1. Enchanted Memories

1. Enchanted Memories

0

Palm Desert, CA

Cancel

Open app

Search

Enchanted Memories

3.3 (53 reviews)
Closed 10:00 am - 5:00 pm

Services - Enchanted Memories

Audio video equipment rental

Inflatable rental

Party equipment rental

Enchanted Memories Photos

You might also consider

Recommended Reviews - Enchanted Memories

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

This was the day before so how had I not signed the contract???
Jeremy C.

Worst company ever. No good interaction. Doesn't accept blame. Please don't bother. Was on the phone for 3 days with them, was just ignored on one day. Kept trying anyways. Then I finally called on the day of delivery and they said nothing was moving because they hadn't received the payment upfront ( they never said to send up front but after the fact they said read the contract) they are not here to help. Please don't bother with this company. They are not customer friendly. They sent a payment form after I called them that they hadn't arrived. I signed the contract and saw that I was supposed to pay early but they never said anything. And since I had no invoice to pay I'm the one at fault. Give me a break. They legit just said you should read. I read but again was never told. Not a good company unless you do all the work for them. Now that I'm reviewing their response such a lie. And yes I cursed because they ruined my wife's bday. Thanx for nothing!!!!! Again horrible customer service. How can you be in that business if you really don't care to help people

Stephanie T.

If I could give ZERO STARS I WOULD The day of the event- PRINCESSES arrival time is 1pm - NO ONE shows up, no one calls my whole party is waiting for the Princesses so I called and asked if there is some kind of delay, the lady on the phone said oh please hold puts me on hold and says I am sorry the princesses called earlier but they can't make it to your event and we were just so busy WE DIDNT call you. I of course naturally flipped out then she came up with another apology and said they were in a car accident because they drive from LA there subcontracted. My immediate reply was each princess cost 160 dollars and you subcontract from LA! Gas alone would cost them 65 to 70 dollars to get here of course there not coming they make absolutely no money coming here, your telling me a princess is gonna drive from LA for a birthday party for 1 hr when round trip it's a 5 hour day, how is this not disclosed to customers, I would have never booked this event if that was the case. So, I go inside and tell all my guests and children no princesses are coming heartbreaking moment for any mother. After I tell the parents someone reply's oh you should never use that company, I have used them many times and there always late and there are always problems. By the way I told the receptionist girl or person have the owner call me immediately and no one ever calls me back and its Tuesday the 13th and not one apology or any attempt to rectify the disaster. So I had to call the credit card company to cancel payment to this place. DO NOT USE THIS COMPANY

When I first arrived. She left it in that area so I could move it if I wanted.
Ashara D.

I wanted a ballon garland for my 30th birthday weekend. I was going to do it myself, but didn't want to spend the time doing it. I found a couple places off yelp, but Enchanted Memories was very quick to respond to all my questions. The price was reasonable, which was a plus. I changed my balloon colors a few times, but they were able to accommodate the change. The day of I was able to change my time that they came, since I wasn't in La Quinta yet. I was supposed to be there at 3, but didn't get there until 8. I changed my time to 5 for the delivery and set up. I was so nervous because they arrived before I did, she took the code and went in and installed it within 20 minutes. I didn't know them, so I wanted to be there to when they installed it, since I was staying at an Airbnb. But they ended up being very trustworthy. She sent me a picture once she was done and locked the house back up. I was so relieved. I honestly wanted to see how she set it up, because balloons always terrify me, but it was perfect once I got there. I told them the area I wanted in, and knew I was going to change it up a bit, she was nice enough to let me know I definitely could move it, which I did. I would definitely use them again. I thank them for being so easy to work with and trusting when I couldn't make it to meet them.

Balloon waterfall, balloon letters, and golf ball were a hit!
Jenika M.

Super happy about my experience with Enchanted Memories. They did amazingly with the balloon arch waterfall and managed to get a last minute order in for me. Yazmine was lovely to work with over the phone while her delivery team were super accommodating on site.

I am so thankful for everyone at Enchanted Memories! My daughters birthday was over the top! The ladies helped me get everything I needed from the jumper , tables, chairs and balloons! Elsa (Trisha )came and looked amazing!!! She sang and played games and helped pass out the goodie bags I was able to relax while she took over! The jumper/ table and set up crew where super helpful I really appreciate them for helping me! Overall I couldn't have done it without them!

See all

Photo of Jamie T.
33
70
55

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Lizette V.

Lizette V.

Helpful 2
Thanks 0
Love this 2
Oh no 0

8 years ago

Business owner information

Photo of Lizette V.

Lizette V.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Lizette V.

Lizette V.

Helpful 3
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Lizette V.

Lizette V.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of C H.
2
12
0

15 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

they suck i never recived my jumper my party started at 2 and i didnt get a call until after 4pm not professional wouldnt recommend

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Business owner information

Photo of Lizette V.

Lizette V.

Helpful 8
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Ask the Community - Enchanted Memories

Review Highlights - Enchanted Memories

I am sometimes planning parties at last minute and I have always relied on Lizette to make it happen and she does.

Mentioned in 9 reviews

Read more highlights

You might also consider

Enchanted Memories - partyequipmentrentals - Updated July 2026

Loading...
Loading...
Loading...