimportant to share how great her service was. From the moment she answered, she was professional, patient, and very attentive to my needs. Even though we weren't in person, she made the entire process smooth and easy to understand. Alexandra is extremely knowledgeable and took the time to break everything down for me in a way that made sense. She didn't rush the call at all--instead, she made sure all my questions were answered and that I felt completely confident about my options. You can tell she genuinely cares about helping people and making sure they are taken care of. What really stood out to me was her attitude and willingness to go above and beyond. She made me feel like a priority, not just another customer. It's not often you come across someone who combines professionalism, expertise, and great customer service the way she does. Honestly, companies should have more people like Alexandra Guardado. She represents the business in the best way possible. Based on my experience, I truly believe she deserves to be promoted to a main manager role because she already shows the leadership, knowledge, and dedication needed for that position. I highly recommend working with her if you have the chance--you'll be in great hands

I've been working with Erika Rauda for over 2 years now and she's made every policy a cakewalk!…read moreVery transparent on which policies are best fit for me and my driving schedule and where my payments are going towards. Never had to hesitate to ask any question about anything I was signing. Thank you again Erika for another smooth and successful policy update.

Emilio helped me out get a better price for my car insurance, he took his time with me and helped…read moreme out a lot!

Very happy with the services we received from Hindsight - specifically Mark & Aaron. Both went over…read more& beyond to take great care of us after taking over our business insurance from another agent. I feel comfortable we are receiving quality coverage from an agency that cares about its customers.

After 15 years of working with Hindsight Insurance Services, we still find them truly professional…read moreand reliable. Mark and his highly skilled team work together to consistently provide 5 star service. They have that small town vibe which makes us feel treated as a family member. We love that we're able to focus on our business needs in the field while confident that Hindsight is working diligently and with the care to ensure we have the best of policies in place. Thank you all at Hindsight Insurance! Judy and Steve

Unfortunately even though I was contacted immediately after (AFTER!) posting my first review, and…read morehoping for the best, there was no follow through on Matt or the part of his office staff to obtain the additional insurance coverage. We submitted the required documents as requested, when requested, and have just received a letter declining the coverage. This was a GUARANTEED OPTION to increase life insurance coverage. I pay extra to have this option and now have lost that extra coverage increase due to incompetence! Very very disappointed in the service. Still DO NOT recommend Matt Rinn as an agent.

Matt has been my insurance guy for years, and I've been very happy. He's always available to answer…read moremy questions and explain to me my options. I recently called with my daughter as she was looking to change her auto insurance. Again, easy- peasy, and now she is saving some money based on what she was paying previously. I'm very happy to recommend Matt and his team!

I got great customer service from Jess. I am a progressive customer and was not understanding the…read moreprocess after having some damage done to my body. I was getting hung up on the inspection part with the agent on email and Jess made it easy to understand in real life.

The experience was very horrible. They act like they care first, and then switch it around. Make…read moreyou wait to thinking, you're gonna get a good payout, and then ax all these questions and say they're gonna pay you. And it asks you more question, and then take it back and not really pay you anything on the claim. But pennies, especially as a pregnant lady in the past your car accident, they were careless and tricked me and misled me through the whole way. I advised anyone not to go progressive at all. Horrible, horrible, you could find other Car insurance better than this company. They are scamm

I use Ashley for all my insurance needs. I have Two Home Owners, three Auto, and my Life Insurance…read morepolicies through AAA. Plus Road Side Assistance. Not only are their rates better than most, but you know you can count on a solid company like AAA to be there when needed. Ashley goes above and beyond for me and my family. She is a pleasure to work with and is always looking for ways to save me money. I have sent her many referrals and will continue to do so. They have a great big office in downtown Walnut Creek with plenty of parking in the the parking structure behind the office. Call Ashley to get a Free quote!!!

I've had other insurance companies in the past but None of them have been as helpful as Ashley…read moreHunhoff. Ashley is always going above and beyond for my family and I. You can always count on her I would highly recommend AAA and Ashley as your insurance agent.