The owner and NP Erin is very unprofessional. The office gossip is ridiculous and it all starts with Erin. She can't keep staff and her ego is very over rated. She has a God complex and likes to think she is worth 800.00 an hour (her words not mine). By listening to her perception of herself, she thinks she is a surgeon when she is merely an advanced nurse practitioner. Not saying they don't have a place and many are respected but she isn't as high up on the food chain as her ego thinks she is. Too much drama in this business for me! Also, she ran a special for Botox and won't refund the money because I wouldn't trust her to inject me with needles. read more

I love working with the Dr and staff here. Always friendly and to the point. I like the fact that I can do my labs there unlike other offices. read more

Beyond proud of Erin this is a woman owned business and someone who takes pride in your care. The staff is amazing they treat you like family. I would highly recommend Erin for any medical needs. Dana for anything skin or IV therapy. Niki for your nutrition and if you need anything at all Margaret will make sure you are taken care of! The nurses are amazing and so kind. Encompass feels like home and I always look forward to seeing everyone and the results I get from my treatment or nutrition. Erin has all the supplements you need in an attached business! Don't go anywhere else call Encompass! read more

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I went here for a full blood work panel since the doctor I want to see was booked until January. I went twice, once for blood draw, second for results. I waited 40+ min each time. I even arrived early to fill out proper paperwork. I would not recommend this place unless you really want to know your cholesterol and thyroid levels ASAP, and can't see your doctor. I think a doctors office would have been quicker. I will not be going back. My results were given to me in 10 minutes. At my first appointment they said that the nurse was running late due to taking her time reading results with another patient, they assured me that she would go throughly over my results when I received them. On my result day, she was 45 min late, and she rushed through my results! This is all out of pocket because they do not accept insurance! Pro: friendly staff read more

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Erin and her staff at Encompass are so friendly and compassionate. She looks for and addresses the ROOT CAUSE which is key to health and healing. She is extremely knowledgeable and kind. I have recommended this clinic to all of my friends and family members! read more

My husband and I have been seeing Erin for about 9 months now and she has made a huge change in our lives. We came to her with a long list of medical issues that we've been dealing with for years and she's been very patient and proactive with helping us deal with them. Personally I've seen up to 5 doctors for some of my complaints and was starting to feel like no one was listening to me. Erin believed me when I told her what was wrong, she immediately tested me for all possibilities, found what was causing my problems (when no one else could) and put me on a regiment that works!!!! The thing that I like about Erin is she gets you started on seeing immediate results while working on a plan to address your issues in the long run. She doesn't want to put a band-aid on something...she really wants to fix the underlying issue and set you up for a long-term healthy lifestyle. On top of that, her staff is very pleasant and her office is very nice. It's a comfortable place to be and I've had nothing but positive experiences there. read more

Erin and Tiffany are the most caring practitioners that I have ever run across! The time and effort they put into each patient is unparalleled. Where else would you get 30 minutes of undivided attention digging deep into how you can live healthier and feel better? The ability to receive aesthetics and supplements as well makes it a one stop shop. If you want to look and feel better, this is the place. (On a side note her staff is always beyond helpful) read more

I would highly recommend Erin Files and her staff for anyone looking for professional health care and wellness treatment. This establishment is 35 minutes from my house but it is worth the drive. I have been a patient with Encompass since its opening and from day one was treated as family, I am always greeted with smiles and kind words. The staff at the front desk is professional and quick to assist me. The lab personnel are on point friendly and very personable and professional. Erin is awesome at her job, it's rare to find a person who is this passionate about the health and well-being of her patients. Erin has been a tremendous help in my over health and assisted me in getting my cholesterol and triglyceride levels down and my thyroid healthy again. Erin is well versed and up to date on all the cutting edge practices and techniques to assist you in your pursuit of health. If you want cutting edge health care and professionalism with that down to earth vibe this is the place for you. Great service great experience! read more

This place is a joke. Only go here if you need something aesthetic done. They have the literal worst business hours on earth. Files spends like 30 minutes tops with you, bc she charges by the minute. That means she goes through your appointment so fast, you barely understand her and have no time for asking questions. Appointments are never timely. The front desk staff is terrible. They never answer the phone and lie by telling you they are the only person upfront even though you walk in five minutes later and there's three of them sitting at the front desk. I went to get some unexplained weight gain taken care. After two years and THOUSANDS of dollars later, nothing has changed, I'm not better, it's a mess. They have a patient portal but you can't access it through their main webpage and since you can't ever get anyone on the phone to help you, you're SOL. I will never recommend anyone go here. Their patient quality of care is awful. I can't even begin to describe how uncaring every person there seems to be except the woman who takes blood samples, she's sweet. I have never felt more ripped off in my life. read more

I have been going to Erin Files at Encompass Wellness for a couple of years now and I have felt better because of it. Erin will spend time with you explaining your test results and determining what will work best for you. After reading a previous review on this page, I have to disagree with that person. I love that Erin spends 30 minutes with me...and sometimes it is less because our appointment didn't last as long. The patient portal on their website is great to use and very easy to access. I used it yesterday to request a refill on a prescription and I had a response within an hour that the refill had been sent to my pharmacy. The front office staff is great to work with and I have never had to wait very long for my appointment. I also have lost weight since I have started seeing Erin. I highly recommend Erin and her staff. read more

Not only is Erin Files the absolute best at function medicine, there is a full service staff there including Aesthetics (botox, IPL, fillers), a lab and cryotherapy. If you feel like you are not sure what is wrong and you would like to feel your best, Erin is the only way to go! read more

Erin Files is amazing! I have never had a health care professional spend so much time at an appointment with me. She asks tons of questions to drill down and figure out your real issues. I have never waited more than a few mins in the waiting room. Everyone there seems to really care about the patients. I wouldn't go anywhere else! read more

I would honestly give more than 5 stars if I could. I'm not even sure where to begin with all the amazing things I could share. I actually LOL'd at a few of the other reviews, sorry I had to throw that in there. Personally I've never had any type of anesthetics done, maybe I'm missing out on more??? I've known Dr. Files for several years now, my wife began seeing her prior to her current location and we would never think of switching. I personally know someone who travels from another state, roughly 8 hours away, to see Dr. Files. Dr. heard from my wife I hadn't been feeling well and after attempting care from several local physicians I was able to get in for a visit quickly! She took the time to listen, research, get to the root of the problem and find answers, certainly not to overbill. PLEASE LISTEN If you're just looking for someone to write you a script for crap or throw meds at an unknown or non-existent problem THIS IS NOT the place for you. HOWEVER if you are looking for an AMAZING Dr. and team who is willing to take the time needed to run the proper tests and get to the bottom of your issue then look no further!! No I'm not on staff, payroll or getting any kickback for this review! My wife and I are real people who were literally on our death beds before being seen by whom I now refer to as our "Earthly Jesus". My 1 and only complaint if you can even call it that, I wish the office was closer but you cannot put a value or price on life. Thank you Dr. Files "Earthly Jesus" and Team for being AWESOME!!!!! read more

This place is AMAZING and Erin Files goes above and beyond for her patients. From the very first interaction with the front desk staff to walking out the door everyone is friendly and welcoming. This place in not in network with my insurance, but I would never consider changing because when you find an amazing woman like this who is not only interested in your health, but your overall well being you don't want to lose her. I wouldn't trade her for the world : ) read more