When Ashley PeSek, PA told me I shouldn't have gone to the ER and should've come to them instead,…read moreit completely dismissed the reality of what I was going through. I didn't go to the ER for no reason -- I went because All Care isn't open 24/7. I was getting worse, I couldn't sleep, and I was genuinely scared. I would've gone to urgent care, but they have the same limited office hours. When I tried to express to Ashley PeSek, PA the PTSD I've developed from previous medical encounters, I never expected her response to be, "You need to take accountability." That hit me hard. Yes, I went to the ER and eventually got the medication I needed, but only because the ER helps you first -- before asking if you're paying with debit, credit, or cash. I couldn't afford the prescription beforehand. The allergic reaction I had wasn't minor -- it came from an unknown source and caused painful, pus-filled welts that made it hard to even get out of bed. Still, she downplayed it -- questioning what the ER doctor said and reducing it to mosquito bites. I'm 21 years old. I know what mosquito bites feel like, and that wasn't it. Her response shook me because Jessica Agwumaro, PA and Dr. Osehotue Okojie would never treat me like that. They have always shown me compassion, respect, and understanding. They never judged me, and they always listened. They diagnosed conditions that other doctors overlooked, prescribed the right treatment, and helped me get better -- both physically and emotionally. So yes, I'll take accountability for not going to pick up the medication right away -- but let's be honest: accountability doesn't pay hospital bills. It doesn't buy prescriptions when you're sick, broke, and out of work. It doesn't ease the weight of medical debt. I don't live a luxurious life -- I'm just trying to survive. I'm not saying All Care is a bad clinic. In fact, I've had some truly positive experiences there, and both Dr. Okojie and Jessica Agwumaro, PA are outstanding providers. They're even listed on the clinic's website -- unlike Ashley PeSek, PA, who isn't. But I can't ignore how her care made me feel: dismissed, belittled, and emotionally drained. What I experienced with Ashley PeSek, PA felt cold, lacking empathy, and out of touch with the reality many patients face -- especially those of us who don't have a financial safety net. I'm not asking for anyone to lose their job. I just wish providers like her were required to receive more cultural competence training and psychological sensitivity education -- especially when working with vulnerable and marginalized patients. After that appointment, I sat in my car and cried. I had come in to get my FMLA paperwork filled out and was blindsided when I was told it would cost $100 per page, on top of my $65 copay. I had only brought $100, thinking that would cover everything -- and found out it wouldn't even be enough to get one page done. None of it was covered by insurance. I've been on sick leave with no income, and I've already spent everything I have on hospital visits and medication. Being told that I shouldn't have gone to the ER, or that I should've had my 17-year-old brother pick me up to get my prescription -- when the truth is I simply couldn't afford it -- was deeply hurtful. I didn't say all of that in the moment because I was already explaining I couldn't afford the FMLA paperwork. I was overwhelmed, ashamed, and emotionally exhausted. But even if I had gone into full detail, nothing should have justified the lack of compassion I felt in that room. That appointment wasn't just disappointing -- it was emotionally damaging. So no, I don't want a follow-up visit because I simply cannot afford it, nor do I have the emotional capacity for it.

I love this Office, it has an awesome atmosphere, the staff is so friendly and welcoming. The…read moreDoctors are top notch. I received the BEST healthcare in the world....Love this place

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

This is not totally about Dr. Kwon but with respect to my frustration with non-transparent coding…read moreand billing. TBH, I would stick with UTSW, but their Primary Care is subpar. Dr. Kwon has a lovely personality, but the two of us are both talkers. No more requested followups, stick to business. She types away during the whole visit, and you get coded for everything. My $25 copay turned into a $300 bill for a 20 minute simple visit. She asked me questions and instigated the tangents. Congrats Dr. Kwon for your excellent upcoding skills and the bonus you are in line for. When you visit, stick to topic or she will stick you for the bill. Unless you are over your OOP, in which case go for it.

I've had the pleasure of having Dr. Hyojin Kwon as my primary care for over three years every…read moresingle visit whether in person or through telemedicine, every visit has been consistently exceptional. I could rewrite the same review for every visit I've had with her. She has a way of making you feel like a trusted friend whose well-being is her top priority. Each appointment with her is warm, efficient, compassionate, and remarkably attentive. From the moment she walked into the room, she made me feel like I was her only concern for the entire day. Her bedside manner is exceptional--warm, caring, and genuine. She took the time to truly listen to my concerns, not just rush through symptoms or diagnoses. It's rare to find a provider who values listening as much as giving medical advice, but she does both beautifully. What stood out most was how thorough and efficient she was. She asked about all aspects of my health, not just the physical symptoms that brought me in, but also my mental well-being and any other challenges I might be facing. She clearly cares about the whole picture, treating me as a complete individual rather than just a set of symptoms. I was also impressed that she had reviewed my medical records from other specialists before even stepping into the room. Being up to date with my past visits and current care plan made the appointment feel seamless, personalized, and truly collaborative. She is the kind of doctor who makes you feel safe, heard, respected, and supported. Her compassion, professionalism, and attention to detail are unmatched. Providers like her are rare, and I feel incredibly fortunate to have her as part of my healthcare team. I would highly recommend her to anyone seeking a knowledgeable, caring, and truly exceptional doctor. Thanks for being a Wonderfull caregiver Dr. Kwon. S. Copenhaver

I have been coming to Dr. Albert for about three years. I am so happy that I found him…read more Dr. Albert and Shandolyn are intelligent, caring, and not only are they extremely thorough, the doctor, phycian assistant and the staff are warm and friendly. I never feel rushed, and all of my questions are answered. I love that I can also walk in with out an appointment. When I have an appointment of course that is better because I don't have to wait long. As a walk in my wait time depends on how busy they are and I am assuming the patients who have appointments. I have been seen immediately at times as a walk in, and other times it did take a long time. I was ok with that because at least I didn't have to go to the hospital or wait until I could get an appointment. On Fridays they use to have the staff wearing blue jeans. I loved that. It was part of there casual down to earth atmosphere. However I did not think that this implied that they were not serious about medical culture. I am so sorry that they are no longer having there staff wearing jeans on Fridays. I love this practice. I know that alot of people want everything to be cosmopolitan and chic. This practice is not that. What it is is clean, warm, caring, with staff that is smart, and knowledgeable, and loves people. For me this is more my cup of tea.

I have been coming here for years. I bring my whole family here. Dr. Albert and his staff is very…read moreprofessional and super friendly. It feels like I'm visiting friends. I highly recommend this place.

Office staff unprofessional and unhelpful. Cold. Dr Wooley does not order the basic labs your age…read moregroup requires and does a hands off examination. It is just questions and computer. Just not thorough enough. New type of physical. It is not done. Things can be missed. Not caring at all. Blood work took 3 weeks to come back. Just subpar care. Very unfortunate.

When I saw the 3 out of 5 rating, I had to write. Dr Wooley is absolutely the best doctor I have…read moreever been to in my 68 years. I have never met a doctor who cares more about his patients. He doesn't double and triple book and he spends as much time with you as is needed. That means that sometimes you have to wait to see him. However, if you have to come in frequently for checks (such as BP), he can advise you on when you can come to not have to wait so long as well as tell his staff you can have that time slot. He used to be just a short trip from my place of work. Now that I have changed jobs and I no longer work there, I have to drive a minimum of 1 hour each way to see him and I do it without complaint because he is such a good doctor.

I stopped by a little before 9 am and there was maybe 2 people waiting before me hopped in line…read moreonce they opened I was able to schedule an appointment at 10:20 am came back had a little wait. Once I was seen they confirmed my ear infection was prescribed meds and I paid $10 donation they are all super nice inside and they ask if you need prayers

This place is a god send! Not only was it free with only donations asked but not expected, it was…read morealso quick, friendly, best bedside service ever... I was greeted with so much kindness and felt taken seriously and treated well. When you have no money and you need urgent care, go here. I would go here whether I had money or not and I would donate when I could be cause the service was just so exceptional!

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

Anglena Bhatara, NP, was professional, compassionate, and attentive throughout my visit. She took…read morethe time to listen to my concerns, explained everything clearly, and made sure all of my questions were answered. I felt respected and well cared for during my appointment. Her knowledge, patience, and genuine concern for her patients made for a very positive experience. I would highly recommend her to anyone looking for a caring and knowledgeable nurse practitioner.

I had such an incredible experience at White Rock Family Health, and I just have to share…read more NP Angelina is absolutely amazing. She is so attentive, truly listens, and makes you feel like you matter the moment you walk in. All of my kids love her, and that says a lot... especially with teenagers who don't always open up easily. She has such a special way of making them feel comfortable and heard, which means everything to me as a mom. I honestly can't say enough good things about her. She is a truly special human, and we will not be going anywhere as long as she's there. I also want to mention Al, one of the nurses, he's been with the office for over 10 years, which really says something about the kind of place this is. He's always kind, welcoming, and consistent. It's people like Angelina and Al that make going to the doctor's office a genuinely positive experience. So grateful we found this place! And sorry it took me 10 years to create a review. But she is incredible I had to stop and leave one.