I hired Empire Carpet to install new carpeting in my basement. The subs they used to install my carpets stole my credit card information and used my card to send money overseas. It was a brand new credit card and the only people to have handled the card are the installer and myself. Fortunately, my credit card company coveed the charges but when I reported this to Empire, they apparently did an investigation without any input from me and decided no fraud occured and closed the ticket (without telling me). EMPIRE IS STILL USING THE SUBS and this is a warning to anyone in the Twin Cities area that Empire DOES NOT CARE they are using criminals to install their carpet. Think twice before you buy from them. read more

I had several quotes for flooring and carpet, and Empire Today stood out above the rest. Not only did they match a competitor's price by over $1,000 without any hassle, but their representative, Dmitri, was extremely thorough and knowledgeable. Every detail he provided aligned with other trusted quotes I received. The consultation was so impressive that I canceled other appointments and booked installation immediately. They delivered a fast timeline as advertised, and their professionalism was top-notch. I truly appreciated the service, and I'll be following up after the install--but from the consult alone, they went above and beyond. Highly recommend! read more

We had our flooring installed by Empire Today just over three years ago. About a year ago, we began noticing a bump in the floor extending to the wall, along with the LVP starting to rip up. After reaching out to Empire Today, an employee came to assess the situation. The technician removed more of the floor and used red tape to hold things in place, and then took more than three weeks to get back to us. We sent multiple emails during this period, yet received no response. When we finally heard back, we were told that the installers did not properly level the floor and that we would be charged over $1,200 to fix the issue. To say we are appalled by this response is an understatement. The problem was a result of an installation error on your part, and yet we are being asked to cover the cost of fixing it. This entire experience has been incredibly frustrating and disappointing. We trusted Empire Today for a quality installation, but instead, we have been left with a costly and ongoing problem that we should not be responsible for. We are absolutely disgusted by the way this matter has been handled, and we will not be recommending your services to anyone going forward. read more

Empire Today - Carpet Installation Near Me

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I had my floors installed in January 2021. This was a disaster from the beginning, The transitions were a different color, the gaps between the quarterround and the floor were awful. They stuffed crap in between the gaps to fill in spaces, then came back and caulked the ever living hell out of it, and to the floor. Then the floor boards separated. Someone came in and kicked it closed and said it's fixed. Then the floor separated again. They replaced the entire hallway flooring. They still separated, at this point it was out of warranty and I gave up. Four years later we are replacing these floors. When we pulled them up, we found that they nailed all the quarter round through the floor. It's a FLOATING floor, this is why they became unlocked. Then we found where they glued the flooring peices together and to the blue foam underlayment. There were peices shorter than 8 inches cut and put in where they did not measure correctly. This is the worst flooring job my husband has ever seen, this was done before we were married, and he is in construction. Half the stuff they did was completely wrong. I will never use or recommend Empire to anyone. Wish I could give NO Stars read more

I am extremely disappointed in Empire, specifically the original sales person I met with. He made everything sound so great and even told me that I could change my mind up until the carpet installation date. When I changed my mind and tried to cancel the order, I was told that not only did the salesman give me incorrect information, he also neglected to tell me there was a restocking fee if I canceled! I could not afford to lose $700+, so I had to find something that I could live with. Clearly, the right hand does not know what the left hand is doing at Empire, because I received two copies of every call, text, and email from them. Today, after the installation, I was shocked to discover that my carpeted floors now feel as hard as a rock, and the pad + carpet is so much thinner than my previous ones, that you can see spaces under the baseboards/floor trim in some areas. In addition, the Empire paperwork states that it will be tack less installation. So, I expected them to remove the tack boards that were under my old carpet, but they didn't, they used the same ones. I also asked the salesman to note my account that my baseboards were going to be newly painted at the time of the installation and that the installers should be careful not to scratch them, if possible. I also mentioned that to the installation crew this morning. However, there are a few big scratches in my paint in some areas. Lastly, I was surprised and not happy to see that the installers kept their shoes on the entire time they were working on my carpet (which is nearly white!) and I never allow anyone on my carpet with shoes! I kept a small sample of my original pad, my original carpet, the new pad, and the new carpet, to show Empire if they try to gaslight me. And although the previous owner of my home purchased the carpet I had removed today, it was only four years old; it was from Home Depot. I am shocked to see that the quality of the Home Depot pad is by far better than the one I received from Empire today. I cannot believe that I just spent this much money for the new carpet to feel so hard and cheap, and for the installation to look so bad around the edges. Do not purchase carpet from Empire! read more

Empire Today - Fortunately, this is in my closet and it is the worst and largest gap I have, but look at how terrible it is! - Carpet Installation Near Me

if I could give them 0 stars I would, we had empire install carpet in our entire basement four years ago after a year and a half the carpet started to roll and empire would not resolve the issue. We have a professional local coming our carpet and he told us the carpet we have is low quality even though we paid empire for top quality, carpet, and pad very disappointed in and I tell everybody not to use them! We paid empire $7200 four years ago and the local carpet company said this job is only about a $4000 job. The took advantage and over. read more

Update. Empire did an unacceptable job. Some defects noticed immediately and some defects appeared later. When I brought up immediately apparent issues to DAVE (calls himself a manager), he became loud and abusive. I have revisited issues as they appear and I have been ignored. Today I received a call from a company named Powell and Sons in response to leaving information that I left on their website regarding a floor tile project. It seems that this is a bogus new name for Empire or Empire is officially hiding within this company. read more

Having new flooring installed during a pandemic can seem daunting, but everyone I had contact with from Empire wore masks (as did I) which was comforting. I needed two rooms done, dining room and family room, and I had decided to put hardwood floors in my dining room. I put installation off for a week as it happens in two parts: boxes of wood would be dropped off on Monday to acclimate to the temperature and humidity in my home and installed on Thursday. I was told the carpet would be ripped up that day, giving me time to seal the subflooring with Kilz (naughty doggies). At the sales visit I also selected carpet for my family room, though I changed my mind. More on that later. The crew arrived on Monday July 13, 2020, to drop off the hardwood for acclimation. They were surprised they were supposed to rip up my dining room carpet that day, but one of the installers said no problem, he´d come back later that afternoon and take care of it, which I greatly appreciated. By the way, painting your floor with Kilz will not stop dogs from continuing to wee in their favorite spots, SMH. They returned on Friday to install the hardwood in my dining room, a several hours long, VERY loud process. As they prepared to add the finishing quarter rounds and T rounds where my new hardwood abutted my existing ceramic tile, the installer realized they were all defective. He had to call to have a new shipment delivered and assured me they could finish the next day. However, the next day was Saturday and the trucks only deliver on Tuesdays, so..... I was in touch with my salesman, David Larson, throughout the process and he had the Regional Manager call me to talk about these delays. He did call that afternoon and assured me he would get back to me later in the week to see what they could do to make me happy. That never happened. Tuesday morning they arrived and completed the job, cleaned up, and I was finally, after ten days of my dining room furniture stuffed in my hallway and kitchen, able to move the furniture in. Here I´ll take a moment to note that Empire´s hardwood floors are prefinished and kiln dried so there´s no sanding, staining, varnishing needed. While a floor finished the long was is a silkier smooth floor, you get to avoid having that going on in your house for three weeks. After seeing my gorgeous dining room I had second thoughts about the carpet I ordered for my family room, so I changed my order to hardwood and paid the difference and I am so glad I did. I love the floors, but the second installation team was not as good. I had to ask them to return to their trucks and get their masks before I let them in, they left chunks and scraps of wood all throughout my front garden (both teams cut the wood on my front sidewalk to keep the sawdust out of my house), they forgot to order T rounds and had to go to Home Depot to buy some, then after they left I realized they had not filled in any of the nail holes with putty. I had to buy a jar and fill them myself. This team gets two stars, so it affected my overall rating. Pictures below. Bottom line, the product is excellent, the installation had multiple hiccups, but I am thrilled with my floors and since my dogs can still be naughty, cleanup is a snap! read more

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Salesperson was a snake. Claimed I was getting a fantastic deal because "she liked me". Current offer is 40%, she have me 15% off, Current offer is 0% for 24 months financing, said I could not get that because she was giving me such a great deal. Only got 12 months at 0%. Gave me choice of 5 LVP 5!!!!! I was in a bind for another reason so had to get it new floors quick. They were supposed to remove hardwoods, instead laid it over hardwoods, but charged me to remove that hardwoods (over $1,000, do not know exact number, because I never received itemized bill, despite asking, for a it. When I asked for the refund she said "they" would not give me a refund because I got such a "good deal". Then she tacked on some extra insurance bullshit at $780 without asking. The installers broke my 2 year old dining room table, never told us and even attempted to glue it back WITHOUT TELLING US. The table is trashed!!!!! Now, 6 days later, the FLOOR IS POPPING UP ALL OVER. DO NO EV ER USE THIS COMPANY. read more

Empire Today - Gorgeouse $2,000 table no longer closes, actually cant even really open it either - Carpet Installation Near Me

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We had Empire Today install our viny flooring on main level and we were happy with the work. Two years later we had Empire Today install carpeting on our lower level. We noticed that the carpet going down the hallway is a slightly different shade and therefore the seam is quite noticeable. Also, 2 of our ceiling tiles were somehow damaged. I talked to customer service and sent photos. It has been more than 3 weeks and have not been resolved. No one has contacted us about how we move forward. I would not recommend this company due to installation and customer service. read more

Empire Today - Carpet Installation Near Me

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Looking at the overall rating here and some of the negative comments folks have posted, I have to wonder if we are talking about the same company. My experience with Empire Today was very positive. I reached out to a number of companies and went with Empire Today because they had a short wait time, a good selection of products, and the price was within the budget I set based on my research. The salesperson they sent out, Bill was great. He was knowledgeable about their products and the process, gave me a heads up about the need to change products after the installation team inspects the floor, and was extremely responsive throughout. We did have to go with a different product after the floor was inspected, but once that was sorted, everything went smoothly and we were very happy with the result. The only thing I would have like to have seen done differently is that it would have been nice if the measurements to ensure that the floor was level enough for certain products could have been done during the sales visit. But compared to my past experiences of putting down flooring myself, or buying the material myself and having a handyman do it, this was so much quicker and easier. And compared to other flooring companies and other home improvement companies I've worked with the communication was far better than I expected. read more

My complaint is 95% related to the installation and 5% Empire. The bathroom floor installation was to be on a Saturday. I received a call from Empire early Saturday morning advising the installer was finishing a job and we would be next. Not hearing again, I called Empire around 2pm and was told he'd be here in approximately an hour/hour and a half. The installer arrived approximately 3:45pm. He appeared very rushed, as was his assistant who arrived approximately 4pm. They cut the planks, etc. in the garage. They were rushed to be sure. At 5pm they said they had to leave for the day. The flooring was laid but not the baseboards or.the necessary caulking around the tub. He asked if he could leave his tools and come back Sunday morning 7am. I said okay. He left without cleaning up anything, including the hallway where they did prep work. He returned Sunday at 7:30am, "finished" in around 45 minutes and left. We shouldn't have let him leave before inspecting the floor better than we did. The baseboards were loosely attached, with gaps. Nails were protruding. The end of a 3/4 round was left bare. No tub caulking. We found a mess in the garage. The old flooring was in a heap. A box of extra floor paneling, which was extremely heavy, was left in the garage. We weren't told about any of this. My biggest complaint.....the man asked what I paid for the floor. I thought his asking totally inappropriate especially considering he had the paperwork in his hands. When I told him $700.00 he appeared upset and told me that he was only making $100.00 on this job. Proceeded to complain about it for what seemed like minutes. My first thought was I was sure Empire would not appreciate a contractor that they sent out, to put a customer in such a situation. Much less complain about Empire. I contacted Empire and told them the situation. Notes were taken and I was told I'd hear back within 2 to 3 business days. I believe I called on a Thursday. Today is Friday. 8 days after my call. No word. A lousy contractor and lousy follow-up. My review is - make your own decision whether or not to go with Empire. Martha Bulinski read more

I purchased carpet from Empire and had them install it in August. The installation left a gap between the new carpet and where it meets the other floors around it, hardwood and stone tile. Empire refused to fix it and I'll have to pay someone $250 to fix the poor installation. read more

I LOVE this company so much! This is the second time that I've had carpet installed. Wonderful customer service! Always very timely and polite. I will always buy my carpet here. Joel is an Angel! Joel came right on time. I picked out carpet in about 15 minutes. Carpet is being installed tomorrow. Yes!!! read more

I would advise anyone to never use Empire. I had them install carpet in 2018 and I have small holes throughout my whole house. Brought it to their attention many times and was told nothing then can do. Had LVP installed also and it's junk. Transition pieces they used broke off, had someone come in to repair and couldn't even do the repair without ripping up floor. I basically have junk carpet and flooring and am S read more

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Had our carpet installed a few weeks ago, and it looks great! However, their Customer Service leaves a lot to be desired! I've called everyday this week to try to get someone out here to fix a hole in our carpeting created by our dog, and have gotten nothing but crickets! The other complaint I have is the installers dropped a metal tool to use on the staircase, and it slipped and fell on our china cabinet, leaving a nice dent in it! The installers also failed to leave any remnants of leftover carpet, which only adds to the problem of getting our carpet repaired. Finally, our Sales Rep did not respond to my question as to what brand of carpeting was installed, which makes me a little suspicious. read more

We first used Empire in Jan 2024 to install LVP in the loft and laundry room. , LVT in a bathroom , and carpet in a family room and stairs. The sales rep, Dan T from the Indianapolis region did a fantastic job understanding our needs, offering a wide variety of selections and grade levels, and providing friendly customer service. After purchasing the product, it was installed within a few days and it was seamless installation. After 5 months we loved the floor quality so much that we called Dan to come back and quote for more carpet and LVP to finish our home with all new floors. So glad we called Empire as they were fair at pricing compared to other local quotes, the floors are great quality, and the installation process was super easy. Highly recommend you first get a quote or 2 from a local floor company, then have Empire come out to show you their products and compare pricing to ensure you get the best deal. With a 20 year carpet warranty and a lifetime vinyl warranty, we won't be needing floors for a long time. read more

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Well folks..Empire rose to the occasion and completed our home on Rhode Island Avenue. We just purchased it in June last year. It was full of carpet main level. We bought Mohawk vinyl plank, 938 sq. feet approximately, mocha brown with upgraded underlay, quarter round and transition strips. The floors have slight variations in color and small amount if raised grain but you cannot feel it when you walk on it. The Empire experience was great, You book on line, they confirm appointment. Minnesota does not do $99 room sales. There is some history to that you can look up why on the internet. Invoicing is easy to understand..cost of materials, labor and total. Salesman, Chris, brings a world of samples and lets you know the advantage of each. He was credible and upfront about all questions and concerns with my daughter. He measured well, knew his stuff, made suggestions and was knowledgeable. You pay 50% down at the time of contract and the rest by phone on install day. They confirmed appointment 1 week earlier, arrived about 30 minutes past but called to say on the way. Arrived with all materials They remove all your old floor product and move all furniture in and out of rooms as they work. They haul all old material away and all boxes from product install. They( two installers) completed foyer, laundry, guest bath, living room, dining room, kitchen and family room. Outstanding trim skills and cutting. They were very professional. High quality installers, equipped with miter and regular saw, attention to detail and permission with each and every step as they cut and laid. Miter details on floor around fireplace hearth impeccable; 1/4 round and cuts excellent. The salesman stopped by during install. Very impressed! They moved all appliances, reset toilet, but they do not reinstall appliance connections. Be sure you know where gas and water shut offs are in your home to disconnect gas stove, fridge water line and dryer gas, washer , etc. Be prepared if fittings have been on a while to get help and use proper tools.in your removal of gas lines. They do not install under dishwashers all the way or you will have hard time getting it back under your counter as the flooring will raise your height space. They hand-built the stair treads from flooring and trimmed them all out. Tedious and perfect results. The house was built 1985 so the floors combined with our new granite are stunning. $9800, more pricey than competitor but worth every penny. They staged in the garage and cut there. They had perfect stock of materials and we had two boxes flooring left we kept to spare. They cleaned up. They walked through at the end to inspect all areas and made a few adjustments. They were open to suggestions about finishing details on the stair areas. You will have a lot of residual dust settle for about a day after install so you may have to wait a day and clean floors again and then put back all items. It took about 2 and 1/2 days. They asked to work long hours after arrival and were allowed to. Thank you Empire for restoring our faith in floor companies. Our home is beautiful, looks 20 years younger and now feels incredible. My daughter said it was a great experience. Thank you all. read more

Empire Today - Carpet Installation Near Me

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Empire Today was going to come back today to fix their shoddy job. They were scheduled to be here no later than 10am. No show. Put off my husband's cancer surgery waiting for them. Now, they won't refund anything. We chalk it up to a 1600 lesson. My husband is 83 years old. read more

I have used Empire multiple times, and this time what a disaster! Installers could not communicate with me, as the did not speak English. Refused to show me the product they were going to install until I somehow communicated that I was not going to give them my credit card until they showed me. Took THREE times before I finally had to use my Google translate to communicate (totally unacceptable). A very small project took all day, they left doors open despite me continually closing them and my house is now full of flies. They did not move the furniture back, despite moving it out of their way, and were in a huge rush to leave. NEVER WILL I EVER USE EMPIRE AGAIN, I WILL HAVE DIRT FLOORS BEFORE I USE THEM AGAIN. THE EMPIRE REP WAS RUDE AND UNCONCERNED ABOUT THE ISSUES AND KEPT THANKING ME FOR "MY FEEDBACK'! Ridiculous. Run away as fast as you can! read more

My husband and I moved from Virginia to NC to be closer to our children. We purchased a house and decided to call Empire Today, since we had heard such great things about them. It is just my husband, myself and my elderly Aunt living in the home. We was told that we had a lifetime warranty on the floors, that cost over $11,000. We have only had them 2 years and they have started separating and the vinyl is coming off of them in 3 different places. I contacted Empire and they wanted me to pay to have someone come look at them to see if it was covered under warranty. I will not pay to have someone come and look at the floors after I paid so much to have them installed!!!! I will never deal with Empire again and will not refer them to anyone!!! read more

Since they have deleted my review on Facebook 3 times, this looks like a good start. 3 guys showed up the first time, it was so bad we had to have a different group of inexperienced guys come & try to fix the damage, I would say from 1st graders to 3rd grade work, took them two trips to even start. They put molding over the heat register, I guess we didn't need the only one in there!! The toilet wasn't even mounted back on the floor but I guess just set it there & leave cause you broke it, you're not floor installers & certainly not plumbers, $800.00 for that fix!! We have been dealing with this going on 3 months, finally got a call from Kathy (corporate) & thought maybe she would get somewhere, nope....we were given fake phone numbers / extensions, never to be heard from again!! If you use this company, have one person follow each one of them, we would like to have our item back from the garage that they stole!! Check out that caulking job, a drunk monkey could have done better!! Who puts ugly molding strip over the baseboard, they do cause there was such a big gap from the floor to the wall. They really tried filling that gap in with caulk. They keep removing my post, must pay someone good money to sit & police Facebook Maybe putty boy does it on the side cause he sure doesn't know how to putty. read more

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Extremely disappointed, they charged me before my floors were completed, they left several parts of the floor incomplete with no trim, and advised to call in for an appointment after they were already here twice, they 3rd party took off my toilet and I had to have a plumber come to repair that at $600, the empire rep was nasty, rude and I would not ever again consider this company, liem the rep for my area refused to let me talk to anyone and since she is rep for the Philadelphia market would not assist in any way. As well the 3rd party took my Broom and dust pan from my kitchen and broke the trim border. read more

Purchased carpeting from vendor and quality is very poor. Already showing wear ahead of time and buckling. Rep was flagging expectation to have it professionally cleaned every 18 months or it voids the warranty (which is business standard) that was not highlighted in any sense at time of purchase. Buyer beware as it seems they are prioritizing sales rather than customer satisfaction. Will not be using them again. read more

Our carpet is okay, however we were strongly encouraged to get the extended warranty which covers $100 rebate on carpet cleaning. We got the carpet cleaned (I went through Angi) and I submitted the receipt and it didn't say paid on it, so I got a receipt saying paid and how it was paid, still not good enough, then I submitted the paid credit card receipt, and still not good enough. The only reason I can think of is because the cleaner was an independent contractor and not a nationally recognized company. Well maybe that should be in the fine print of the care contract. So mad! read more

I used them for two properties. One with vinyl plank flooring and one with the vinyl plank and carpet I highly recommend. I had some issues with one of the properties but they were quite to fix the issues. I will use them again. read more

Bought from them per my realtor recommendation. Horrible installation. They had to rip it all up, reorder and reinstall again. flooring lasted 6 yrs and was $3,200!!! Never again! read more

This is the lowest rating I can give or I would go with a zero - horrible sales, service and pathetic installation that doesn't take safety concerns (carpet tacks protruding through) bare carpet strips and non attention to detail not to mention the non English speaking installers that cut corners and run - when you complain they want more money to fix what should have been done right the first time - stay away !! read more

Decided to cancel our carpet installation after we found the original oak flooring underneath. I've called 5 or 6 times over two weeks, tried the online chat once, and was told someone who get back to me to process our $1500.00 refund. It's been over two weeks and we can't get anyone to return my call and refund our money. Super disappointing!! read more

I'll start by saying the Sales Representative was very courteous and very professional. Listen to what I was looking for and offered suggestion. Everything went down hill after signing the contract. I signed the contract the the beginning of July 2020 and requested installation on 15 August 202, needed time to paint and complete other updates that were best done before new carpeting is installed. During the 1.5 months from contact signing and installation I get confirmation emails for installation on 15 August 2020. Confirm installation each time I was sent and email. The Monday before installation receive a confirmation email for the up coming Saturday, 15 August 2020. Wanting to try an plan the day call and ask for a 24 hour notice as to when I can expect the installers. Told some where between 8:00 AM and 6:00 PM. Very wide time frame so I ask if the day before I can get a narrower time frame, told no. Requested to speak with a manager, none available, so ask for call back. Three hours later manager finally calls me, told that the best they can do is the 8:00 AM - 6 PM time frame. Very cocky manager told me that is how they been doing business for 50 years and they are not going to change. Day of install, 15 August 2020, get a automated call from Empire at 8:15 AM saying the installers would be at me house with in the next 2 hours. At 9:30 AM received a call from the installer that they didn't have the proper padding for the carpet I order in stock at the shop so they were going to Home Depot and Menards to try and find the proper padding. Requested the installers have the manager call me so I can discuss with the manager why the proper padding wasn't available when Empire had known for 1.5 months that it would be needed for the install on 15 August 2020. Installers show up at my house at approximately 10:30 AM, have an upgraded padding in the van, thinking OK, getting an upgrade. Look at the amount of carpeting they have with them, tell the installers that I didn't think there was enough carpeting to complete the job. Installers tell me there is. I say OK, go to work. Installers remove old carpeting and padding, start to layout new carpeting. At approximately 1:30 PM one of the installers comes tells me they are short on carpeting for 1 room in the lower level, ask if they should continue with the installation of the other areas, I said yes, after all he house is unusable until at least the upper level is complete. Installers, continue to layout the new carpeting that they have. At 4:30 PM, I'm told they will not be able to complete the installation because one is not feeling well and they would be back on Monday 17 August 2020 with the additional carpeting and complete the job. Nothing was completed, can not use the house. Call customer service to complain, requested to speak to a manager, no manager available until Monday. SO now I have to take vacation day on 17 August 2020 so I can be home for the installers to complete the job. 17 August 2020, I get a call from Empire at approximately 7:45 AM that installers will not be out until 18 August 2020 because the additional carpet needed won't be in until later today. Now I need to take another day of work so I can meet the installers and let them in. Again ask for a manager to call me to discuss this poor performance and lack of customer service. So as of today 17 August 2020 at approximately 10:00 AM, I still haven't heard from a manager from my request(s) on Saturday 15 August 2020 nor has a manager call for my request earlier today. VERY, VERY bad performance and customer service. DId not live up to contract, managers will not call and talk about the poor service. Would NOT recommend using Empire Today type of service. Would really give no stars but yelp won't let me post without at least 1 star. UPDATE: Received phone call from Brain Pawlenty, Marketing Manager from Eagan MN franchise, at approximately 10:45. Mr. Pawlenty told me he would arrange for installers to at least get the installation completed today (17 August 2020) and he would call me back with a time. As of 2:20 PM have not heard from Mr. Pawlenty. Empire Today does not care about customers or customer services and managers seem to just ignore the promises they make. read more

Worst install job I've had with any contractor at any company at any house I've ever had. Nails, debris, damage everywhere. Stay away from these guys. read more

I had vinyl flooring and carpet installed in my lower level. I would rate the installers for each at a 4 for the quality, timeliness and professionalism. I was supposed to get a large piece of the vinyl floor for a future installation. What was left was scraps. I don't fault the installers. The reason for my low rating is Empire's customer service and issue resolution. Wait times to their toll free number exceeded 75 minutes. On line chat was non existent other than a robot. I did get the phone number of a manager and his mailbox was full. No resolution yet. Might have to find a matching tile elsewhere. If you use Empire today, I hope you get what you've paid for the first time read more

Thankfully we didn't have the same dismal experience as others have had with Empire. Made an online appointment which was quick and easy. Our sales guy came out and was very nice and was prepared. He asked exactly what we wanted and didn't pressure us in the least. In fact we enjoyed talking with him. We waited a few days to order and then made a decision with the carpet. Installation and turn around was fast. We ordered on Tuesday and they had an opening on Wed, but we opted for Friday instead. Installers ended up being a little early which was nice. They helped us move the heavy stuff and were friendly and hard working. These guys work their asses off. The whole installation took about 5 hours. The seams we thought they're would see are not visible at all. The carpet looks great. Wasn't sure with the reviews, but our experience was great. Start to finish. read more

I was skeptical with using a big name Company, but Empire was able to have our carpet installed the next day after I spoke with them initially, and they were hands down the least expensive. They did a great job installing the carpet and were in and out. A week later, my dear daughter knocked over an unopened jar of paint that was on her dresser (we were prepping to move) She then tried (unsuccessfully) to clean it. Someone had suggested I call Empire to see if there was any type of a warranty. I figured I would check, and while it wasn't covered under their warranty (which was completely understandable since this was in no way Empire's fault), they were very sympathetic to the situation. The local sales team in MN (Bryan & Evan), were very helpful (& patient) in helping resolve my issue. I appreciate their help very much! read more

Empire Today - The "before" - Carpet Installation Near Me

They are so confusing and they use all kinds of different departments to install, sales rep, customer service, all say different things. Horrible communication. How are they still in business? read more

The worst company ever installers told me They were learning as they go they did a horrible install on both carpet and flooring and was never right no matter what they did finally gave up!!!!Do not waste your money go elsewhere!!!! Would be minus stars if I could read more

DO NOT use Empire! We were told it was a one day job. Took 5 days! The installers never showed up before 11:00 am. I called the office and was told that they can show up anytime prior to 6:00 pm. The customer service was the worst experience ever! When the installation was complete we had 6 holes in our sheet rock where then used a pry bar to take off our trim boards. We called and make a complaint. They said they would pay the repairs. We had it repaired paid it out of our pocket. They agreed to credit our bill. It was has been 3 months and still no credit. DO NOT USE THIS COMPANY!! We tried to save a buck and it ended up being a nightmare! read more

The sales process was really nice and professional. Shawn Ritter was super helpful and didn't rush us at all. Explained everything well and the installers Eliton and crew did a very nice and fast job of installing. read more

Our carpet installation was terrible. The lines of the carpet are going a different direction than what was discussed and agreed with salesman. Plus no transitions installed but discussed with installers to install. Cut at a corner of carpet not fixed or glued down. Worse is the carpet on the stairs installers left a 1/4" gap on both sides. Called customer service and they have scheduled a different installer to hopefully fix all the issues. read more

RUN AWAY NOW! I've been waiting to write a review as I was hoping they would outlive their horrible reputation here on YELP but sadly they have not. On 3/2/17 we purchased carpet for our basement (50.67 yards). We are in the process of redoing several things in our new home and were ready to install a built-in unit in our basement but wanted to get carpet in before doing so. Our sales consultant Matt, seemed knowledgeable and willing to provide great service so we signed on the dotted line and scheduled the install. My husband and I walked through the basement with him and with it being one large room we requested there be no seams. Matt Jones (the sales guy) said this would be no problem. On 3/6/17 the installers showed up and laid down the "upgraded pad" and "high-end" carpet we paid for. Upon completion, my husband pointed out to the installers that not only was there a seam but it was huge and running right through the middle of the room and it was very obvious. They told him, he had to take it up with the sales team. When I arrived home I noticed that the carpet strip used to secure the pad and carpet to the floor was not properly placed and secured as the metal prongs were poking through the carpet around every doorway. My husband called Matt to state we were unhappy with the installation, but we did not receive a return call. Later that week we had the large built-in installed in the basement and started looking for a sectional. Fast forward 3 weeks... (around March 30th) I started to notice the carpet, although new, was coming up from the corners and near the doorways with pieces or fibers creating a mess. The area is very low traffic as we presently have no other furniture down here and are using it for storage until we find a sectional we like. We have a contractor working on the master bathroom upstairs so I asked him to look at it for us and provide his opinion. He explained that not only were we sold a very cheap carpet and pad, but that it was defective and already delaminating. He told us to immediately call Empire and open a complaint. Obviously upset, my husband began calling the sales rep Matt Jones, who would reply to us initially only to refer us to a quality manager locally who would never call us back. We have strings of unanswered emails and phone calls all documented. We immediately called Synchronicity bank to file a complaint and state we would not pay for the defective product and they placed a hold on our account. We are so thankful we chose to finance the majority of our purchase as we are only out $400 cash presently. After weeks of phone calls, they agreed to come out for an inspection. The inspection took place on 4/14/17 and the tech said he thought the carpet looked defective, however, it wasn't until 4/25/17 when we received the inspection results. Empire has offered to replace our carpet, which they did a poor job of installing the first time, at no charge, but we are extremely concerned about the quality. They also told us they would not pay to have our built-in uninstalled and reinstalled. The built-in is on legs and the flooring is visible underneath so it would look very poor to simply install only up to the built-in itself. We've told them they can refund us all of our money and come take the carpet which they are also refusing to do. We are now into the third week of May and their team of lazy managers seem to be trying to avoid helping us. We schedule a call and they miss it, only to call us back 2 hours later when we are not available. It is clear they have been avoiding the situation hoping we go away. Today finally they email their corporate team completely missing every fault their team has made since the sale. At this point, all we want is our money back! I would do anything to go back in time and NEVER work with them. I'm really disappointed that I have to use social media to try and get an appropriate customer service response. We have formally filed a complaint with the Better Business Bureau and will take legal action if they do not refund our purchase for defective materials and poor installation. read more

Empire Today - This is what their highest tier of carpet looks like after 3 weeks in a low traffic area. - Carpet Installation Near Me