This is an edit. I cant respond to her response so I have to edit mine in order to respond and you're only allowed so many characters.
I am not smearing anything. I only told my truth of what happened. I didn't leave out anything. You're quick to come up with excuses for why your customer service was terrible. You are a scammer. I asked specifically how much would the pictures be and you stated that families spend an average of $500.00. I was upfront with you from the start of our conversation and you preyed upon me. Do you think if you would have told me that your pictures were $5,000 I would have hired you??? You decided to withhold that info until 3 days before our viewing. My wife was only trying to be nice. She's not confrontational in any way and always look to diffuse the situation. I told her it was a waste of time going but she insisted that you must've had options because this was outrageous. Why do you think I didn't come?? It was because I saw you for what you were.
If anyone reads this. Ask yourself, why are there only a FEW great reviews but NO negative reviews. She sues anyone that has anything to say if it's not 100% positive. I'd bet top dollar that I'm not the first person she threatened to sue and in fear they removed their review. SEE PICTURE BELOW
The week before our picture date she text me asking what we're wearing. I sent her a picture of my 2 sons with their outfits on and explained what I was wearing and told her that my wife will send her a picture of what she was wearing later. She immediately responds "This is too much matching, the instructions are to coordinate but not match in uniform". Then she proceed to send me her made up instructions of what people should wear like I didn't read them the first time. I responded saying that "this is what WE want". Basically telling her that its our pictures and not hers. We finally get to the picture day. I had taken off work, so did my wife. I picked the kids up from school early. We're all preparing to get ready and only a few hours before the shoot she sends me a text stating "We have to reschedule because I'm sick". I assumed this was her payback for us rescheduling so I just laughed it off. Whatever. (Now this is the part that should have been another red flag for us.) I immediately responded, "Ok, I hope you feel better". I call my wife to let her know and she immediately text her to say something along the lines of "I hear you're not feeling well and that we need to reschedule. We hope you get well soon." Now this is after she canceled our pictures only a few hours before, you'd think that she would respond with a "thank you" or "I'm sorry about this" or I appreciate the concern" NOPE! Nothing. She didn't call or text back the rescheduled date for weeks. Picture day comes. She text us the morning of with the location. We get dressed and arrive 10 minutes early. We are all standing outside. Me, my wife, 2 kids and our dog. Its literally just us standing in the parking lot. I see out of my peripherals a car pulls up a little further down, it's just sitting there for a few minutes. I then receive a text stating that I need to follow her to the other side of the park and her license plate is ..... Then I see that same car that has been sitting there a for a few minutes pull out with that exact license plate. So I think to myself like, you couldn't have pulled beside us to introduce yourself or say Hi? You had to text me that only a few feet away. I let it go. Whatever. Then she takes us to the exact same location that all the other photos she's taken in the past however long. No originality. (My sons pictures are on her page right now, navy blue top, khaki pants, with a boston terrier, see how many pictures are taken in the same exact spot) Here's the kicker. We take the pictures, set a date for review and purchase. We receive an email with pricing. $5,000 for all. $4,000 for 30. $3,200 for 20. $1,800 for 6. $325.00 for a canvas. $275.00 for 3 5x7. I'm still shocked. Her attitude and customer service doesn't match her pricing. Buyer Beware!! read more