As a 1st time customer to Empire Loans, I was truly impressed. I accidentally screwed up my checkbook around Christmas time. To correct my error before I started getting hit with bank fees, I decided to temporarily take out a loan on my laptop. When I called around for estimates, I was stunned and insulted when other Pawn shops in the city told me about what they'd possibly offer me. When I call Empire Loan, not only was the girl on the phone VERY pleasant and courteous, she took her time to give me a ball-park figure(which was almost 3 times higher than those other places).When I got to the store, I was greeted by that same girl I spoke with earlier. They were able to give just under what I needed, which was more than they were suppose to offer as a loan. They only did it cause of the jam I made for myself. So like I said before, as this being my 1st time dealing with them,c if I was ever to need their help again in the future I won't be calling around. I will be dealing strictly with them. Would I send someone I know to Empire Loan?? You bet I would!! read more

Empire Loan is a great business! The process was made easy and friendly by Julio. I am a divorced dad and needed instant cash to keep my college school up and running via my cable company. I just called and told Julio what collateral I had to offer, and he said, "come on in." It was that simple. Being a first timer, I of course was nervous about doing this. Julio gave me a great deal that included giving me all the cash I needed to pay my bills. It took eight weeks to save the cash to get my stuff back, but no worries here, it was in perfect untouched condition just as I left it at the store. Yes, I am hoping to never need this service again, but if I do, I know that this business has my back when I get in uncharted water. Thanks again Julio, great job. James B. read more

I recently inherited a large amount of cuff links from Italy. I had no idea what to do with them. I found Empire Loan, and brought them to Brian. He gave them a good look, and he advised me to find an antique dealer. I told him someone offered me $100.00 for all the them. He discouraged me from that, he's wise and honest enough to know they needed a second look and saved me from being taken for the $100.00 It's difficult to find honesty anywhere, let alone a loan shop. I did find the right connection for such a specific item. I just sold my first pair for $210.00. Thanks Brian and all staff from Empire. I told I would be back when I sold another pair to get a high quality necklace. I know I can trust them. Robin Trotto read more

Empire loan has provided me with efficient, courteous, and extremely attentive service. They have an extremely diverse set of choices from basic households, games, tools, jewlery, and even an array of high quality technologic equipment. My first experience has now triggered multiple purchases. All of the staff are stellar and truly knowlegeable, but by far the best part of the experience is you never feel as if your being swindled just genuinely assisted in finding the best deal to suit your needs. read more

Being a seasonal worker and musician, i use pawn shops often during winter months. Never have i had the positive experience that i had at Empire Loan. They treated me like someone who needs a little help should be treated. Respectable and very polite! Brian and Julissa are both very personable and easy to deal with. They treated me AND my belongings with MUCH respect. I appreciated it very much. Other places would have looked down at me, or indirectly called me a thief... Thanks guys! read more

Brian and the guys know what they are doing. Not only are they and their prices fair, but far more important these guys genuinely care about their customers. In the short time I have worked with Empire I have come to see that they will treat every customer with heartfelt dignity and respect. I highly recommend Empire Loan on Southbridge Street in Worcester, and I wouldn't think of going anywhere else! read more

This was my first time in a pawnshop, and I was there to get a quick loan to pay my rent. I will admit I was really nervous and I didn't know what to expect because I never had to do this before. I had the pleasure of working with Julio, and he was really understanding, kind, and made me feel at ease. I got the money that I needed, and I feel good about the whole situation. Thanks Julio !! read more

First in for most i liked to thank Julio Brian Jul lisa and Alex for always taking care of me every time I come in to empire loan they give me the best deals and when I'm in need they also give me good money when I pawn my stuff and they don't rip u off and I love going there love the environment of staff very pleasant nd happy all the time I recommend u to give them a try read more

Empire loan I love u especially Julissa, Brian, and Julio helped me thru my time and need they gave me more than business they gave me support and advice and worked with me to help me help myself i refer all my family and friends to come to the worcester office on Southfield they give u wat u need and they don't rip you off like one-stop poor service read more

Empire Loan has a very friendly, courteous and knowledgable staff. They are personable and professional. If you need a loan on an item, or are looking for electronics, jewelry, golf clubs or anything else...it is worth shopping and taking a look at Empire's inventory first. I highly recommend Empire Loan to anyone. read more

I recently went to Empire Loan to get money to pay a bill. I dealt with Julio, the assistant manager and I couldn't have asked for a better experience. He was great, was direct and to the point, was extremely fair, was professional, and easy to talk to. I would recommended him over any other pawn or loan place. read more

Empire Loan is a great place. When I needed money for gas or bills, they never made me feel like I was being judged. They were always friendly and helpful. I would recommend this place to anyone. They really go above and beyond to help you. read more

This place is awesome I love them so much they always help me and give me the most money for my items they also give me the most time to take it out they hold your things for longer then other pawn shops and you pay less interest read more

Empire Loan helped me when I needed to pay my bills and their great staff made my experiences with them enjoyable. Their prices are fair and you always leave smiling! read more

Julio and Brian are great. Despite my office "toothy" visits, they are very friendly and helpful. I would definitely recommend these guys.

Empire loan is a great group of kind patient people that works for me the Customer. My favorite pawn shop I have EVER done busniess with read more

These guys are awesome the customer service is amazing the amount of tools and electronics plus jewelry great prices. Thank you again

This place is awesome ! Julio, the assistant manager was very helpful. He went above and beyond to help me with my transaction.

julio is a Great salesman and he deserves a 5 star. He has a Great sense of humor and respects his customers