This place took advantage of the corona virus. they priced gauged and when you get the place they…read moreignore everything that you have a problem with. They make you pay for things that they should take care of. not to mention the roaches infestation.

Horrible place to live. Bed bugs galore, worst place I have ever seen. Its amazing they are still…read morein business. Owners dont care how you live as long as you have the money.

Great Community, Autumn Breeze Apartments offers modern living, gated security, and comfort near…read moredowntown Dallas.

Beautiful Property with On-Site Office Managment. New Homes are coming in apart of the new build…read moreexpansion.

Buyer Beware!!!!! The homes are beautiful. Management not so much. Been trying to get…read moreaccommodations to put a safety gates on my deck that Management wants me to remove. I feel they put you thru so much red tape just to be denied. It stressful enough dealing with a child with a disability. They don't want your pets on your deck either. That is your property. Get everything in writing because when you move everything changes. I wanted to be happy here, but they treat everyone like renters. I can't wait to sell and get out.

I have been living in River oaks now just around 10 years. As far as mobile home parks go this one…read moreseems to be average to slightly above average. The best part about this place is the property manager Miss Lisa. Somehow she always remembers your name and is always helpful if you need anything. The maintenance crew and this place is excellent as well. The location is really convenient to I-45 and not a bad drive to downtown Dallas.

I am very satisfied with the help and support provided by the managers assistant Ruby. She's always…read morevery helpful and nice. I've been living here for 5 years and Ive never had any issues with management, if a small complaint or issue occurs they are quick to fix it.

Having previously experienced the luxuries of living in a beautiful house in Mansfield, I was…read moreapprehensive about what to expect in the transition back to apartment life. Well, I must say, I didn't expect this! Portofino Apartments has been a delightful experience starting from the afternoon I walked into the leasing office and ultimately concluding on the evening I received my keys. This is due largely in part to the "AMAZING" Leasing Consultant Jessica Rodriguez. As this complex is in high demand, there were no units available at the time that I first walked in. Jessica instantly went to work checking on upcoming availability, took me on a tour of the complex, showed me a unit that was soon to be occupied, and took my information with a promise to stay in touch. She did; by calling, emailing and consistently greeting me with a beautiful, welcoming smile every time I dropped by to check on my status. She was always appropriately professional, while remaining remarkably personable. I believe we're actually friends now! Lily Salas, the manager, while always on site diligently working, still took time to speak to me on many occasions. Leasing consultant Brittany Cox was also extremely cordial and pleasantly assisted in my move-in walk through. Leasing consultant Grace always had a smile and was instrumental in assisting me with a request after move-in. After my move-in, I was able to casually converse with Maintenance Lead Jose Gomez, who while expeditiously upgrading my accommodations, assured me that he was only a phone call away. That's always good to know! Lastly, in mentioning the exceptional employees of Portofino Apartments, I must mention Regional Manager Pam Parker. Although she oversees several units, she still "managed" to make a personal call to me as I wanted to praise her employees' exemplary service. All that being, regardless of whether you are moving from an apartment or a house, if you have the experience that I have had, I believe you will call Portofino Apartments, "HOME"!

I'm on my 2nd lease here, and I've really enjoyed staying there. My experience with the staff has…read morebeen very pleasant since my first visit of inquiry, and the property is well managed. I haven't had many, but every maintenance request that I have submitted have been addressed and corrected in a timely manner. This is a great community to live in.

I want to clarify my review because the response from the property does not accurately reflect my…read moreexperience. Everything stated in my review is based on my personal experience throughout the application process and is presented as my account of what occurred. I stand by the facts and my opinions regarding the customer service I received. I submitted an application and was told I would have an answer by Friday. When I attempted to call for an update, my calls went to voicemail, and my emails were not answered. I had to repeatedly come to the property in person simply to receive information regarding an application I had paid for. On Saturday, I was told that my application had been completed and was only waiting for approval and that I would receive a call Monday.After I had to visit the property to get an update. Monday came, and I received no call. I emailed again and received no response, which resulted in me returning to the property once again. When I returned, I was given information that contradicted what I had previously been told and was informed that the process could take up to two weeks. My concern was not simply that the application was taking time. My concern was the repeated lack of communication and the conflicting information I received. I also want to address the claim that my statement is false. If there is footage that supposedly proves my account is inaccurate, I am requesting that the complete, unedited footage relevant to the interaction be provided to me, rather than an incomplete portion or footage presented without the surrounding context. I would also like the full context of the interaction concerning the papers containing my personal information. I did not intend to create a threatening situation, and I strongly disagree with any characterization suggesting that I was behaving as though I intended to lunge across the desk. My concern was obtaining information and addressing what I believed was poor communication regarding my application. Most importantly, I was extremely disappointed by how I was treated. Rather than my concerns being addressed professionally, I felt dismissed and unfairly characterized, including being referred to as an "angry Black woman." I found that characterization deeply inappropriate and unrelated to the legitimate concerns I was attempting to address. I was ultimately asked to withdraw my application and have my money refunded. When I asked for the owner's information, I was told it could not be provided. I was then asked to leave before I had received my refund, and the police were called. I am not claiming that everyone will have the same experience I did. I am sharing my experience. I believe businesses should be willing to acknowledge shortcomings when communication and customer service fall below reasonable expectations. Having an application for four days without receiving promised updates, having calls go unanswered, having emails ignored, and having to repeatedly travel to the property to obtain basic information is not the level of communication anyone expects from a business. To me, basic communication is simply common courtesy. My review was not intended to misrepresent the property. It was intended to honestly describe my experience. If the property believes otherwise, I welcome the opportunity to review the complete context and footage of the interactions rather than having my experience dismissed as false. I stand by my review and my right to share my experience as a customer

I have been here since Dec 2020. The managers and maintenance are great, but I do have a couple of…read morecomplaints. My biggest problem is towing. I have been towed NINE times in the six years I have been here. When I arrived at C.A.R.S. to pick up my vehiclle, I realize the apartments on my street are the only ones who pay $320. All other apartments pay $170. My other concern is the fact that I pay $145 a month for water. I live by myself in a one bedroom apartment, and I am at work from 7-4 every day. My light bill is only $120 a month, and I leave two lights and a lamp on every day. "Make it make sense". I can't wait until my lease is over. Something is not right.

Please cover yourself because if you don't have evidence of every little thing it will hurt you in…read morethe end because nobody's keeping an exact record of what's being given or what's being said. My car was registered to these apartments for an entire year and somebody sent an email instead of putting a note on everybody's door that towing would be enforced and not only did the tow truck take my car they also sideswiped and hit another car. Now I'm out of $317 for Christmas and nobody has answers about anything.