It was anything but an enchanted memory .We booked a family cruise for 13 people on Royal Caribbean .We had many issues on board with false charges and denial of prepaid services. After returning home we informed enchanted memories and was told to fight all charges with our bank and RCC which we did and spent hours and hours building a case.Enchanted memories was unable to provide us with any receipts or documentation to help support our case and RCC would only provide a final onboard statement which was basically a grand total so all that was offered . We asked to meet with Vince to discuss this problem and instead Marie came, her suggestions actually worsened the problem , we asked for an additional meet to provide them more additional information that we have. Thay have basically blown us off. Their answer to a Customer who spent 30K through their business was to offer a $200 credit towards the next trip we book through them as if we would actually use them again. Do yourself a favor. Book a cruise yourself stay away from Enchanted memories read more

I'm struggling to write this review. There were a lot of great things about the trip (and accommodations) and a lot of things that were beyond what the travel agency had any control to fix (delayed flights). And then there were things I just didn't understand the rationale and (my fault) didn't question it. We also typically don't work with travel agencies so for my immediate family it was a very steep learning curve to know what questions to ask, (or when they needed to be informed of things if travel logistics changed.) Very thankful for the agency setting up the courier vans for our family of 8, this was something I definitely appreciated them coordinating a lot. The hotel choices overall were great (Catania and Taormina high marks). Hotel in Caltigirone was good too, great breakfast spread. The Positano hotel was ok, it advertised a fitness center but we were told none existed and the tennis court was overrun with weeds. In hindsight, if I fly with my elderly father again to Positano, we will need the agency (any agency) to understand hotels with lots of stairs are difficult - this was also something I didn't realize was even a problem until we were at the property overseas and also seeing during the trip how he was having a hard time with stairs. The private tour through Positano was **great**, the driver would drop us off, we would shop and eat then get back on the bus. The agency team and our in country contacts overall were really great to work with, very patient with my core family and very understanding and accommodating when we had to make adjustments to the scheduled plan (ie teenagers shouldn't go to a winery, cancelling a boat tour because it would be too much for my kids and father to endure, etc.). They were super on the spot finding my father, brother and SIL another hotel because the one that was initially booked didn't look like the pictures (and was extremely sketchy and my dad didn't feel comfortable being there. Also I heard the staff was extremely unhelpful). I would expect the agency's in country team view the properties themselves if it's going to be on the list of recommendations, and not go by the hotel website pictures. What I didn't appreciate was 3 flights to get to our destination from my point of origin. In my own searches we could have gotten there with two flights on my airline of choice and it baffles me why the agency made these choices. It was $2,200 more on an airline that was absolutely terrible and 3 of my flights were late throughout the trip. But again (my fault) I didn't look closely enough and didn't speak up until it was too late. Next time I will book my own flights. I didn't realize I needed to scrutinize the itinerary so much overall, but my experience travel agencies is very limited so this may be standard practice or expectation of customers. I don't know if this was in control of the agency or not but it seemed odd we had to fly to Rome in order to get to Naples from Catania. It might be there are no direct flights anywhere offered, however we lost half a day traveling and flight delays caused a lot of stress for my family because we were literally sprinting through Rome's airport to make our connecting flight. Overall, they were really great helping us with ground logistics, very patient with us, very accommodating when we had to change last minute and for the most part the hotels were solid choices. My 4 star ranking is due to the 3 flights to and from Europe. Next time I will book my own flights but would consider using them to book hotels and ground transport. read more

My friend and I booked an all inclusive trip to Aruba in April with the help of Ellen Hillery. She was wonderful! Did all the legwork in a timely manner. Whatever obstacles I threw at her, she worked her magic to find the solution. Will definitely be calling her again for our next adventure! Thanks again Ellen. read more

Sheba, from Enchanted Memory Travels, helped me book and plan a trip to Disney. I had gone once before and assumed I could plan everything on my own. I knew Sheba from years ago and figured I'd send some easy business her way. She wouldn't have to do anything. I was certainly wrong and was very thankful for having her there to help. She helped in so many ways. It was a trip for 13 people. 4 families with separate reservations. She worked with me the whole way and was in constant communication. From quoting prices for numerous room and options (including surprising us with an addition voucher discount program AFTER she already had our business and had booked with her company), to helping us navigate issues with reservations. Whether it was hopping on the phone with Disney at 7am on a Saturday morning to work out why the website wasn't letting us select Fast Passes for one in our group, to working with Disney on glitches with our photo Memory Maker. Sheba even helped to plan special celebrations for a birthday in our group. Didn't matter the time or place (even when she was traveling on her own vacation). She was there to help! Not only did Sheba help with our booking prior to the trip, I also got messages from her while we were at Disney. Checking in, making sure everything was perfect and seeing if there were any other ways she could help while we were there. When I started this, I really didn't think I needed an agent to help. But I'm so glad I did. Her services didn't cost me anything and she was a life saver on numerous occasions. I'm sure I'll be reaching out to Sheba, with Enchanted Memory Travels, for help on our non-Disney trips in the future too! read more

Enchanted Memories was recommended to us by a friend when he found out we were planning a trip to Disney. As a weekly business traveler, I consider myself an expert in travel planning. However, planning for Disney is a whole other ballgame. Throughout the whole process, Enchanted Memories has been on top of our reservation, spending many hours with my family and me to ensure that our party of nine has a wonderful trip. With deep expertise in all things Disney, some of the tips and tricks they share are invaluable. I was also pleased to find out that they have experts in other locations and modes of travel like cruises as well. Enchanted Memories will be my go-to travel partner for now on! read more

These guys know what they're doing - especially Bill DeKing. We've been to him several times for several different trips (both Disney and not) and he's knowledgeable, helpful and patient. We've had GREAT trips due to Enchanted Memories. You can't go wrong! read more

I have worked with the owner Vincet on my last 3 Vacations (2 Disney once over to the Dark Side) and he has been amazing. Any questions, problems, worries he has gotten answers for me. My Last visit I was concerned my son was too tall for rides (6'5") and he spoke to Universal to make sure there was plenty for himn to do (FYI some rides do have a 6'7" cut off!). One time while on vacation there was an issue and I shot him a text with my problem and he called the hotel on my behalf and made sure the issue was taken care of). I send anyone and everyone his way because I know memories will be made using the magic makers. I appreciate the hard work they all do. They all go ABOVE and BEYOND what anyone could ask for. read more