This place is infinitely better than going to a place run by the Cleveland Clinic. Even the…read morefacility itself is fresh and new. I was seen by Dylan, one of the owners, for a respiratory illness that I've been fighting for a while. Dylan was friendly, personable, and extremely helpful to answer the questions that I had. When there were options to choose from, he explained the choices while genuinely leaving it up to me. That's one thing I hate about the Cleveland Clinic; they present you with "choices" but they're obviously biased. On my way out, I received a very detailed note of the visit. If you're tired of being treated like cattle at places like the Clinic, come here. You won't regret it!

DO NOT GO HERE IF YOU HAVE SERIOUS MEDICAL CONDITIONS. I went here to be treated for the flu. I…read morehave severe ashma so i went in to get tamaflu. The KID who was supposed to be a doctor tells me he has to ask his office manager if it was okay to perscribe me the medication. Shocked. It almost sounded like a child saying he had to ask him mom if he could give me a cookie. Insane. Say away at your own risk!!!

Recently brought my daughter into the urgent care. She was crying and throwing a tantrum and Allie…read moretook care of us and was amazing with her. She gave her stickers and was patient with her and made her laugh and feel comfortable. Thank you Allie!!!

The place was filthy the doors were black from the people's hands dirt in the corner. The…read moretechnicians had their AirPods in. And was talking on the phone while doing an assessment on me.

I've been having some serious foot pains and needed my foot examined asap. I called them and they…read moregot me in the next day. They are easy to schedule an appointment with. You can go in or call for an appointment. The ladies in the front are always polite and very helpful. I had to ask a question, and she went back to make sure she had the right answer from the doctor. The rooms are very clean and it's a very nice facility. The doctor gives you options and tries to solve them without going an extreme route. The waiting room has plenty of magazines to browse through but they are very prompt with time. This is the place to go if you find yourself having any foot ailment. I recommend this place. The westlake location is in a small plaza next to a yoga and nail salon, it's not hard to get to, and there is plenty of parking is available.

Dr. Corrigan and his staff are always responsive and concerned. Called on a Saturday. He called…read moreback within 20 minutes. Later I found out that he was at a wedding. My wife likes him too.

This PARTICULAR location for Urgent Care is especially good. I actually come here more often than I…read morego to my family doctor! The receptionists are ALWAYS helpful and friendly, and they make you feel like a priority every time. Every doctor, nurse, nurse practitioner, and physician's assistant is well trained, thorough, and, best of all, compassionate. They listen carefully and acknowledge all concerns, and they treat each patient with respect and deference! It doesn't matter how "good" the doctor is; if good bedside manner isn't there, there isn't trust. Plus, the doctor on staff one day was able to diagnose in 15 minutes, what the local E.R. didn't do in FOURTEEN HOURS. I'm so glad that such a great resource is available so close to me!

The only reason I'm even giving 1 star is because I have to in order to post and WARN people…read more COMPLETELY UNPROFESSIONAL AND RUDE STAFFING. Never in MY LIFE have I dealt with such horrible and unprofessional DOCTOR LEVEL staff. Not only did they prescribe me the wrong dosage of my controlled substance medication and REFUSED to fix it, they then call me and tell me it shouldn't have been prescribed at all - not my problem. The DID prescribe it, the mis-prescribed it, then told me too bad when asked to fix the error and that it shouldn't have been prescribed in the first place - once again, not MY fault. They are the medical professionals, not me, how it is my mistake they don't know what they should and should not prescribe? But yet, I'm the one who was told when I called, to "find a new doctor, that I had 3 weeks enough medication to get me through, that my pharmacy flagged the meds which is why they weren't filled (lies)" and the list goes on. I asked to speak with the medical director for several DAYS, and not until my pharamacy called did I recieve any communcaiton from him. Once I did he was rude, entitled, cut me off, and once again made it seem like it was MY fault THEY messed up. He then said he would "do me a favor" and "not report me " (not report me for getting my prescribed medication filled? Make that make sense), he then said if I DELETED MY NEGATIVE REVIEW HE'D DO ME A FAVOR AND SEND ME A REFERENCE OF A PRIMARY CARE DOCTOR - no surprise here, but I never heard another word from him. I am disgusted these people call themselves medical professionals and people have to actually trust them with their lives. DO NOT GO HERE - STAY AWAY. I will continue commenting and leaving reviews so the same thing that happened to me doesn't happen to others. THESE ARE HORRIBLE PEOPLE AND DO NOT CARE ABOUT THE PATIENTS WELL BEING AT ALL. Please do not make the same mistake as me and trust these people with your health! This could have been a life or death situation - and they did NOT care! They only cared about their online review and how they LOOKED on the outside. Sickening, I am in process of reporting them to the medical board as well as my insurance and telehealth services - these people are truly sick and should not be trusted.

The staff is exceptional and very helpful. Everyone is welcoming and kind, Dr.s will explain…read moreeverything clearly and concisely. Quality healthy care service, would recommend to anyone.

I've been coming here for over a year. My primary physician is here. The front desk employees are…read morealways friendly. I usually don't have a problem getting appointments. The rooms are always clean and the doctors see you pretty much right away after you're put into a room.

Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

I came here today on a referral for a hip injection. Due to pain. Upon arrival I was greeted with…read morea smile and asked to go through the metal detector. I felt indifferent about the metal detector. On one side I thought it was a great idea to keep the bad people and weapons out. On the other side. I felt like I was in a safe environment. And didn't need to go through it. Either way the policy is to enter through it. So I did and that's that. My Dr that I seen today was Dr Wichman. She was very nice to interact with. And if I need to in the future. I hope I am able to deal with her.

What not to like. Checking in process is quick and easy. They call you within 10 minutes after…read morearriving. Have seen muliple doctors and all are very nice and willing to listen to you, You might have to go to other facilities for ultrasound but MRI's and x-rays are done on premises. So glad they are located in Middleburg Hts, so convenient for many people.

Caring thorough doctor, staff is friendly and caring. Only negative is negotiating the online…read moreinformation

I have been a patient of SWFP for over 20 years. The doctors are amazing - the office staff is…read moreHORRIBLE. Extremely unfriendly, less than helpful and overall rude/mean. If the doctors were not as wonderful and talented, are they are, the staff would have caused me to change years ago.