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    Empire Credit Solutions

    5.0 (1 review)
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    9 years ago

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    Paychex

    Paychex

    (23 reviews)

    They would not let me leave a no star review thats the only reason they have a 1 star…read more Concerns- Call in 4 times a months to fix issues or constantly ask them in they can do their 1 job - Run payroll..... As a small business this is a waste of time and resources. (They act as if running payroll is a favor) There phone system is a joke you are assigned a "payroll specialist" that holds the keys to your account that you will NEVER hear back from. All calls route to their voicemail unless you manipulate the call directory to talk with a representative that can help. After solving issues with system and representative if you get through to someone the issue you "fixed" is fixed that one time and not updated or changed permanently I will state that after you do get a repersenative on the line the staff is nice and accommodating and wants to help but in most cases cannot. They are just not equipped with the right tools to do their job. The company structure is awful making the entire experiance horrible.

    After years of being passed around from one representative to another the mistakes started to…read morehappen. I finally got fed up and canceled my service with them. But that wasn't the end of it. After canceling and without my authorization they ran reports and are now charging me for said reports. I've been disputing this charge and now they've sent me to collections to extort the money from me! DO NOT USE THIS COMPANY . The most incompetent and corrupt organization

    Arizona Financial Credit Union

    Arizona Financial Credit Union

    (29 reviews)

    I was with Arizona Financial for 10 years, I opened an account when it was still Arizona federal. I…read morenever had any issues until there was fraud on my account and for some reason this branch acted like it was my fault. It took me three trips in to get it fixed because the first time I went in the woman refused to change my account number because "that's last resort". After a second time I had to go back in again and they changed my account number. I asked about my rent because I had paid it but it hadn't pulled from the account yet. I was told it was fine and they would manually push it through. Well, that wasn't true because my rent bounced back. I had to go get a cashiers check and they told me they would refund the fee I was charged for the rent bouncing back, which they didn't do. I finally called and just had them close my account. What's crazy is the call center employees are all nice and really helpful, but getting to talk to one is normally about a 45 minute hold. The branch employees need better training or at least learn how to act like they care about their customers. But hey, USAA is a better choice anyway.

    Took out second mortgage. Have had nothing but issues with this credit union since I got the loan…read more It's almost impossible to get a straight answer from anyone. I've made three or four calls to them, each time spending an hour or more and never really getting an answer. Terrible customer service. Would never deal with them again. Don't know how they can claim #1 Financial Institution. They must rate themselves.

    Empire Credit Solutions - financialadvising - Updated August 2026

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