The 5 stars I gave was for one pre-med if Im not mistaken by the name of Calvin Vuong. My son was…read morevictorious attacked by our family dog. Tear my son's face open I have had a very traumatizing experience with University hospital so my anxiety was at an all time high. However this young men comes into the room with urgency & concern. He still had on his coat & book bag in his hand. He was there to stitch up my sons face & it was a very complex procedure. A small part of my son's lip was chewed. He did a phenomenal job. My sons face looks amazing (compared) & is healing very well. I've tried to follow up with him but the facility cant seem to find him. I hope they give him the support & recognition he deserves. He is what the medical industry desperately needs. If there was only 5 more of him... THANK YOU CALVIN VUONG & MAY YAWEH BLESS YOUR HEALING SPACE ​

Horrible ER. The doctor looked and acted like a high schooler. They sat my husband in waiting room…read morein horrible pain and did all medical care in the waiting room for HOURS. No regard for HIPAA or personal privacy. The doctor was an idiot. Never even referred my husband to a specialist. Our family doctor referred us to Western reserve hospital 100% MUCH BETTER CARE.

Tried to enroll in expensive concierge service for quality healthcare. On my initial call, I was…read moretold Dr Morledge was taking new patients and was capable of managing my healthcare. Eager and excited to find a well rounded physician, I hung up and rearranged my finances to pay for services. I called back multiple times less than an hour later, no answer. After leaving a voice and text I finally got a call back and was told that Morledge didn't have capacity to see me for at least month and I would need to wait for an appointment just like a normal clinic after paying. $4000 per year to be treated like a normal clinic?!! Insane and frustrating to dump time and money into doing the right thing for health and be met with such apathy and misguided advertising. This clinic is acting like a concierge service but you will a classic clinic experience. Buyer beware.

Dr Tom Morledge is an excellent physician and highly recommended as your first line of support in…read moremaintaining your personal health.

University Hospitals at Ascent is a neighborhood Urgent Care in Cedar Fairmount neighborhood of…read moreCleveland Heights. It's a great amenity for the neighborhood and Ascent apartments. I visited this location multiple times due to proximity. I would ordinarily go to the Cleveland Clinic but this is an easy stop. LOCATION: There is complimentary parking garage available for patients. FACILITY: The facility is small but clean, new, and modern. They finally settled in, have patient chairs in rooms, X-Ray room, and more staff. There is a small intake room and patient room that you'll visit during care. Lobby is available for you to wait. The location feels safe during the day and evening. CARE: This location addresses minor illnesses and injuries, offers services like X-ray, lab, and EKG on-site. I visit this facility for the speed of care and proximity rather than its quality. Care is available as walk-up, virtual, and pre-register. You can fill your prescription right at this facility, which is convenient but more expensive than pharmacy visit. My last visit and wait were pretty long considering very few patients. I was at this facility for a few hours. Since they take walk-ups pre-registration really doesn't shorten wait time. The front desk and care providers really improved recently. The employees provide very focused attention. The remaining experience is less patient focused - no steps in the process explained, awkward care, and the need to ask questions rather than receive care instructions. They ask you what the care plan is and what you'd like as opposed to leading you through the experience. They don't explain test results well. It doesn't instill confidence. During my last visit, Case Western University researcher visited my patient room to study various bacterial and viral infections. It was very unexpected because no one disclosed this visit to me. She was very nice but I wish that I was prepared for the visit. Overall, it's a convenient stop for minor issues. Expect to feel newness. I will consider stopping in again but increasing wait time and care that doesn't feel thorough will not make it my primary care facility.

I was excited when UH Urgent Care opened in Cleveland Heights. Most comparable offices are deep in…read morethe 'burbs, so one in our neighborhood was a welcome addition for those times when you need to be seen quickly for something common. Soon after opening, I was seen within minutes for a non-serious problem and was very satisfied with my care. Another household member did the same earlier this year. It's easy to make an online appointment. There is some parking on-site. The care seemed adequate and the staff was friendly enough. At this point, the only downside was price. It's pretty expensive even for those of us with good health insurance coverage. Based on these limited but positive experiences, I recommended this office to another older family member experiencing a common problem and in need of a prescription medication to treat it. This family member typically uses the Cleveland Clinic main campus for care, but traffic on Carnegie has been a nightmare because of construction. So, why not use the new UH Urgent Care office down the road? Well, I'll tell you why not. Unless you are a healthy adult younger than 65 years of age, they will not treat you and demand you go to the ER. The office is staffed by physician assistants (PA), and this particular PA on duty flipped out, declaring that this case was above his expertise. After collecting a sample for testing, the PA refused to issue a prescription to treat the problem and sent our older family home with instructions to either go to the ER or go to the Cleveland Clinic to see her regular physicians. That was a Tuesday. On Sunday, the same PA called our older family member to tell her that she will DIE unless she goes to the ER. He demanded that she promise over the phone that she would go to the ER. He repeated it at least three times. At this point, the older family member suspected that he was documenting this as a CYA moment because he let her go without treatment. Suffice to say, the older family member did not go to the ER. Instead, later that week, she went to the walk-in clinic at Cleveland Clinic where they issued the prescription she needed. No drama at that clinic. We haven't received the bills yet, but I am sure the UH bill will be disproportionately large compared with the quantity and quality of care received. Our older family member did not die as that PA insisted she would, but this UH Urgent Care office is most certainly dead to her.