She is soooo personable!!! And saved us money!!! Attention to detail and very informative. Highly…read morerecommend!!!

These ladies take great care of our family; great rates, excellent service and have a wonderful…read moreatmosphere. We have our life, auto, home and business with them.

I was a customer for over 30 years. Current ownership has run this agency into the ground. We had…read moreAuto / Home / Life all through this agency. It is nearly IMPOSSIBLE to contact them. Today I called another local agent. Simply by ANSWERING THE PHONE, that new agent / State Farm / got all my business. Do NOT do business with this company. They know they have a 1 star on Yelp, and they didn't bother to ask why a LONG TIME customer decided to leave. (Hint: it wasn't about the price for me. It was the terrible Customer Service). PS - this is now called Allied Partners, but changing the name did nothing to improve the customer service.

I am in my 60's and have never had worse service in my life. Mr. Reiss is all about selling you…read moreinsurance but once you have it, he wants no part of you. More than once I have left him messages that I would like to speak to him. Only once did he call me back and basically he said he didn't have time to talk to me. I wanted my insurance reassessed on another occasion. His office help said, "we don't have time to do that". If I could give them negative stars, I would. I will be changing agents the first of the year.

Great insurance agency. I have my Home, Auto, Life and retirement with Allatate. Had a hail claim…read moreawhile back and it was handled with no issues. Steve, the agent came out to my house to make sure everything went smooth. Sheri, the office manager is great to deal with. 1 stop shop. If the office is closed after hours and someone picks up. Couldn't ask for more. Thanks Steve!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in the Stark County community since 1973. I have become very involved in the community by sponsoring local events. Our agency is focused on building a strong relationship with our local community members.

I transferred my policy when my agent wasn't with State Farm anymore…read more I am so happy I chose to go with Jes Richardson. Jes and Joanna are so amazing to work with. When I had an issue because of my debit card being hacked they worked with me with so much kindness and professionalism. I even checked for a better a rate. I found much less coverage for the price I pay now. Best decision for insurance. I am here to stay! Thank you so much!

Very satisfied. Mikaylah is phenomenal! She was informative and very helpful. I'd recommend anyone…read morelooking for quality customer service to come to this location.

Wow. Let me begin by saying my experience with Jane Nicholson / State Farm has been poor at best…read moreand convoluted by new staff not completing their tasks as requested and certainly no follow through for completion of tasks. The issues started to be seen when we purchased vehicles for the kids. We were seeing separate invoices and actually a separate invoice for each individual transaction. Example, one new car has multiple separate invoices mailed, one for each student discount, one for multiple cars, one for homeowners multi policy. Not one bill itemized. Literally one day I came home to a stack 2" thick of invoices from State Farm. Multiple times I have called Jane Nicholson to have this explained to me and was assured it would all be fixed come the State Farm new system was in place. Well, it got worse and I started to decide to leave once the rates increased to over 5 figures annually. I called and asked the answering agent, Kim, when my auto policy and umbrella policy is paid up to. She said the 14th and I asked for the two policies to be cancelled effective then and instructed them to no long withdrawal any monies, this was 2 weeks ago. A very clean sever of ties. I purchased a new policy days prior with another agent and was now saving a significant amount. Fast forward to today when I see the monies were still deducted from my account. Even though I had specific conversations with Kim, though State Farm chat and verbal conversations, all with Kim. I went to the agent to get answers as to why and I wanted copies of the transaction canceling the policy from their end. Never received any documentation. Remember this is not a small sum of money we are talking about. I was told that in fact even though I cancelled my policy that it doesn't actually get cancelled then. It goes into a "cue" and then it gets decided that it will get cancelled by someone else, not the agent. This was not explained in anyway shape or form and that the withdrawal may still happen. I was advised I should talk with Jane Nicholson herself since I was upset and that neither agent could help me. Neither Kim or the other agent offered any resolution to the issue at hand. I was told before I came in that Kim was calling to find out what happened. Never happened. No one in this office offered to help, or take and responsibility for these actions. Not even a single, "I'm sorry Mr Large". I have everything very well documented. I still have no answer when my monies will be returned. Lastly, I was told by another agent in the office that Kim was new and didn't know. Not her fault? Nope, Jane's fault for hiring an inexperienced agent and putting her in charge of others monies that could have indirect consequences. THAT IS RECKLESS AT BEST. I was told Jane was out on an appointment and wasn't available to speak with me. Let's see how long it takes for her to actually get back to me. At this point I'm assuming I'll need to sue the agent Kim and. Jane Nicholson herself. EDITED: I was told by corporate that this office was NEVER contacted by the agent to cancel my policy until the 15th. 2 weeks after I called to cancel it.

I recently purchased both home and car insurance from this agency. Riley McMahon served as the…read moreagent. He took the time to explain in detail the various aspects of the policies which appeared to be beneficial to my situation, noting all the while that choices and decisions were mine. I appreciated the relaxed time and the no-pressure approach. I had the opportunity to take a few days to consider the policy content and then return to complete the purchase process. Again, everything was reviewed carefully before the final signing. I left feeling quite comfortable with my insurance purchase and quite confident with Riley as the agent. Lewis P. Porter

I just want to start by saying what a Blessing it was that I found Scott B at Cleveland Insurance…read moreBrokers. I initally tried getting a quote through an independent national broker and not only was the process a nightmare but the pricing and coverages for my older property in Cleveland were just horrendous. After calling Scottt at CIB I found him to be super down to Earth, helpful and attentive. Being an out of state investor comes with it's own challenges but finding someone local who knows what markets to shop find me better coverage at a lower price. I was just ecstatic. Not only that, but I'm one of those annoying customers that has to question and understand everything and he was patient and helpful through the whole process. I'm super grateful I got connected with him and plan on only coming here for any purchases I have in the future. Thank you!

Highly recommend! My boyfriend and I worked with Scott, he helped us to meet our goal of finding…read moregood insurance for our new car. We really appreciated his knowledge and approachability. The cost of the new insurance is less than what we had been paying and includes far more benefits.