Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

Online registration and appointment option is wonderful. Everything is done before you go so no…read morewait or anything to fill out. Staff is friendly and there's plenty of parking. The doctor was very nice and they did a Covid/flu test in office. Luckily it might be allergies or the cold thats going around. The offices are clean and comfortable and it was a very smooth, no wait visit. They do labs and other tests as well as physicals too so this is a convenient option if you're waiting for your doctors to fit you in or get sick during the weekend, as we did. It's in the same plaza as Kroger in the left corner. Easy to find and convenient.

I just had a colonoscopy done a few weeks ago by Dr Farhad Sahebjam from Gastroenterology…read moreConsultants of Southwest Virginia, which my primary physician recommended I have done as a preventive measure since I'm older than 45 and have never had one done before. With all the myths going around about having a colonoscopy done, I was naturally a little nervous, just like many others probably are. But here at this Center everyone was so friendly and professional that by explaining the procedure and providing me with the knowledge of the advantages of having one done, rather than trying to avoid it, I looked forward to having one done. And Dr. Sahebjam was so kind and caring that he put me at ease the moment I first met him and provided me with the knowledge to understand the procedure and the benefits of it. If any polyps were found they could be removed, providing hope that everything would be alright. My insurance covered the payment for the whole procedure except.the copayment for seeing a specialist and the medications needed to prepare for it, which my CVS pharmacist helped me pay less for these by using a special program they had in which I write about in my CVS Pharmacy review. All the step of the way I was kept informed that it was covered and I wouldn't have to pay a cent. Naturally after reading the negative reviews I was worried but now I know better than to pay attention to them. The Center kept in touch continously with me via phone calls, emails, and text to make sure I didn't miss an appointment and in case I had any questions on the preparation procedure. I had an assigned person to keep in touch in case I had a question on the preparation for the procedure. The colonoscopy was performed at the Lewis Gale Medical Center in Salem, Virginia by Dr Sahebjam. I did have to drink a lot of water after I drank a medication mixed with water, but this made me thirsty enough that I easily drank the extra couple of glasses of water with no problem at all. And being without eating didn't seem to bother me much as I thought it would. A good friend of mine drove me to the Hospital on the morning of the procedure and waited for me there until it was finished. There I was treated very well and interviewed by several people, including hospital staff, nurses, anesthesiologist, and Dr Sahebjam. As soon as they brought me to the procedure room after I changed into hospital clothing, they put the anesthesia into my vein and an oxygen mask and immediately fell asleep that didn't feel a thing. I woke up to the call of my doctor who explained that everything had gone well and showed me the pictures. Since I didn't have any polyps and the results were normal he recommended that I didn't have to have another one done until 10 years. I was given the exit papers including copies of the pictures they took by a nurse, got dressed, and taken in a wheelchair to my friend's car, who drove me home. I week after I had a follow-up visit to the Center where a nurse explain to me how the procedure had gone and saw that I had totally recovered from it. I highly recommend this place to anyone who needs to have a colonoscopy done, as well as Dr Sahebjam and his staff.

I am so thankful for Dr Shah and PA Stephanie Richardson. I have multiple gut issues and am a…read morefrequent visitor. My health has improved so much since starting here, and the providers listen and care that I have a good quality of life. Dr. Shah made diagnosis that another gastroenterologist had missed and was able to treat me, and give me much needed relief. I just had my first visit with Stephanie Richardson and she is very knowledgeable and caring as well. The new nurse for these providers is especially friendly and easy to talk with. I highly reccomend these providers.

Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.

Dentist referred me to Dr. Lawson for a root canal…read more Called the office and set up an appointment. That was very easy. Went in for the first visit and met Dr. Lawson. Seems like a good guy. Checked the tooth and took an x-ray. Set an appointment for the procedure. Showed up on the day of the procedure and job was done. BUT..... I do not know if Dr. Lawson is married but he is a big flirt. I noticed it on the first visit but thought I was could be wrong. JUST FOR CLARIFICATION HE WAS NOT FLIRTING WITH ME BUT HIS FEMALE STAFF IN THE OFFICE WITH HIM. The root canal procedure took some time to be completed. I was leaned back in the chair the entire time. More than 45 degrees. Felt as if my head was going to be used to mop the floor. And he likes to sing. And flirt. It didn't stop the entire time I was there. Ever feel like a third wheel on a date? That was me and I was the one having the procedure. I justed to leave as fast as I could. Not at all comfortable. They did follow up with me several days later to see how I was doing. I was fine once I took a shower.

Was referred for a root canal and the staff was very unwilling to work with my insurance company…read more I guess their policy is to call you less then 24 hours before your appointment tell you how busy they are; "There are 10 people on waiting list wanting your appointment." Then proceed to tell you how hard their job is "I just spent 1.5 hours on the phone with insurance company." I really don't want to hear how busy you are and how hard it is to file an insurance claim before my root canal. Customer service is very much lacking here.

Great staff! Prompt and professional. Would definitely recommend. They were very kind and…read moreattentive!

These people are totally sketchy and will make you pay up front and never refund you even after the…read moreinsurance company gets involved. They made my wife pay $667 up front even though the colonoscopy is FREE with Cigna and a $300 co-pay for the Endoscopy. My wife has been on a call with the insurance company and Gastroenterology Consultants of Southwest Virginia and they refuse to refund the over payment. We paid $667 when we were only suppose to pay $300. If you still choose to use these dishonest people, DO NOT pay in advance, they are crooks and impossible to deal with. I have never written a review for anything before in my life but this has been such a bad experience for us I decided to write a review to warn others. I will continue to get the word out to others in the Lake area with warnings on all the Social Media sites for SML.

My quality of care with Dr Karen Olorunfemi has been some of the best I've ever received. I am a…read morecomplex patient, and her attention to detail, kindness and knowledge has been nothing short of life changing. Any facility would be lucky to have such a phenomenal physician, and it speaks well of Lewis Gale for having selected her. My experiences with the nurses and the receptionists has also been positive.

I have had an almost 10 year relationship with Ruth Peevey, and truly believed that this doctor was…read moreinterested in providing care while creating a meaningful relationship. The past 2 years have been extremely difficult to navigate through, and with having a huge and heartbreaking loss this year, I relied on the care of my team of providers, including Ruth. Due to ongoing issues with other variables regarding my health, an appointment was missed and the office decided to discharge me as a patient. After contacting and providing an explanation and requesting a rectification, Ruth Peevey and her office have decided to treat me with coldness and have turned their back on someone in need. I would highly not recommend visiting this doctor or any of its affiliates because it's clear that the care and relationships are fictitious and deceiving. I've never felt such disappointment and disregarded with any other provider until Ruth Peevey and her office.

Best doctor I've ever had. I tell him everything. The office goes out of their way to look into…read morethings for me. And he always makes sure I'm taken care of.

Avoid. I cannot emphasize how much you should avoid Dr. Marrufo…read more Going here was one of the worst medical experiences of my life. He wouldn't let me talk long enough to even tell him my symptoms or what prior tests I'd had. He launched instead into a bizarre physical exam--I was there for a neurogenic cough, and he examined my feet in detail but didn't listen to me cough before pronouncing that he didn't think I had a neurogenic cough and therefore wouldn't treat me for it. He wouldn't answer any questions. The real fun came at checkout. I didn't know until then that he had ordered an MRI for me. Why would you order an MRI for someone who has a chronic cough? I have no idea. He'd also ordered a huge list of bloodwork. I didn't go to the MRI or go get bloodwork. I got a referral to Dr. Cramer, who is much, much, much, more professional and didn't try to make me have an MRI. When I told my therapist about this experience, she said I was far from alone and had had many clients who'd seen him and had similarly awful experiences. And yes, because I have Medicare, I still had to pay through the nose for this quackery.