New patient appointment was scheduled for 11am today with Branden Blanton at Corinthia McLeroy MD's office, but I wasn't seen. Why you ask?
Arrived at the address but the building had no outside signage for her office. Entered the building and there was no posting of which direction of where her office is. Finally found it!
Nice, clean, bright office! Upon entering, Maggie was on a call and noticed no other patients waiting. When she got off the phone, I eventually approached the front office window. She quickly said "You were supposed to be here at 10:30am." I'm like what time is it now? She stated 10:47am. I asked why 10:30am and she said to complete paperwork. I then said questionably "in addition to me completing it within the patient portal?". Her response was of "I don't know why that's offered, it doesn't work." She gathered the documents and handed them to me but not before saying "quickly fill out....we might have to reschedule you." With a puzzled look on my face, I say you should ask Branden Blanton BEFORE I manually complete this paperwork. She does and returns to say HE CAN'T SEE YOU TODAY. My appointment was at 11am, WTH!!!!
She says we're going to reschedule you. I agree and tell her only with Dr. McLeroy. She goes on about completing the paperwork, which begins to frustrate me. I told her to refund my payment made through the patient portal and left.
I have never been turned away from any doctor appointments!!!!
Would have ENJOYED being her newest patient because of a family referral and patient reviews!
UPDATE: Before leaving her office, I told them to refund me. As of today, no refund. Called spoke with Daja asked for billing and before she hung upon me, she said they didn't have a billing department. I called back, Maggie answered and I asked where's my refund? She said they processed it same day and didn't have a conformation to send me. They're so rude, unprofessional and unconcerned! Nevertheless, I've called my bank to process a dispute!! read more