Total scam. $330 for mice traps. In and out in ten minutes. Didn't work. Won't reposnd.

THIEVES STAY AWAY This is the worst service I have ever received from any professional company. I ordered this service for my parents They showed up 6 hours late to a Sept 1 appointment. The guy was in and out in 10 minutes. He didnt let my mom show him where to spray. Took $200 and left I tried calling, no answer. Noone will return calls The problem still persists STAY AWAY This company also goes by Quality Affordable Pest Control BEWARE OF BOTH COMPANIES! They are both one in the same! read more

The company originally quoted me for $350.00 to install one one-direction trap door. Once they got to my home, they up-sold me two doors instead for $700.00. Despite paying twice as much as I originally planned, I was quite happy about their service. Four months later, squirrels went back into my attic and I tried to ask them to honour their warranty. The company does not respond to my phone messages and hang up on me. I do not think I will to work with this company again. read more

if I could give negative stars I would. DO NOT DEAl WITH THIS COMPANY!!! They go by two names to confuse the consumer. The owner Rocco is very rude and does not stand behind his work. Their methods were ineffective and when you call to let him know that you need him to come back he simply hangs up on you. Basically you are paying for nothing but frustration. read more

GRIFTERS! What they promise and what they do are two different things. $300 for a rat trap that took .5 secs to place in my garage and then reneged on the promise of "blocking entry points". If you look on their website it specifically says they will do that. Avoid!! read more

DO NOT USE THEM. THEY DO NOT HONOUR WARRANTY. Read homestars for other bad reviews..Empire Wildlife Removal also advertises as Quality Affordable Pest Control. Makes you wonder why they need 2 separate names??? I had a problem with wasps. The guy sprayed the first time. Within the 6 month period, i had the same issue. After 2 days of calling, the "boss" calls me back and hangs up on me as he counts the date of first service to the current date as he realizes it is 5 months and within the warranty. then he texts me telling me it is a diff type of wasps even though it is at the same location he treated and asks me to pay him more for the extra service. Very unprofessional and very disappointing. read more

Just as many other reviews on here we had a one way door installed by Rocco. The squirrels went away and a few months later they got back in. He never came back to remove the door and seal the space. When we called him to have him come back he wouldn't come back and then wouldn't return our calls as b d even hung up on us. He did know who we were as he told us about our house etc. If you look through all the reviews you'll see any bad reviews he says they aren't in the system. However we have a receipt from him and believe he lies and cannot be trusted. Please don't use this company and get ripped off as we and others have. read more

This business also goes by "quality affordable pest control". The only honest guy that seems to be associated with this company is Andre. The owner, Rocky, is unprofessional and doesn't stand by his warranty! We used him last spring for a wasp problem. Andre came by and sprayed, but after one month there were still wasps and it seemed as if nests were forming. We called to have the exterior of the house sprayed again, and a woman sent back Andre. He sprayed the specific areas where wasps were trying to create nests. This year we tried them again, Rocky came by to spray the exterior but didn't focus on the areas we asked him to (I was watching from inside). He sprayed quickly and then left. He made a statement that he doesn't believe in Covid which made me very uncomfortable when he asked to wash his hands. I didn't let him in but offered him paper towels. Anyway, after one month we noticed wasps again, many of them!! We called Rocky and he said that wasps don't form nests in the spring!! He even said that he doesn't believe us and abruptly hung up the phone! Any positive reviews on his website must be fake as the reviews for Empire Wildlife Removal sound much more genuine and accurate. Everything about this person and his company sounds phony. Though my 300 dollars have gone to waste I know better now and will not call them.....and hope to prevent others from falling into his trap. People work hard for their money......they don't need to waste it on this liar. As an aside, we had a neighbour spray take out two nests and spray the areas with Raid. The situation is so much better!!!! read more

DO NOT USE THIS COMPANY!! I called them to remove birds and cover a hold in a vent in my soffit. He was here 20 mins, placed a very flimsy piece of mesh over the hole and that was it. When I asked how he fastened the mesh, he said he screwed it into the house-I was concerned if he screwed the mesh into the vent, as the vent deteriorated, the mesh would come off and the birds would return. Well, only 2 weeks later, the mesh is hanging there almost completely fallen off. When I called, they said they could not come out until "after the virus is over". Multiple calls and emails led to no assistance at all. I have reported them to BBB, and Small Claims court is next. See their website and the contacts feature-no names, no address, nothing-that tells you all you need to know. I wish I could attach a pic to this review-when you saw the horrible job they did for $330.00, you would be amazed. I think they should be ashamed in the "quality" of work they provide. read more

BEWARE OF BEING SCAMMED. If you dont trust my review dig a little deeper into their past websites and reviews. My husband hired this company in December 2018 and January 2019. This is my experience with this company. A raccoon broke into my attic and I contacted Empire Wildlife Removal for a professional removal and repair service. Rocco (the person working from Empire) came to put a one way door and told us that he would repair the soffits and put a mesh to prevent the raccoons from coming back. This charge was $750 due to all the damage with the soffit and was paid through credit card. The raccoon came back again in another part of the roof so we paid Rocco another $350 for this removal and repair. Now, 2 months later, the raccoon has broken in through the first hole again which should have been guaranteed. I tried to contact Rocco to have him come and fix the roof again(over voicemail a handful of times since there was no answer)and when he finally answered the phone from other phone numbers that were not mine, he repeatedly hung up on me. My husband called from another number and finally spoke to him, he said he did not fix that side of the roof. However, he sent us pictures in January when first coming to do the job. The pictures were of the hole and where he fixed it, which is the same location. We sent him that picture and the picture with the new damage. We then noticed that the hole he told us was fixed, was actually not fixed. He did not fix any of the soffits, he onlyput mesh. The part of the mesh he added to cover up the one way door for the racoon to leave from was not secure and was just wrapped around like a piece of foil on a container. I used the online chat on the website and the person told me Rocco did not work there, even though there was a video on the homepage of Rocco with his name on his t-shirt and him introducing himself in the video as Rocco. The person on the chat said, "Do you mean Rocky". They also told me that this was not their fault and that they do not fix soffits, although Rocco charged us to fix them. Mesh wiring only in a 2 by 2 space does not cost $750. We now had to contact another company to take care of this raccoon problem again when it could have already been dealt with in January and cost us a lot less than we paid. We have given Rocco $1100 to put up mesh that was not securely installed. I put a complain through the better business bureau and Empire is responding pretending they did not work with me when I have I reciept, correspondence and camera footage. DO NOT HIRE THIS COMPANY. read more