These bus stations are getting worse And worse. They act like they don't want to keep the places clean. How hard is that to make a clean comfortable place for riders taking long trips and some may have to lay over for hours or even days traveling across country.. it's such a shame to reduce people to these conditions because they choose or have to take a freaking bus.. shame on you greyhound.. read more

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My daughter used this awful, uncaring company to bus herself and her two MINOR children from Miami to Orlando. On her return trip, they informed her the time had changed and that all three of their previously adjoining seats would be separated, each several rows away! These are MINOR CHILDREN! We called and she was given no options. So if you have kids and are planning a trip, would you really want to even consider this company? You may be forced to leave at a time you did not choose and forced to travel separately from your kids - all for the benefit of this corporation. read more

Thanks to the government shit down flights out of Orlando was cancelled. So I had to find a way to get out of Orlando ASAP to another near by airport, So I decided to take a bus to Jacksonville. Worst mistake ever this bus station is scary ad hell and that's putting it lightly. The bathrooms were so dirty I rather went outside to use the restroom. The floor were sticky, dirty and nasty also. The seat is hard and uncomfortable. I know it's just. Bus station but dang. At least keep it clean. Never again read more

It's not fancy or anything. I just minded my business and waited for my ride. I went in the morning, and it smelled like syrup and piss. Floors were sticky and there were only three employees when I went. I bought my ticket online and stuff, so I didn't really need to have an interaction with anybody. This place definitely needs some rebuilding to do and they need to fix up the surrounding area. For the most part just go in and get on the bus. No harm or annoyance will be done if you just mind your business. read more

I hate to give a poor review but the station is poorly kept. Very dirty facilities..The people working their are doing their best but the building itself is a wreck. The parking lot is small but also the area is filled with people yelling , and wandering aimlessly. It's frankly scary..I won't be coming back here although the bus stop is convenient it's super sketchy. I had a random lady try to open my car door while I was waiting! Definitely a no ! read more

I bought a Bus Ticket Sun 7pm. Then at 9pm I had to CANCELED because a family emergency, So I was Not able to travel. I did Not received service from Greyhound Bus; Still this company did NOT Refund the whole amount for a service I did NOT used. Why???? read more

The Orlando Bus Station has become an outright hazard. Homeless individuals are sleeping throughout the facility, and drug addicts are openly using drugs in the bathrooms and directly outside the doors -- all in full view of passengers. The so-called "security" provided by All Nation Security is unarmed, does nothing to stop illegal activity, and is completely ineffective. They are rude to paying customers and unable to answer basic questions, in part because they do not speak English. This is unacceptable for any public transportation hub. Passengers should not have to navigate drug use, aggressive loitering, and incompetent security simply to board a bus. If the company refuses or is unable to provide a safe environment, it is failing in its most basic duty to its customers. A broken window has been boarded up with plywood for what feels like forever -- a visible symbol of the station's neglect. The situation has spiraled into an unsafe, unwelcoming mess, and immediate action is required. I feel sorry for the staff who have to work in these conditions, but the environment created here is beyond unacceptable. read more

This Greyhound bus depot is extra dirty. One of the worst in the nation. Whoever manages this location should be fired. It stinks like old garbage and urine. Looks like it hasn't been cleaned since whenever it was opened. read more

Greyhound Bus Lines - Transportation Near Me - Orlando, Florida

It didn't say anywhere on my ticket that we would stop at a WENDY's for thirty+ minutes. Also my seat was missing some seat parts. If you like the smell of cherry vapes, cigarettes and shart then this is the bus for xyou. had to give it at least one star because I was surpisingly thirty minutes early to my destination each way. read more

Greyhound Bus Lines - Transportation Near Me - Orlando, Florida

My body is weary, legs feel like linguine and my butt feels numb and a bit like jello... Aside from the aches and soreness from the bad shocks on the wheelbase, the shaking and vibration from this pile of junk makes me feel like I'm nauseous ... The seats are terribly uncomfortable and feel like I'm sitting on concrete bricks layered with an itchy fabric that smells like funky old dirty underwear with a hint of dust bunnies.... The design of the seats, resembles that of people who are called little people, but I call midgets... Come on people, I'm 6 feet tall, and I have broad shoulders and a big chest, I need some space and shouldn't be squeezed in here, like a can of sardines... Packed tightly together with little room to breathe and not enough room for olive oil... One of the drivers must have been hired from Wish.com because he didn't speak a word of English and his driving skills were as if he got his license from out of a Cracker Jack box.... And finally, the restroom, or should I say, the old outhouse on wheels, with its unpleasant aroma of feces, mold, and cheap disinfectant spray... I cannot tell you how disappointed I am about this trip, because I left on a very beautiful Friday afternoon from Orlando, Florida expecting to arrive at my destination in York, PA on Saturday by 8 PM... But a turn of events transpired that caused a catastrophic change in our trip... Yes, not once but twice, there were hoses that connected to the engine that busted, twice that day. Leaving us stranded at the local 7 Eleven gas station in Daytona Beach and the good old Love's truck stop out in Jacksonville, where we painstakingly endured the horrible experience of being in a hot bus with no air conditioning for 13 hours... And being 13 hours behind schedule, I arrived in Washington D.C. the same time I should have arrived at my final destination... And to top it off, Flix Bus only offered me $20 on credit for food... Yes, Flix Bus who partnered with Grey Hound Bus, I wish I had two extra hands to give you, 4 thumbs down Never again will this guy ride on your buses read more

I never write reviews but the station in Orlando was so bad I had to let everyone know. It smells like pee the moment you walk in. I actually almost slipped from a small puddle on the floor which I assume was pee. That station feels dangerous and disgusting. I felt afraid to touch anything for fear of contamination. read more

The Greyhound Bus Station in Orlando, FL, is unsanitary and smells like urine everywhere in the building. I wouldn't use the restrooms because of it. The Department of Health inOrange County needs to do an immediate inspection. My layover of 2 hours was unbearable in those conditions. Super gross. read more

Well road trip to the city life was much needed. So off I go into the wild blue yonders lol !! Caught the bus at a Mobil gas station which left little to be desired. There was a small shack ( booth) that opened up about 15 minutes before the bus left . The bus arrived on time and left about 8 mins past the time . The stops along the way were interesting to say the least . Just more gas stations areas with no place to sit at all . As far as greyhound is concerned I'm pleased with my trip . The first bus was a bit run down but the second was very nice and clean ! Just wish folks were a bit quieter but how is this ever possible! Lol GO GREYHOUND read more

Greyhound Bus Lines - Overhead lights and air conditioning - Transportation Near Me - Orlando, Florida

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The bus lines are not what they were at the start, bus stops are full of trash, bums and homeless people. The busses are uncomfortable especially if your going long distances but the only positive thing I can say is you meet a lot of people to talk to...... read more

Sucked big time- what should have taken 1.5 hours took 8 hours! Bus stunk and we were stranded out of Ocala right after leaving/ 1/2 hour if that Bus driver was nice but the service stunk We sat in the rain outside the bus for 7 hours! I thought I'd be back by 4:30 pm and it was actually midnight when we turned into the Orlando bus station! Felt lost and alone a S I'm disabled and disappointed Greyhound needs to refund my 29.99 as I missed the event I intended to attend. This was a major debacle and I'm sorry to report it! Someone needs to Make it right! Nancy Watson King at mobile 718.551.4586 or email me at nancywatsonking@gmail.com! :-( read more

Well Greyhound has my 74 year old mother and sister stranded in Atlanta, GA dor they changed her ticket from arriving to Tallahasse, FL to Birmingham, AL stating that she changed it. Customer service person was not listening to her requesting a new ticket that she was told to ask for in Atlanta by calling Customer Service. I have spent the last two hours with my sister having to purchase two tickets that leaves them stranded until 10am. The agent at the desk and the one on the phone only berated my mother for she kept trying to tell them she lives in Tallahassee, FL. The level of disrespect is unreal. Greyhound need to close up shop for this is the second time this happen in less than year. In November they left her and two kids along with additional 35 people stranded in Lake City, FL at a closed Station when she was coming to Orlando. read more

I wish I could give 0 stars. They are partnered with Flix bus and equally responsible in my opinion. Please be aware that they will LEAVE YOU, NOT SHOW UP or ARRIVE LATE. And if you have a connecting bus possibly leave you in another city for hours Due to the reasons I listed above like I.e bus driver arriving late and your connecting bus WILL LEAVE YOU even if its not your fault that the bus driver IS LATE. The drivers don't care about your safety, arrival/departure destination or your concerns your best bet is riding with Red Coach, Uber or plane. read more

I took a bus from FLL to Orlando to Tampa, long ride, no one at the station nor bus driving we're helpful or kind to anyone, security lady super rude, the guy that is supposed to guide you to get your luggage super rude as well. only person that was helpful was the lady in customer service counter. They have no customer service skills zero, they talk to people almost like you were a child, spcially to none English speakers l, the place looks Like a home less shelter read more

The service okay but not anymore , distinguishes families, suspicious other people , train recommended

Great staff. Helpful. Clean. Easily accessible from all parts of town. They have pay phones The only con is in order to use the bathroom you have to have a bus ticket! So if you are waiting for family and get there early or the bus is delayed... sorry! read more

Greyhound Bus Lines - Transportation Near Me - Orlando, Florida

My trip with my 3 year old from New Mexico to Florida was Terrible. I had to get off the bus in fort worth because the driver said me and my sick son had to sit separately even though she was the only one to have a problem with it. There was many open seats, and the man who had the seat said he didn't mind, but she was very rude and didn't care what anybody had to say about it. So, at that point me and my son were both crying and had to get off the bus at 2am, in the cold. In the middle of all this we lost a bag, had to call the ambulance just so we could stay at the hospital for the night so he wouldn't be in the cold. Definitely won't use greyhound again. Now I've been told they can't find my bag and when I've wrote back to greyhound about my experience they don't respond any more. Had I have not had that terrible service in Fort Worth I never would have lost my bag period. That's not my fault that their driver had no people skills or customer service cares ! I will never again and would not recommend. Waste of my money should have took the plane ! read more

My driver was Tony Antwous he was funny and made my time go by quickly. Tony was always there on time and made sure all of the passengers follow the rules and he was fair and funny Greyhound need more employees like him, Because the world can sometimes be a sad place... And Tony adds a little humor read more

one of the worst company to ever be created not maintained prope horib I mean horrible customer service payed so much money spent more then 700$ and omg they messed bio on tickets wrong qr codes and still saying I didn't pay not to mention they over changed me but anyways DO NOT I REPEAT DO NOT TAKE THIS OPTION FORST LEAVE THIS FOR THE LAST WORST DECISION YOU COULD EVER MAKE 2024 July 14 read more

So we came here to pick up a visiting school friend of my mothers and first impression is that it's a well light and very clean area but there are some sketchy looking folks hanging about in the waiting area! There was a guard walking around asking folks that were sleeping across several seats to sit up as sleeping was against the rules. The waiting area also had a restaurant and vending machine. There was a TV in one corner, switched to CNN. The staff were a bit unhelpful if you were an older woman and/or male, but for young women, they couldn't do enough! The difference in attitude when my mum went to ask about the bus compared to me was night & day!! I'm sure greyhound does a great job, but the staff here could be a lot more courteous and helpful than they were! Yelp Review 30/ 2017 read more

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What do I think? Greyhound is absolutely the worst mode of transportation!!!! The customer service is HORRIBLE!!!! The company's policies and procedures is even more horrendous and is setup to steal your money; like honestly no refunds but get this, you can get a voucher for a $20 dollar fee charge. NEVER AGAIN GREYHOUND!!!! Lesson learned, I feel sorry for the future consumers who are about to experience this travesty of a company and have to go through a bad experience. Not an opinion just FACTS read more

First time ever taken a greyhound and I hated it took the greyhound from Atlanta Georgia to Fort Lauderdale Florida we had a one hour layover in Orlando which is where things made me upset we arrived at 7:30pm and was supposed to Departs at 8:30pm , which at 8:30pm we were standing in line looked up at the board and they decided to change it to 9:15 which when 9:15 came along we waited in line and was still not on the bus waiting again it turned about 10 o'clock we were still in line we ended up not departing until 10:40 PM no one communicated to us that the bus is running late if there was an issue with the bus or whatever was going on we were just standing around waiting nothing on the board no forms of update we finally get on the bus and they say something is wrong with it after us sitting down on the bus for 15 mins just to tell us something is wrong and we need to move to a new one so unacceptable Bus information 844-293-4286 Bus number GA86594 read more

I understand it's a bus station and I'm not expecting amazing, 5-star service but with a little customer service and routine cleaning, this place wouldn't be the worst experience in the world. Had a 5:30am departure time and immediately the stench of God knows what takes over as you enter. The place is crowded and many of the passengers are selfishly taking up multiple chair spaces--while sleeping or placing their bags on the seat, so many of us had to stand up for hours waiting for the bus. The person behind the front desk wasn't attentive but I will give her some credit because it's so early. However, the nasty bathrooms is where I have to draw the line. It just struck me as odd that during the earliest departure time, the bathrooms would not be cleaned. Avoid the bathroom at all cost. Probably cleaner on the bus. I rarely rate a 1 but I had to. I'd give it no stars if I could. read more

The bathroom is dirty. There is pee on the floor. The floors are dirty and need to be swept and mopped. Not to mention, the employees are really rude and nasty to the customers. I watched one bus driver talk to the passengers like they were inmates. The customer service is horrible!!! read more

These people are thieves. Every single time i used this service something bad happened. One time the bus station they sent me to was closed!! And I went there waiting for this bus and 15 other ppl were there!! So they do this to everyone!!! The bust station itself closed down and the new buss station was a little bus stop with no sign or anything in the middle of a parking lot beside a correctional facility. They are Always trying one way or the other to steal your money by giving you Mis information then having u rebook. My last time using this service they sold me a ticket to a bus that never arrived then told me I missed it!!!!!!! Thank goodness my bank is so used to clients complaining about them that they took my money back without even questioning me too much. HORRIBLE!!! read more

Horrible experience first left station 20 minutes late because bus was never fueled up then get to my first destination and my 2nd bus left 17 minutes early was punched in head bye 1 of there passengers had to call police and ambulance as I'm 60 years old and deal with medical issues and to top it all off they left me stranded in tampa had to find my own way to my next destination and they also refused to give back my money for trip and managers never call back when I asked who ever the incompetent person on phone was so now I'm filing a lawsuit on this piece of shit bus company read more

If I could give zero stars then I would. I was frantically trying to figure out a way to get home from Orlando since our flight was canceled due to the hurricane. There were no flights for several days and all rental cars were sold out. I looked into greyhound and filled out my information. I saw the price of 420 for two ppl, which I thought was ridiculous. I was outside in the rain at Universal during this and had difficult seeing my screen. I accidentally clicked purchase. I immediately called customer service who gave me no sympathy and told me no refund. So I've just lose $420 for nothing. Nobody can help me and says it is nonrefundable. I will never book with this company because clearly all they care about it money and not their customers. read more

This is a disgusting facility. I mean horrendously disgusting. I was happy to transfer here to get off the bus to use the bathroom since our bus bathroom had a terrible, unrelenting smell for the whole 3 hour leg of the journey that filled up the whole bus, only to find the exact same bathrooms that were flooded and disgusting at 4 AM this morning when I was here last were still flooded, and only one of the 5 stalls were even remotely clean/useable. We all waited for the one. I had a 1.5 hour layover, but I decided to wait outside and brave the rain just to get out of there for a while. Also, the only food joint in there for everyone who's hungry on their all-day bus journeys that was open at 4AM for some reason this morning is closed for dinner time. What is going on here, and who, if anyone, if ever, cleans this place? read more

I don't know where to start. I usually don't observe the reviews of others but today I am a new man. This place is disgusting. Littered with the forgotten people of the country. My bus was delayed for an hour and I jumped to the gas station nearby just to get some homeless felon's sob story. I get back to find out my bus is delayed another 2.5 hours. The woman at the desk was extremely rude. The security guards were kind and patient, but overall it was an awful operation. For my travelers, I highly recommend flying over this. The extra cost is worth it on your spirit. I don't understand how an organization could work like this. I decided to Uber just to save myself from any more agonizing torture. read more

Absolutely the worst company! Their customer service is horrible and there app is not updated with the correct station location! I bought my ticket off the app and used the app to find my station! Turns out the station they put on their app was incorrect! I called 5 times and was on hold trying to reach a supervisor for an added total of 2 hours which I never got to speak to, since I missed my bus due to their mistake!!! All I wanted was a new ticket due to their mistake! Going through everything I went through it resulted in me just having to file a dispute with my bank so I can get my money back! Never in my life would I recommend this company for transportation to anyone!!! read more

Absolutely horrible place, be Aware they sell extra tickets and my bus was overbooked - no help or solution just pick another time and I missed my flight . Dirty place , no customer service , employees rude and definitely no safe place . read more

my bus left 25 minutes early without letting anyone know. They left 6 separate parties behind. I called and they moved my ticket to the next bus coming 8 hours later. That bus never arrived. I spoke with 4 different "customer service" reps and no one could even locate the bus or give me a direct answer if it was even coming or not. I waited 4 hours hoping it would arrive and ended up using a different bus company so I wouldn't be stranded. this company is clearly outsourced so they don't really care about helping you and keep telling you to call a different terminal for an answer. But when you call that terminal or location, it gets outsourced again. I requested a refund because the bus never showed up and was refused. I will NEVER use greyhound. read more

I purchased a ticket online and not more that a few seconds after submitting for the payment I noticed that your system refilled my name instead of my sisters name in the passengers section. I called the customer service department not more that a minute later and advised them of what happened. The customer service rep Jerome ID# 37609078 seemed to not know what I was explaining to him so I requested to speak with a supervisor. The rep said that he is waiting for a supervisor and had me on hold for over 15 min got back on the line and put me back on hold. As I was on hold I could hear people in the background talking and when I would say hello if anyone is there no one would respond. All I have been trying to do is change the name on the reservation. I know I typed my sisters name in the passengers section and should not have to pay for the change fee when it wasn't even more than 1 few seconds after hitting submit that I noticed and called the customer service. I really need someone to listen to the call..... and refund my money. I was on hold for over 30 min after the last rep told me that the manager was available and no manager got on the line. I called back and spoke with June ID# 3608954 and I requested to speak with a manger but was hung up on. So I called back Marie # 3508656 who continuously kept repeating the amount of the 20 dollar change fee and the 3 dollar processing fee. The rep said that even though i put my sisters name in the passenger section when I put my card info in they system changed it to my name. I feel like this a way to get an extra 20 dollars from consumers knowing that the ticket is not only non refundable but also people will feel that all they can do is pay the extra money to change the name and this is not right. I will find a way to check and see is this is a fraudulent practice to get extra money from consumers. Spoke with a supervisor by the name of Cynthia ID#3508057 and was told that no manager was available and that I would have to call back. I asked if I can have a manager call back and was told that they don't have a way for a manager to call back. I need a refund of the $20 change fee. Who would I need to speak with? read more

Very disrespectful security Rude staff in general Buses are always delayed read more

Took this to go to Miami when I had no other choice. Only if I am very desperate will I ever ride this again. Very small uncomfortable ride that is over priced and dirty. A fight even broke out at the bus stop probably b/c somebody stepped on somebody's shoes. Too much drama for being half asleep. I rather push miles on my hooptie to get me where I need to go next time. read more

I used Greyhound for the first time in a long time last week and found that they had improved a little from the last time I took by bus but I won't make traveling by bus a habit. I traveled from Jacksonville to Orlando and it only cost me $17. The bus was new, clean, and ran pretty much on-time. Greyhound bus stations are hit or miss. The one in Jax was a hit! Nice area of town, clean, and overall nice. Sadly my home terminal in Orlando is a huge miss. It's on the outside of town on John Young pkwy near the industrial part of town. It is old, dirty, and not that easy to get to. You will need to take a taxi or have somebody take you to the station because if you leave your car you will never see it again When you travel Greyhound you will meet all sorts of travelers and more "down and outers" than you will flying or on Amtrak. I never felt like anybody was dangerous (just crazy, stinky, or strange) so if you are looking for a cheap way to travel with mediocre service then by all means jump on the Greyhound. read more