We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can wholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company! read more

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house on the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend. read more

I am hesitant to give a complete four star only because of several issues that arose with the 'first' carpet we had installed. The seam was placed incorrectly in our master bedroom( not the installers fault); the carpet could not be vacuumed with a Dyson and we came to find that out after the fact that would void our warranty; installers were late and never called and hence did not finish the job. On the other hand, I am truly impressed with the Beautiful Guarantee that assured we would not have a hassle replacing what was already installed. I would not hesitate to recommend Carpet One Bloomington but I think it is very important to ask the right questions of the type of carpet you pick vs just color and feel. Matt was easy to work with and our second install team (Juan, etc) couldn't have been more professional. read more

I had just moved to Woodberry from Phoenix and we needed to put new carpeting in the home we just purchased. We looked at a few competitors and I came across Carpet One and thought we would give them a shot. I'm glad that I did! Eric took fantastic care of my wife and I as we went through the long process of finding the right carpet color and quality (even driving out samples for us to look at and mailing us a number of different colors for us to compare). Not only did they help us find exactly what we needed but the installers were quick, professional and very kind. I know it was just carpet but I am blown away by the customer service and won't recommend another carpet installer unless it's Carpet One! I'm a satisfied customer and will be coming back! read more

This company can assist with fast turn around installs. We're selling our home and needed one room carpeted in just a couple of days. They came out right away and did great work. read more

We needed fo replaced the carpet in our townhouse under a tight deadline. The initial estimate was provided by Matt (store manager) in minutes over Yelp. Josh came out promptly to measure the place. The final proposal was consistent with the initial estimate. A team of three installers finished the project in one day (as promised) and hauled away the old carpets. The new carpet looks really nice. They checked in with me after the installation to make sure everything is ok. The communication had been great throughout the project. I will definitely use this company again. read more

I couldn't believe the prices and the customer care we received from this business. After venturing to the big box stores and the nickel and diming up charges we were quoted, I went home and checked out Yelp. The one review was all it took to get me in the door. We went in and was greeted by Jennifer H., a designer who knows her carpet. Prices were unbelievable and no up charges to do stairs, move furniture and a slight price difference to upgrade the pad. We were offered and mailed numerous color samples in just a few days. The installers came on time, worked quickly, very polite. This process was just too smooth as it should be. We will be back! read more

They were knowledgeable, professional, and quick! I highly recommend. After all the flooding this winter, it was impossible to find anyone that could install carpet for us in a timely matter, that is until we went to Bloomington Carpet One. They were super efficient and got out to us right away and installed the week after! The carpet looks great and we are very happy. read more

Wonderful experience from sales to installation. We especially were grateful for the installers who were at our house for 10+ hours ensuring all was done perfectly. And our carpet is cushy and pretty. Feels like a new house! read more

Completely inflexible installation. We were never asked if we needed help moving, and when it came to light that we flat out did not have room in our home to move everything out of a (very large) room we were having re-done, we were basically told "well that sucks" by the installation manager. We had been completely willing to swallow the cost of having the installers shift the furniture (a point even included on our installation prep guide!) However, when they arrived, the installers flat out told me they "didn't have time" to help me shift furniture around in our basement - again, no place else in the house for it. None of this was communicated to us at any point prior to the installers showing up. (Sidebar, nobody called me to let me know what time they would be showing up). The prices were pretty good, and they were willing to go over our vinyl tiling, so I appreciate that. But, flat-out, we don't have the size of a house where we can compress 2/3 of it into the remaining 1/3rd, and nobody communicated to us that this would be an issue. There was no "Ok, we will charge for this but we can take care of it," not, "We're sorry there was a break in the communication chain, what can we do to make it right?" Just "Looks like there were some assumptions you made." (Direct quote by the installation manager). If you have an easy job, Carpetone is probably fine. They'll be in and out in half an hour. If you have anything challenging that might require communication or coordination, look elsewhere. Places like Home Depot advertise free installation, and places like EmpireOne advertise free moving of furniture. If you need any help at all, consider them instead. Edit 1: Communicated with the store manager, Matt, and was told the group would be addressed to ensure better lines of communication in the future, and to ensure that installation part 2 would go more smoothly. I will update my rating and review again pending tomorrow's results. Edit 2: Only one of the two installers showed up - the other called me directly and asked me to basically be ok with stretching out my schedule again, rather than calling his boss. When I called his boss, I was eventually told that nobody else was available to come today, so I get to not live in my house and stay home from work for yet another day. Installation manager's response again was "we're sorry, and this is definitely a difficult situation but it happens sometimes." Yeah, and when it happens sometimes your customers have to miss work and inconvenience others for a place to stay. read more

We had an outstanding experience with Carpet One Bloomington. We evaluated several companies to re-carpet our home. They had the best service of all of them, right from the initial contact. They were also competitively priced. The installation was extremely well done and the installers were professional, courteous, and fast! It took less time than originally quoted Overall we were extremely pleased and felt we had gotten an outstanding value. I highly recommend. read more

This company ordered transition pieces for us in August. The "supply chain" issues delayed delivery. Once we received the items, they were not what we agreed to order. We had a disagreement about returns, but eventually, the store agreed to the return. Now, they have our money and the item, they have never refunded my credit card and I am fighting that. They were rude to deal with and have lied to us. Stick with the box stores where a receipt means something! read more

Our sales person Scott was not very helpful and we felt he treated us like we were not worth his time. He also did not tell us about the warranty being voided out if we didn't the carpeting cleaned once a year. Now we have no warranty I suppose. read more

Had a great experience working with Matt and the rest of the team. I needed a carpet cut down to fit a new space, and he worked with me to coordinate that even given a tricky schedule. In the end, the carpet was delivered at the perfect length, right on time, and the cost was actually less than originally quoted. Everyone we worked with was extremely friendly and responsive, to boot. Would highly recommend. read more

I went to Bloomington Carpet One because of the good reviews on Yelp. Unfortunately, I had a poor experience. The store itself is nicely arranged, the staff was knowledgeable, and the store has a lot of offerings in the higher end carpets I was interested in. They measured my home for carpets, and I asked for samples of a couple of carpets. From that point on, it became an ordeal. When the samples didn't arrive, I called.to try to find out what was happening. My calls were not returned, so I would have to call again. Several times I was told that they would check on things and get back to me, but they didn't. As this process dragged on for week after week, I finally went to Home Depot. By comparison, Home Depot was quick and efficient. This is the first negative review I have ever posted about a business. People are human, and I don't get upset by glitches and errors. Perhaps the staff at Carpet One Bloomington are simply too busy and overworked and doing the best they can. Update: In response to my review, Matt invited me to call him. He listened politely to my concerns and assured me that my experience was an anomaly and that he saw this as a good training opportunity. read more

We had a great experience with Bloomington Carpet One and their installers as well. I had checked many different places and Carpet one had the best selection and provided a very good service. Ciara helped me to pick up the right shade and material for our floor and was very helpful through all the process. I even got help for carrying my samples to my car! The installers did a wonderful job and our floor looks amazing! Thank You read more

After little success with a local carpet store we had worked with in the past, we turned to yelp for and read about Bloomington Carpet One. The problem I had with my former carpet store was that they really didn't seem to have the time to talk to me about their product and balked at the idea of coming out to my house to measure. We were replacing all of the carpet in our house and they couldn't be bothered. I met Lyn when I entered the store. He offered assistance right away and heard me when I said I wanted a decent carpet and pad without breaking the bank. He offered to meet me at my house to do a measure and give me a quote. And he was able to help me figure out how we were going to move everything for the install - we split it into two days. The carpet came in when promised, and they were able to install as soon as we were ready. The installers were very professional and did an awesome job. We love our new carpet, got a fair deal and would definitely recommend Lyn at Bloomington Carpet One to anyone. read more

We had a great experience. Josh came to our home, found a us good match and measured all in one evening. The carpet installers were SO nice, prompt and cleaned up very well. I am a fan! read more

In the end the carpet looks nice and for that I will give them three stars. The process leading up to the install, including when they didn't show up on the scheduled date, was very frustrating. read more

Call to schedule a measurement for 4 rooms over a week and a half ago, never received a callback. Spoke with Ciara she seemed nice and said someone call me to come out and schedule a measurement. All the 5 stars reviews I was expecting better. read more

If I could give this a rating below 1 star, I would. Multiple cancellations by the installers without notice. Multiple attempts by the company to fix our problems and still not fixed to our satisfaction. the staff is rude and unpleasant. Do not have any courtesy to apologize. Stay away from this business. Please spread the word. read more

Found this carpet company through Yelp. Great customer service and quality work. Install was quick and painless. Recommend working with Eric. Thanks for making the Reno process easier. read more

I chose Carpet One because of the great reviews on Yelp! and they didn't let me down. I needed a runner for my stairs and Shelly was super helpful at picking out an affordable carpet. They were also very helpful at fitting everything into my schedule, on a rather tight timeline. There were a couple little glitches on installation day, but they resolved them quickly, happily, and to my satisfaction. I will definitely be using them for future carpeting jobs and highly recommend them as friendly and affordable with good quality and lots of choices. read more

Bloomington Carpet One needs 6 STARS!!! I have never been disappointed. I wear a lot of different hats in life (old expression), so I come as a consumer with a lot of different perspectives and needs when ordering my new carpet, or asking them to repair my exisitng carpet. I order as a busy mom, as a smart consumer and as property manager and homeowner. They cover it all with the customer service and pricing. Let's talk about the installers...I'm in my 50's, and I remember the installers my parents had growing up (nothing to brag about) however BCO installers are almost like artists with what they do with seams, and repairs and butting up to tile, etc....and so polite I might add. And a big thank you to Matt who get's all organized on the customer service end or it. Keep up the good work!!! read more

Despite the delay, the carpet looks and feels amazing! Thanks, Shelly for helping me pick a great color.