I used to rave about Rebound but since they have lost some of their therapists I am a bit…read moreconcerned. When I had Justina Jaminet, PT, DPT I was absolutely raving about Rebound and getting the help I needed. The front desk staff always had a smile and were super helpful. Past the front desk, I had a good relationship with many of the PTs - but with the departure of some of the more seasoned PTs I noted a change in care. I have a chronic and acute series of conditions but my therapist was ready to move me out of treatment after about 6 weeks. His demeaner was kind of like a game show host. He didn't seem committed to my care but was on to his next patient, especially if it was a pretty woman. I noted that he generally started a few minutes later each session and was ending a bit earlier thus my hour session went to 50 minutes and then 45 right before he said I was being graduated. I reminded him that we had not completed any of the desired outcomes, accomplished any long lasting impacts, and when I learned from the VA that this therapist had not turned in any records, status updates or goals I was shocked as these are a therapist's bread and butter. I wrote to one of the co-owners to express my concerns and was basically told we can talk when I get another consult. This is cause for my concern. Look I like the people there but if I can't get the help I need and people seem like they are seeing me as a cash resource and not a patient I have to go elsewhere. I am hoping that with some PT personnel changes and some improvement in the medical record keeping that Rebound will regain their pre-eminent role in the local area.

5 stars all of the way ! I couldn't be happier with my therapist . Her name is Erica Vance and she…read morewas very knowledgeable and professional . She made me feel comfort and positive . I couldn't ask for more . Rebound has two locations and this one is on the south side of town next to Lowes .

They are extremely accommodating. I showed up with referral paperwork and expressed how much pain I…read morewas in. Luckily they had just one open slot and as soon as I finished my new patient forms I was seen. Usually this never happens so I'm lucky to have gotten in the same day to be evaluated. Jeff was very helpful and gentle. He asked all the right questions, because I could not explain the pain I was having on my own. I was given information and exercises to do at home to help myself recover. I'm very pleased with my first visit and am looking forward to a pain free future. I think I'll get that here.

I started here last week, this was my first time doing physical therapy and it really helped bring…read moresome relief to the pain I'd been experiencing. My physical therapist Erin listened to my concerns and was able to further explain some of the issues I have been dealing with. She manipulated a few spots and recommended some exercises to help address the others. This is also one of the few offices that says to show up 15 min early, you actually need to do it. Because there is so much paperwork. I look forward to future visits.

Their billing practices are woefully inadequate. They cannot figure out how to provide the basic…read moreminimum amount of information to receive reimbursement for an HSA or FSA account. They never provide a description of services offered and maintain you have to wait for the bills to clear your insurance first. It's maddening and time consuming for patients as it requires follow up and sometimes significant delays for reimbursement. It is beyond me that an invoice can't or doesn't allow the opportunity to include a description of services rendered. For example, was it a PT appointment, a purchase for stretchy bands, massage, etc. Ugh! The providers are skilled but the Admin side with Rev Cycle needs serious attention.

VERY VERY disappointing neighborhood business. Would NOT recommend. Booked 5 weeks post-surgical…read morep/t. Ride canceled one day (I couldn't drive due to surgery) and I scrambled to re/book. Was told $50 cancellation fee. I wasn't booking a hair or mail appt. I would have walked if I could. I canceled all my appointments and looking for a new P/T. All they care about is money.

I called this place because I had a referral from a neurologist and they had a two week wait, then…read morecalled again and said they were still booked up for two weeks. After waiting again they refused me service since I missed one appointment which I told them I needed 3pm or later appointments with my schedule. And all they had was 1 pm. Such horrible customer service and a horrible business since they left me waiting a month then refusing service. I've never been treated like this by anyone and I would not recommend to ever go to this location. Horrible!!!!!!!! Wish I could give no stars.

I can't say enough good about the staff and care given at Rebound!…read moreEvery single staff member I interacted with was very kind and helpful. They take the time to get to know you and your life situation to help you in your healing process. They became cheerleaders for me when I had good news in my personal life outside of PT as well. You know they are good people when they ASK you to bring your 3yr old son in to PT so they can meet and play with him. So grateful for the staff at Rebound for helping me gain some of my life back from debilitating foot pain and a knee injury. Going to miss seeing them every week.

I cannot give enough stars for United PT!! Seriously AWESOME!…read more From the superb customer service from the front desk to the professionalism of their therapists. I went today for my initial consultation and was so pleased! This is not the first PT I have had to have but this will be the last and only place I go from now on!! Aggressively helping me heal without causing damage or pain, making me feel comfortable being there and encouraging me to get better, all with great bedside manner and a caring touch! Thank you UPT!!!

Dennis at United Physical Therapy is an excellent Physical Therapist. He takes the pain away. He is…read morealways on time and very thorough and thoughtful. The facility is great too.

In this last year my husband and I have had a hip replacement and a full knee replacement. Both of…read moreour experiences were positive. We were treated with respect, compassion and our concerns were addressed in a way that helped ease our apprehension. I believe the attention we received aided in our recovery. My hip is like new. I've experienced no complications and have no complaints. At the end of January my husband will have finished PT. The way he walks is dramatically different. We want to acknowledge Dr Prevost and his assistant, Andrew Lamm for their professionalism, kindness and abilities. We would highly recommend them as caretakers in demanding surgery and recovery. David and Sandra H.

AK F&O was recommended by another doctor and friend and we were extremely pleased with the…read moreinformative care received! We weren't able to get in to see the surgeon for a consult as quickly as we would have liked, but seeing his PA Jennifer was absolutely the next best thing! Intake was prompt, on sight x-rays and fully informed on what is most likely to come over the next several months! So far so good!

It took some time to find the right place for physical therapy, but this place is a game changer! I…read moredrove 1 hour into Anchorage every time I had an appointment to come see Joy because it was worth it. We worked on so much more than just TMJ to really bring balance and restoration to the whole body. Joy, was an integral part of the team I worked with for a year to bring me to a better place after a dental injury. The techniques I have been given have even helped me breathe better and she got me into the right shoes my body needed. Who would have ever known?! Thank you , Joy!

I was a patient at The Physical Therapy place in November and December of last year when I was…read morereferred by my general practitioner for short term physical therapy on what was tentatively diagnosed as a torn meniscus. The Physical Therapy Place came highly recommended and luckily was in network for my insurance so I called to make an appointment. Located in an office building at the corner of 42nd and Laurel in the medical / university district, my first appointment involved arriving early and filling out the necessary background paperwork. I then met with Corina Carlson, PT, DPT who gave me my strength and flexibility assessment and discussed my medical background with me. Given I had been dealing with other health issues for the year prior, let's just say there were quite a few limitations. And my strength was next to nil. That didn't dissuade Corina however. We spent part of the 45 minute session working through 3 different exercises at the end of which I was given printouts and shown how to adapt them to home use as needed. Of course each session came with "homework." Which I diligently did almost every evening. We decided on a course of coming in once a week over a period of two months at which time everything would be reassessed. However often due to my work schedule some of those weekly schedules turned into bi-weekly. Which Corina would gently tease me about. Corina has a great personality and was very easy to work with. It was obvious from our first meeting she has her patients best interest at heart. The office is rather small and only consists of 2-3 physical therapists. But the office staff was friendly and insurance was billed promptly. Appointments were fairly easy to make. All in all this was my first bout of physical therapy and I was released for home care at the end of December when my knee started to show improvement. In the event I ever need PT again, I would definitely return to The Physical Therapy Place. And would whole heartedly recommend it to others.

Very friendly personnel and knowledgeable therapists. It was easy to schedule appointments and I…read morebenefitted from the care that I received.

Great staff. Professional medical and PT personnel. looked forward to my visits - PT is not easy,…read morebut with their encouragement and support it worked. Many thanks - you will not be disappointed.

OPA UNIVERSITY LAKE--- My therapist and over all care experience was great! David was nice and…read moreknowledgeable. However, it was at check in with the receptionist at the front desk, Lisa. She was dismissive and rude. I had told her my primary insurance is Medicare. Just because I am not of age, she shook her head at me and said NO ITS NOT. And insisted that my primary was my spouses insurance. Again, I said no it's Medicare because I have ESRD and it has been since February 2023. She proceeded to dismiss what I say and insisted it's my secondary. Lisa lacked empathy and customer service. I have been through this for over 6 years with my ESRD, I have been to several clinics, I have never encountered anyone at the front desk like Lisa. I told her I would make a phone call, she immediately left her desk and did not come back. Lisa needs to do better and treat patients with empathy

Needless to say what makes a Physical Therapy Service worthy of a five star review are the physical…read moretherapists that work there . I visited OPA Therapy Services -South for the first time several months ago . I saw Matthew Crowe, DPT . He is excellent . I was told by a Doc at OPA that I no longer have a rotator cuff in my right shoulder. I love to play tennis and pickleball and I'm not a candidate for a shoulder replacement . The doctor recommended physical therapy and referred me to OPA PT-South . I was very fortunate to be seen by Matthew Crowe, DPT . Even though I'm older he took my desire to keep playing seriously .We started on a program to help me gain strength and stamina and flexibility . Matt does a wonderful job of explaining what I should do, he is very attentive and knowledgeable and pushes me just enough to move me towards making progress . The pain in my shoulder is decreasing as I get stronger and stronger . Matt is rated as a patient favorite in Health grades . Parking is easy . The front desk does an excellent job of welcoming me and making sure I know when my next appointment is . I have never had to wait for my appointment to begin . I highly recommend OPA Physical Therapy Sercices-South and Matthew Crowe !