I went to this burn and wound center after the urgent care on Cooper Lake referred me. At 1st I…read morethought that I was in the hands of competent medical professionals but after weeks of treatment with no difference in my wound whatsoever and after being called on a Thursday afternoon and asked if I would change my appointment to Saturday morning which I said OK only to arrive Saturday morning and the entire center was closed and the parking Garage locked in when security walked through The building they said there was nobody at all inside. I called them the following Monday highly upset and they said that they were supposed to be open that Saturday for the very 1st time they don't know what Happened and why they didn't open. That is still unacceptable to be why would they call me change my appointment to A-day with they decide their doctor to open and nobody have the mind to call the patients they have appointments set for That day. I rescheduled my appointment reluctantly. I told them that I did not want to be waiting for hours because they were the ones who caused me to miss my original appointment. They squeeze me in and unfortunately I did wait over an hour and the only reason why I was seen When I was that morning is because I got up and I was about to leave and they rushed me into my own Room. At that moments while in my own Room I called And set an appointment for a different doctor who deals with wounds doctor Brenda Marcus that my primary care physician Referred me to. Immediately on my very 1st visit with doctor Marcus she removed the necrotic tissue said that it would have never then treated with the medihoney Because it was too thick and she said the world was getting deeper. They instructed me not to remove my bandages where as well star one at me removing my bandages every single day and changing the dressing washing it in the shower with regular soap and doctor Marcus said she did not want me getting it wet at all it or taking the bandage off and I was to go to her To remove the bandages and she also told me what kind of diet to eat and that I need to have my leg elevated and not put any pressure on my leg whatsoever so that the wound could heal. I left doctor Marcus not well star for the 1st time in 2 months feeling leg there had been progress made with my wound she said that dark ring that you see around the wound was not gonna heal and you don't see that on the original wound when it was blistered. Do not go to this wellstar Medical facility it is horrible! They may have just ruined the way my leg will look for ever! My current doctor said washing the wound with regular soap in the shower was only making it worse causing bacteria to enter into the wound wellstar told me not to use hibbiclense! They are the worse!

was referred to Wellstar wound clinic in Roswell for treatment of open sores that were related to…read morecirculation and a medication i had taken for years. the Wound clinic staff were very familiar with my condition and the treatment(s) needed. the care was top notch and I also received needed referrals for other tests that other MDs has not recommended. Overall A+ after first visit.

A few things to know BEFORE YOU GO!…read more 1. They DO NOT take insurance. 2. $199 visit, plus any additional work. These things would have been nice to know before actually attending.

The team at Here to Help is nothing short of AMAZING!…read more Let's face it, no one wants to go to an urgent care facility for any reason. Lybia and Dr. Romeo provided top notch service with a welcoming attitude. They make you feel like you've been friends with them for years even if you've only known them for a few minutes. I would emphatically recommend this business to anyone I know. Bonus points for Lybia because she is the best at taking a painless blood sample!

Wellstar (as a whole) are the worst facilities to deal with. I would give less than one star if…read morethat was possible. My husband is in Memory Care and had a fall one night. The ambulance insisted on taking him to Wellstar North Fulton because it was the closest hospital. What a disaster! The times that we have gone to the Emergency Room have been disastrous. It takes forever to be attended to and to get answers. And, instead of sending out bills, they post everything on My Chart. (I was told that my husband's My Chart is not accessible to me). So, there's no way for me to get copies of the billing. And, then come the emails, phone calls, collection agency calls, etc. Wellstar as a whole should be avoided completely (in my opinion). Also, he had a primary care doctor for a while (Jignesh Dholaria), who kept sending a notice for him to make a follow-up appointment with him (Dholaria) for the hospital visit. The whole organization is difficult to deal with. And, now I am getting notices that there is a bill due for Dholaria. We never saw Dholaria, and my husband hasn't seen him for months. So, I have no idea why we would owe him money. In future, I will do myself a favor - and stay far, far away from anything with a Wellstar label!

I had orders for a stool sample. The first time they gave me wrong directions. It said the samples…read morewere to be refrigerated. Results said the sample was the wrong temperature. I picked up a second kit and there were no directions. I called and they told me I need to freeze the sample. The specimen had to be sent to Labcore. I was concerned it wouldn't stay frozen. I couldn't get in touch with Wellstar, so I called Labcore. They said no I needed to feel the sample with the orange top. Neither time was I given bottles with an orange top. I have left a message for Wellstar and I have not heard back from them. Complete incompetence!

I cannot say enough wonderful things about Northside Family Medicine and Urgent Care in Roswell and…read moreDr. Cyrus Irani. When I couldn't get an appointment anywhere else and was feeling stressed and discouraged, their office got me in quickly without hesitation. From the moment I walked in, I was impressed. The office is spotless, well-organized, and run with such professionalism. The front desk staff was kind and efficient, which immediately put me at ease. Dr. Irani truly stands out. He was attentive, compassionate, and took the time to genuinely listen to me. I never once felt rushed. He made me feel heard, valued, and important -- which is rare and so deeply appreciated. He explained everything clearly, answered all my questions, and approached my care with both expertise and empathy. It's not often you find a medical practice that combines efficiency, cleanliness, professionalism, and heartfelt patient care so seamlessly. I am incredibly grateful for the experience and would highly recommend Northside Family Medicine and Urgent Care to anyone looking for quality, compassionate healthcare.

We drive by four other urgent care facilities to come to this one every time; we've been coming…read morehere for years. Everyone is nice and kind, and the doctors are professional and considerate. I highly recommend!

Disappointing Experience…read more I was disappointed with my experience, especially with the front office staff. The attitude and communication were not what I expected from a professional medical facility. When I checked in, I was told that my insurance was accepted, and I was asked to provide a credit card to keep on file. Based on that conversation, I understood that my insurance would be properly processed and that I would be informed of any additional charges before my card was charged. Several days later, I received a hospital bill/charge that I was not expecting. I was not clearly informed that I would be responsible for this amount or that my card could be charged for the balance. I understand that insurance claims and billing can sometimes be complicated, but patients deserve clear communication about what they may owe. The front office should explain any potential out-of-pocket costs and charges before billing the patient. I hope management takes this feedback seriously and works on improving both customer service and communication with patients.

Yikes! Run from this clinic. The front office person, Carmilla I think, was so rude. She could…read morenot be bothered by the customers. Kept saying "well, we're not Emory". That's true, Emory staff are polite.

I have been unable to reach them to discuss a bill they sent me in 2025 for services from 2024. I…read morechecked with my insurance provider who had no record of any claims. I have since received a notice from a collection company who referred me back to the company and I still have been unable to contact them.

Our date of service was 1.22.2024. I did not recieve any bills until 4.2025. When I called to pay…read moremy son's balance they said they could not talk to me it had to be my son. I explained he was a minor at the time of surgery they still wouldnt talk to me,. I had to have my son send an email saying he gave permission for me to pay his bill. The person I spoke to was incompetent and had a huge language barrier. I asked to speak with a manager which I was told they didnt have one. She said the email would take 3 -4 weeks to go through, I explained that the bill stated I only has 30 days to address, she didnt care or do anything to help. I attempted to call the office without anyone answering.

"A Wellstar Christmas Story" Now that my family has gone home from the holidays, I now have time to…read moretell my story. 'Twas a week before Christmas at Wellstar and not a creature was "caring" not even Nurse "Mouse". (I will continue to refer to him as Nurse "Mouse" since he refused to tell me his last name. Let me first say that I am no "spring chicken". I'm a legitimate senior. I visited Wellstar at 1360 Upper Hembree Rd in Roswell, GA to get my labs done and my hypertension meds refilled. (A quick update on Nurse "Mouse". I have since learned that he learned his chops and bedside manner, as a staff nurse, at the NOTORIOUS Louisiana State Penitentiary Hospital where they housed elderly "lifer" inmates. Google it, it is SHAMEFUL.) He treated me like he must have treated those elderly lifer inmates, like I was undeserving of care, that it was more important to teach me a lesson, punish me than to provide care. I've never seen someone get so much pleasure out of being cruel. So, to continue, Once the phlebotomist finished taking my blood for labs, I asked her if I could pick up my prescription refills today because I was completely out of my meds and my blood pressure was very high. She excused herself to go ask the nurse. She returned and said that no, that would not be possible, that I would need to make a new appointment. As I explained to her again that I was afraid to wait for an appointment to see my primary care doctor (The next available appointment was in 10 days), Nurse "Mouse" showed up and listened to my plea about my fears. He continued to insist that I make a new appointment and I continued to explain that I was afraid to wait that long. I said to him, "WHAT IF I DIE WHILE WAITING?" and then he said, "WELL, THAT'S ON YOU!" I then began to cry, and they both ushered me out of the office, without taking my blood pressure reading, without giving me advice to go to an urgent care or emergency room. I made the decision on my own to go to an urgent care near my home, rather than go home and stroke out while waiting. They immediately took my blood pressure, and it was dangerously high. They did an EKG and treated me until it was within normal range, refilled my prescriptions and referred me to a new primary care doctor. MERRY CHRISTMAS TO ALL AND TO ALL A GOOD NIGHT! THE END...THANKFULLY NOT MINE! NO THANKS TO WELLSTAR AND NURSE MOUSE.

Made an appointment which was a fairly short and smooth process. I also called a couple of times…read moreprior to the appointment with some questions and they were answered clearly. The appointment I made was for two people and we were seen at the same time. We were seen fairly promptly after walking in. Blair took really good care of us and provided us with all the information we needed to prepare for our trip. Our appointment was early on a Saturday morning so it wasn't busy, we were actually the only people there. The building was also easy to find and parking lot is a shared one with the other businesses.

Had a good consultation, although cost was steep (albeit a chunk was the typhoid shot we each…read moreneeded). However, the follow up has been disappointing. Our appt was April 28. I never heard from the pharmacy that our prescriptions were filled. Called them, Passport never called them in. I called Passport May 9. They called Walgreens. When I went to pick it up, turns out they called in just mine. Didn't call in my husband's or daughter's travel meds. So there was ANOTHER phone call to them to follow up. And there will be ANOTHER trip to Walgreens (assuming they call in the rest of the prescriptions). It's frustrating and disappointing to chase these meds after what we paid for the appts.