We used Orlando on Wheels for private airport transfer on our vacation to Florida. Our flight from…read moreCalifornia was delayed several times. Communication with OOW was very easy and we were so happy to see our driver when we landed! Our driver was professional, and vehicle was spacious and comfortable. Will use again next time we are in the area.

We always use Orlando on Wheels. Their service is amazing! Can't recommend them enough!read more

It is good that there is a bus to cross Florida that is comfortable but, Red coach needs to be more…read morecustomer friendly. At the Fort Lauderdale airport the pick area has been changed with no clear notice where the shuttle drops passengers from the Tri-Rail Train. So if you miss the bus waiting for it or see it sailing by. You have no alternative but to buy a whole new ticket for more money! A bus ticket should be good for 24 hours. What really irks me is that the bus line does not give you a straight refund. They give you vouchers. I have should have a refund of approx. $31.00. However, I learned that I am now $50 dollars away from my $10 voucher! Robbery if you ask me! I hope they care about customer reviews enough to change this policy.

After taking 15+ trips with them I have yet to see a bus be on time or at the very least only…read moredelayed by less than 25 minutes. Its not even due to traffic either most of the time they waste your time changing drivers and waiting at non-scheduled stops.

As good as it gets! Have used Happy Limousine both times my family has visited Orlando. By…read morefar one of the best tips from my research on all of the Disney boards (especially Mousesavers.com) We were met at the airport by our driver who waited patiently for us to deplane after a lengthy delay caused by that afternoon's thunder and lightening show. He was patient, professional and personable. Had arranged for a quick stop at the Publix (grocery store) and he was able to accommodate us even with the flight's delay. The gentleman who delivered us back to the airport was just as professional as the first driver. On time and willing to help us with our luggage. Renting a car, paying the parking fees at the hotel and at the parks doesn't make sense unless you're staying at a hotel that's off property. The shuttle service that both Disney and the "good neighbor" hotels are wonderful (generally on time, drops you off at the park(s) and are free). Using Happy Limousine made what is usually an expensive trip, a little more affordable or truthfully allowed me to buy another sweatshirt or four. You will be happy with their service! Will use them again whenever we return to Orlando!

We were promised a VW atlas and instead they gave us a sprinter that was dirty and the air…read moreconditioning didn't work. I also specifically requested an suv that have shoulder straps for kids riding in boosters. This vehicle did not have shoulder straps. The customer service told me this was an upgrade because the vehicle was not available. The driver also got mad when I asked for ID since the vehicle they described picking me up was different than the one that arrived. Try another service -Beware

Great job! Martin arrived on time and very responsibly got me home safely from the airport. We had…read morea nice chat and I appreciate his promptness and professionalism. I will absolutely call on him again to get me where I need to go!

Used text number on website to request availability. Did not get an answer at all. Even a 'no'…read morewould have been better than nothing. Definitely would not contact on my next trip to Orlando.

This is not a complaint, just a review/experience:…read more We rented a side entry wheelchair accessible vehicle about two weeks prior to picking up. We opted out of insurance because our credit card provides it in the event of collision. We told the company this, however, on the day of travel, we received tons of calls and messages saying they need for us to purchase their insurance or else they won't be able to rent us the vehicle. I'm not sure why they did not let us know prior to, but it was most aggravating. All emails and information on how to pick up the vehicle was not sent until the morning of. When we landed, we opted to not pay the $65 airport fee because the rental lot was only 10 minutes shuttle from the airport. The shuttle never came, so had to pay $20 for an Uber, which was later refunded. When we got to the lot, it was dark, no attendant, no direction on where the vehicle would be. About 30min. later, we found an attendant in the booth (who did not work with Florida Van Rentals) who told us he would escort us to the area, even though he is not supposed to. The vehicle was parked in an unlit area in Wally parking lot, with no instructions on how to open the lock box. After another 30min or so of trying, we took the shuttle back to the airport, paid an Uber to the resort of $88, (which was later refunded). We did not receive a refund for the day we did not use the vehicle. However, later on the next day, the vehicle was delivered to our resort with the keys left openly in the gas tank. We had an older 2018 Dodge Caravan which made lots of noise when driving and the manual ramp unhitched. Again, no instruction on how to use the ramp. The person dropping off the vehicle did not bother to meet us and hand us the key. After calling repeatedly, we received a text message, but I called again to speak with someone and they sent someone to fix it the next day. All in all, it was hell trying to get someone on the phone after hours, especially because they do not make it easy to find the vehicle or open the lock box. Also, it's best to request a newer vehicle and make sure your phone is charged for self check-in, because no one will be there to assist. Alexandria was very kind to me in the end offering the refund for the taxi, however we weren't so lucky to be refunded for having double insurance (theirs and my Amex) and the day we didn't have instruction to open the lock box and couldn't access the vehicle. We were also told Sunpass is refundable, but in the end, she said it isn't. Would I rent from them again? I would need to work out the best deal and make sure I ask all the questions prior to traveling/date of reservation. If you're thinking about renting, please ask detailed questions the day of. It was a nightmare!

Junk of a company. Their instructions were not clear and there is no one to call for customer…read moreassistance after 5pm Florida time. The customer service number sends you to a voicemail. We were stuck at the airport for four hours trying to figure out where our vehicle was. Don't ever use this company. It's such garbage to say the least.

My family and I used this shuttle service for our cruise December 1-9. Mike told us that we would…read morebe picked up at our hotel between 11-11:30am. I told him that we had Faster to the Fun and would like to be there as early as possible. I called him that morning to verify pick-up time and he said that he would be at the hotel as close to 11 as possible. After an hour of waiting around, he finally got to the hotel at 12:00pm. We did not arrive at the ship until 1:00pm. I was decently disappointed at this point. On the return, we called at 7:30am as requested on the return sheet that Mike gave us. Told him that we would be off the ship by 9:00am. He said there would be a driver by the name of George there to pick us up and gave me his number to call him. I called George after clearing customs and he said that he would not be our driver, and instead gave me a different name and a different phone number. I called Mike back and told him the situation and asked when the driver would be there. He then said that this guy wouldn't be my driver either and gave me ANOTHER name and phone number. This driver finally arrived about 30 minutes later. On top of all of this, both drivers we had were on the phone the ENTIRE 45 minute ride and were swerving all over the road. It was quite scary. Yikes! Consistently late and gives you the run around. I am a travel agent and would not use this service again, nor would I suggest it to any of my clients.

Laura's shuttle offered the best price out of all the research that I had done. I worked primarily…read morewith Mike, who was very helpful and accommodating. I called to let him know that our flight was delayed a bit and he reassured us at that, regardless, he would be there on time and we would have plenty of time to reach our ship (we went on a cruise out of Port Canaveral). On the way back, he was on time and very helpful once again. There was clear communication from beginning to end. Thank you! * Editing to add that we were a party of 7. On the way there we had a shuttle bus to ourselves and on the way back we shared a 15 passenger bus with another party. Both rides were smooth, there was ac, and quick!

Wonderful service!! We received our quote very quickly, which was a great rate compared to quotes…read morewe received from other companies. For 10 people there was plenty of space for everyone and (a lot of) luggage. We were able to add a booster seat to the booking without difficulty. Our driver was on time and friendly and the sprinter van was clean and comfortable!! I would highly recommend. Thank you for making this part of our adventure so easy!

Confirmed reservation, 3 days later sent crazy text message to the person who would be using ride…read more First of all, it was the wrong name. Second of all, it talked about not being able to get dancers.And the city that they were supposed to go to was not correct. Actually thought it was a spam. The whole thing was very unprofessional, would never recommend.