It was anything but an enchanted memory .We booked a family cruise for 13 people on Royal Caribbean…read more.We had many issues on board with false charges and denial of prepaid services. After returning home we informed enchanted memories and was told to fight all charges with our bank and RCC which we did and spent hours and hours building a case.Enchanted memories was unable to provide us with any receipts or documentation to help support our case and RCC would only provide a final onboard statement which was basically a grand total so all that was offered . We asked to meet with Vince to discuss this problem and instead Marie came, her suggestions actually worsened the problem , we asked for an additional meet to provide them more additional information that we have. Thay have basically blown us off. Their answer to a Customer who spent 30K through their business was to offer a $200 credit towards the next trip we book through them as if we would actually use them again. Do yourself a favor. Book a cruise yourself stay away from Enchanted memories

I'm struggling to write this review. There were a lot of great things about the trip (and…read moreaccommodations) and a lot of things that were beyond what the travel agency had any control to fix (delayed flights). And then there were things I just didn't understand the rationale and (my fault) didn't question it. We also typically don't work with travel agencies so for my immediate family it was a very steep learning curve to know what questions to ask, (or when they needed to be informed of things if travel logistics changed.) Very thankful for the agency setting up the courier vans for our family of 8, this was something I definitely appreciated them coordinating a lot. The hotel choices overall were great (Catania and Taormina high marks). Hotel in Caltigirone was good too, great breakfast spread. The Positano hotel was ok, it advertised a fitness center but we were told none existed and the tennis court was overrun with weeds. In hindsight, if I fly with my elderly father again to Positano, we will need the agency (any agency) to understand hotels with lots of stairs are difficult - this was also something I didn't realize was even a problem until we were at the property overseas and also seeing during the trip how he was having a hard time with stairs. The private tour through Positano was **great**, the driver would drop us off, we would shop and eat then get back on the bus. The agency team and our in country contacts overall were really great to work with, very patient with my core family and very understanding and accommodating when we had to make adjustments to the scheduled plan (ie teenagers shouldn't go to a winery, cancelling a boat tour because it would be too much for my kids and father to endure, etc.). They were super on the spot finding my father, brother and SIL another hotel because the one that was initially booked didn't look like the pictures (and was extremely sketchy and my dad didn't feel comfortable being there. Also I heard the staff was extremely unhelpful). I would expect the agency's in country team view the properties themselves if it's going to be on the list of recommendations, and not go by the hotel website pictures. What I didn't appreciate was 3 flights to get to our destination from my point of origin. In my own searches we could have gotten there with two flights on my airline of choice and it baffles me why the agency made these choices. It was $2,200 more on an airline that was absolutely terrible and 3 of my flights were late throughout the trip. But again (my fault) I didn't look closely enough and didn't speak up until it was too late. Next time I will book my own flights. I didn't realize I needed to scrutinize the itinerary so much overall, but my experience travel agencies is very limited so this may be standard practice or expectation of customers. I don't know if this was in control of the agency or not but it seemed odd we had to fly to Rome in order to get to Naples from Catania. It might be there are no direct flights anywhere offered, however we lost half a day traveling and flight delays caused a lot of stress for my family because we were literally sprinting through Rome's airport to make our connecting flight. Overall, they were really great helping us with ground logistics, very patient with us, very accommodating when we had to change last minute and for the most part the hotels were solid choices. My 4 star ranking is due to the 3 flights to and from Europe. Next time I will book my own flights but would consider using them to book hotels and ground transport.

Need a vacation? Call Val and get just what you want with no hassle. She plans every part of your…read moretrip and it ALWAYS is perfect. Thanks for all your help,Val.

It is my pleasure to write this recommendation for Valerie Schensnol, travel consultant, at King…read morePhilip Travel in Wrentham, Massachusetts. She is the unique combination of being professional, caring and intuitive at her job. She is diligent at her work and so it's easy to describe her as an outstanding travel agent. It was reassuring for me to know I could count on her while traviling abroad. You're in good hands with Valerie Schensnol.

Using my husband's Yelp to leave review . I went to this Triple AAA in Franklin Village yesterday…read moreto get some passport photos done. The service was outstanding. Tracy helped me and she was wonderful. Friendly, helpful, informative and very kind. Thank you Tracy for your excellent and prompt service!!

I took my son here to apply for his permit. WE did not leave with all the paperwork needed. I now…read morehave to go to the RMV which was the WHOLE point of going here. Make sure you have everything you need before you leave because they can't reprint anything and you'll end up like my poor son who has to wait even longer now to take his permit test. AND if you call back they tell you, you received it and you must have lost it.

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

From the owner: Our 55 years in the travel industry has made Malmberg Travel a leader in custom travel products…read more Our Corporate sales division handles worldwide customers 24 hours daily. Our FIT services serve the customer with personalized precision. Our Leisure sales delivers outstanding value on cruises, tours, honeymoons, - or simply a quick weekend qetaway. No matter what, no matter where, no matter what travel means, we've the perfect solution for your travel needs!

We used Lorraine for a family vacation to Arizona. We started in Phoenix, while there went to the…read moreApache Trail and Scottsdale. We then went to Sedona, the Grand Canyon and Flagstaff. It was a one of the best trips we ever took. The hotels were excellent. All of her suggestions for sight seeing were excellent. I highly recommend Cruise Planners and would use them again for future trips.

We worked with Lorraine to plan a custom 11 day trip to Italy with stops in Rome and the Amalfi…read moreCoast. Lorraine's knowledge of the area was extensive and she got us INCREDIBLE deals on flights and hotels. She was even able to accommodate special requests such as needing exit rows (my husband is very tall and needs the legroom for a long flight). As someone who had never used a travel agent before and always thought it may be cost prohibitive, I was wrong! Lorraine was able to keep us under budget so that we had extra money to do little excursion tours to the Roman Forum, the Vatican, and Pompeii (all bucket list places for me!). She also was able to advise when tours weren't really necessary - our trip to Capri was a good example - we were able to easily tour the island ourselves and take a ferry. Above all, she made it so easy - presenting options clearly and booking everything quickly. The itinerary she gave us to follow was top-notch and had all necessary contact info on it. I really can't say enough good things about Lorraine - she made my dream trip a reality!

We just finished a tour of the Dordogne region in France. Ron, Bernard, and Andrea were our guides…read moreand managed the trip. I can't say enough great things. From beginning to end it was spectacular. Logistics were very organized, the hotels (Château's) that we stayed in were very special, the food was top notch, and the walks were so beautiful. We saw 20,000 year old cave paintings in Lascaux, wonderful castles, beautiful architecture from the Middle Ages forward, falconry, vineyards, beautiful walks through the woods, hills, valleys, villages, and cities with just gorgeous scenery. I highly recommend Wayfarers Walking Vacations!

I have been on five Wayfarers walks in France, Austria, Croatia, and Patagonia. EVERYTHING is…read moreabsolutely wonderful about their walks...the guides are brilliant, energetic, kind, caring, and do everything to guarantee that you enjoy your experience. The combination of the food, the scenery, the incredible hikes, the camaraderie, the varied locations, and the people who make the walks happen guarantee the MOST perfect adventure!!!