I had hardwood flooring installed this week, and I'm thrilled with the results!! Hopefully I won't have any issues! The associate Bill that came to measure and show me my options was professional, knowledgeable, friendly and a pleasure to work with! The installers were professional, hardworking and they even cleaned up after they were finished!! They were a pleasure to work with!! read more

i am extremely disappointed with my experience with Empire Carpet. The installation was poorly done, with obvious quality issues that should never have passed inspection. Instead of enjoying my new flooring, I've been left frustrated by workmanship that fell far below what was promised. What made the experience even worse was the customer service. Getting someone to address my concerns was difficult, and when I did, I felt like my complaints were dismissed rather than taken seriously. I expected a company with Empire's reputation to stand behind its work, but that was not my experience. I would not recommend Empire Carpet based on the poor installation quality and the lack of responsive, helpful customer service. If you're considering new flooring, I suggest looking at other companies that value both quality workmanship and customer satisfaction. read more

We purchased Empire Today's most expensive carpeting and most expensive padding. Within a year, the carpet started to buckle. Empire offered to trim and re-stretch the carpet for a fee. We felt we had no choice so we paid for the work. Within another two years, the buckling came back even worse than the first time. Again, we paid for them to trim and re-stretch the carpet. It has now happened for a third time (see photos). This time, Empire said "it was out of warranty" and they wouldn't provide the re-stretching service even if we paid for it again! We couldn't be more disappointed in this company for both their shoddy quality product and dismissive customer service. read more

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This has been the absolute worst experience I have ever had with any company. For starters they installed tiles over my wood floors and it started to bubble within 4 months. They sent some contractors to fix the problem and wanted to charge me for an installation they didn't do right in the first place. I had to tell the contractors to cover my expensive Italian sofas 3 times before they put cheap plastic tarps over them. New tiles looked great for 3 months now they are starting to have pits in them. I contacted customer service only to be told we changed it for you once what more do you want us to do. I asked for a manager to contact me and never got a response. For something I paid thousands of dollars I would expect better quality and durability. I will be reporting them to the BBB as well as the attorney General for their shiesty business practices. Stay far away from them. read more

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If I could do it again, I would have only shopped locally. Price: All of the pricing is done magically behind the scenes--customers dont get to see the breakdowns. Our project was originally about $38.5k but after *huge deductions* was brought down to about $28.5k. Local retailers quoted us about $26k. We loved our sales rep Rose & we couldn't find anything that matched the flooring we picked out from Empire so we went with them. We also grew up seeing Empire ads in CA so there was a bit of a nostalgic pull. Installers: Installers are independent contractors, they are not in-house employees. Project overview: We chose LVP, our order noted leveling compound for every room (floors needed leveled), & we made it clear we did not want transitions. Install Pt 1 (1/3): The installers put transitions in every room. They also did not attempt to level the floors, so the floors were obviously wonky AF when they were done. They also left permanent scratches in 2/4 rooms' floors, one was a giant circle. Most corner cuts extended into the LVP. (Job was sloppy & incomplete.) Installation Coordinator (IC) Pt 1: The IC said transitions were based on industry standards. I asked him what that meant, he didn't offer an explanation. So many other professional sites state LVP doesn't need transitions unless the area is HUGE, like over 4k sqft. But sure, *industry standards*. He also said our order didn't include leveling compound so I got our sales rep involved & she reminded him it did. Install Pt 1 (2/3): The same team came out to remove transitions & level the floors... but they didn't. First they tried to convince the IC that the waviness in the floors was OK because it was within the level bounds but they were putting the tool diagonal over the humps instead of straight... I had to move the level myself & it wasn't until it was teetering over the highest part that they agreed the issue was real, but then they claimed it was too dramatic to be leveled. It's like magic, *no problem* to *yikes* in the span of an inch! I wish I was making this up. They also told the IC the leveling compound was useless because it would *go through*... we have no idea *through what?* because it would have gone on the underlayment that was on the subfloor lol. After about 50-75% of the LVP had been taken up the team leader refused to complete the job, said we had to fix the floors lol. Install Pt 1 (3/3): This team was amazing. They are from Constru Group & the main guy is LeMuel. The floors were professionally leveled & beautifully installed. Install Pt 2 & IC Pt 2: Man, this install was expected to go smooth... LeMuel was back! Within a couple hours of the job being worked on the IC dropped a bomb on us--our job would cost $1000 more because it didn't include leveling compound. (Reminder he said this in Pt 1, too.) He came to the $1000 number by using the one price they charge per sqft and multiplied it by the sqft needed for the job, he did not calculate labor and materials separately. He said he didn't want to stop the job so he would work with us, he dropped the price to $500 & said we would be paying for labor only, materials were free. He said if we helped him out here, he could really help us with a deal on a repair we needed upstairs. During an anxiety induced bout of insomnia that night, I looked at our original & latest order confirmation emails & sure enough, leveling compound was listed/accounted for. I called the IC the next day & he changed his story... our contract now covered materials, not labor. Empire combines labor & materials in one price, they don't separate them (Empire customer service rep + sales rep confirmed afterward but the IC also confirmed this in the way he calculated what was *owed*) so this didn't make sense. In the end he dropped the additional charge & acted like we got it for free. Conclusion: I wonder how many other Empire customers have been told a service/product on their order form/contract wasn't paid for. I spoke with a rep who reiterated what the IC said--the leveling compound wasn't paid for. When I asked for proof, she said it was in the contract that only they can see (our contract doesn't show what she saw). She promised the contract didn't pay for leveling compound but she couldn't/wouldn't show me a screenshot to prove it. She also tried to say another item was free but I very distinctly remember a high price for that item being cut down to about $4000. She said someone else would have to do all the cost breakdowns to prove it but I didn't ask for that, I wanted to see the thing she saw that indicated the service listed on our contract wasn't covered/paid for. To me it sounds like a scam. It's like *trust us, you owe this... ignore what your contract says... oh and we don't want to show you proof, just pay up*. Scam, scam, scam. I haven't been contacted about repairs but I am so skeptical of Empire that I don't want to deal with them again. read more

I wish I had taken pictures of what the floor looked like before the new floor went down. The new floor looks awesome. They were done in an hour. Thank you J Turner you were very helpful and professional and the workers were too. read more

Empire Today - Kitchen floor - Flooring Near Me - Carlstadt, New Jersey

I am unsatisfied with their flooring services. Within a year trim is peeling off, the floor broke, they removed a toilet and put on a wax ring that is too small which caused extensive damage to the floor below. Empire agent will not return my calls. read more

Wish I could give 0 stars. DO NOT USE THIS COMPANY FOR CARPET!!! They are nothing but a scam. They showed me a different quality sample than what they installed in my house. Spilled glue on my floor and ruined it. They brought the wrong about of carpet the first time they came to install. They told me they had a similar color they could finish the job with in the same room!! When I told them no, I wanted the same color, they told me they had to rip it all up and come back another day with the right amount. Carpet was worn out and removed within 2 months. Went back and forth fighting the charges for the rug till they sent my account to collections! Whatever you do, pay more elsewhere. They are the absolute worst. Very unprofessional and rude people to deal with. read more

please steer clear of this company! they installed engineered hardwood floors in my house not only did they install them wrong the hardwood was junk and ruined and popping up all over after a year! they literally are the worst flooring company out there! i have a manufacturers warranty 50 years, they will not honor it unless i use them to install the floors. I have the warranty no where does it say empire has to install the flooring, it just says a licensed installer has to which i have! why would i ever have them come back out and install anything in my house when they did a terrible job in the first place! ridiculous! read more

Horrible company!!! Do not hire them! They tell you they will be there one day and don't show up. They sent people to my house and demand payment for the entire project before they even start and then damaged my walls took longer than they were supposed to and now don't want to pay for the damages. read more

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