August 2024 - Recently installed luxury vinyl plank in most of our top floor and were so impressed…read morewith the owner, staff and their installers. Their professionalism and attention to detail is outstanding. We will recommend them to family, friends and anyone else who is looking for a great, worry-free experience. Do not hesitate to call them or drop by their showroom. Thanks again.

I needed carpet for my 2 bedrooms in my condo. I found New Image through the internet and gave…read morethem a call. I was pleased with everything from start to finish. I told the salesman (Syno) that I was on a budget and what I was looking for. He showed me carpet that was in that budget and on sale (It is beautiful!) I was going to have him come to measure after a short vacation I was going on but when he took my address down and realized that we were practically neighbors he offered to come on his day off and measure for me so that I wouldn't have to wait so long. They were out of sample pieces of the carpet for me to take home and he offered to bring the large store sample to my home one evening if I wanted to see it before it was installed. The installer they sent (Sylvie. I don't think I've spelled it right...) was excellent! He was professional and pleasant to have in my home. He was organized and it was obvious that he knew what he was doing. I would recommend New Image to any of my friends!

This is the second time that I have used Carpet Superstore (southside Edmonton) to purchase and…read moreinstall carpet and both times I have been very satisfied with the service at the store and the installation. I was very impressed with the professionalism and quality of the installation from Tumbleweed Ventures. The installation was done in a timely fashion and the end result is beautiful. The place was left clean, almost spotless. I would recommend Carpet Superstore and their installation services.

While planning on major renovations of our house, we stopped at this establishment for a quick…read moreinquiry. Oddly, although the older balding man was standing right by the cash register when we walked in, he totally ignored us and didn't even respond to our greeting. After walking around the front part of the store (where he clearly saw us) for about 5 minutes, we left without him ever bothering to acknowledge us. Good thing there are other stores selling flooring in Edmonton who will appreciate our money more.

Great knowledge, service, product, and price. My husband and I shopped around extensively and…read moreNufloor blew all the competition out of the water within about 5 minutes of stepping foot into their store. Strongly recommend.

I had Affinity Flooring of Edmonton replace the underlay and reinstall our bedroom carpet after…read morewater damage. Price was fair, installer was on time and did a most professional job. What more could you ask. Thank you Affinity. J E Poole St Albert

I enjoyed meeting and working with the staff at Affinity. They were knowledgeable and friendly and…read moremade my flooring experience educational and enjoyable. There was a wide selection of products such as carpet, vinyl, laminate, hardwood, lino, and tile. They offered me a fantastic price on some high quality vinyl that no other store could match. The installation was quick and efficient, and they even moved all the furniture for me. Thanks Affinity!

BUYER BEWARE - ABYSMAL SERVICE! We moved into a new home…read moreover 2 years ago and we have received nothing but excuses and empty promises from this company. A simple nosing repair as a result of their flooring techs error which everyone agrees is a "small" job. So small they don't care about it??? If you must buy your flooring from them then have someone else do they install and save the aggravation.

Very poor communicators. I've left a couple voicemails, MANY emails to their main email as well to…read moremy salesperson Eric - only to be left hanging. Ordered flooring a month and a half ago - just want to know where the hell it is yet NO ONE seems to want to let me know. This is my second time ordering from them- I had to in order to match the flooring or I wouldn't have been back!

Follow up to my previous review. Jeff the manager texted to say the cabinet gabel was an act of…read moreGod and would not be paying for the damage. An act of God is something that is not preventable. Had this cabinet gabel been secured in the bin properly it would not have blown out. Jeff then phoned and argued he would not be paying for the damage. He said and I quote "come to my face big tough guy." What professional business conducts themselves in this manner. This man is threatening, unprofessional and clearly has anger management issues.

I recently reached out to Alberta Hardwood for assistance in providing hardwood flooring for a new…read morebuild. Their sales representative Sueanne was very informative and helpful. She arranged for samples, contacted suppliers and went out of her way to drop off samples of different flooring. She also assisted in providing samples of tile flooring. I would highly recommend contacting Alberta Hardwood Flooring and reaching out to Sueanne for your flooring requirements. MAE

Pros: Great…read moreselection of products, as I was looking for carpet for the basement stairs and luxury vinyl plank for the basement. Mariah the sales rep was awesome with helping me with options and staying within my budget. She also answered all questions quickly over the phone or emails. Happy with the carpet and planks I picked. Price was a bit better than quotes from 2 other places Cons:. Scheduling issues. Booked a month in advance and booked a day off. Day of I get a call that they are behind on another job and would like to reschedule, it wasn't an option for me since hard enough to book days off and I waited a month. So they managed to have the carpet installers come past working hours after 5pm, while Matt did the vinyl plank installations on schedule. This led to the carpet installers rushing to get the job done, so a few days later I nearly stepped on some exposed nails on the stairs where the carpet was installed. Had to go thru each step and hammer them all back in (about 5 steps in total). Don't even want to think what would have happened if I had stepped on them directly instead of brushing one with my heel. They should have inspected everything once done. There were also some parts of my newly painted walls damaged with some dings and scratches. Luckily I still had some left over paint to fix it up. So my overall rating is 3.5 stars. As the beginning process started off well when I first went into the store to talk to Mariah and see some choices. Unfortunately it was the last part of things that bring the ratings down.

Amazing customer service, we worked with them several times and Matt was so helpful. We installed…read morelaminate flooring and carpets plus fixed some broken tiles very excellent work. I recommend them. Thanks alot

This location used to operate under Carpet Craft and Sears Flooring but is no longer part of the…read moreSears franchise but ownership has remained the same. I went to get a quote for replacement of kitchen (vinyl) flooring with tile and replacement of living room carpeting with hardwood, including two flights of stairs to be done with hardwood. The salesman was very professional and easy to deal with, but he is no longer at the store. The kitchen floor was done in approximately two days. The tradesman was one of those, however, who likes to get in and get out, more interested in completing the job than in the quality of work. This was my opinion and verified by one of the Carpet Craft (Sears Flooring) staff. The only real incident with the kitchen flooring was the butchering of my baseboards. I believe that there was miscommunication between the salesman and the installation crew in that the installer believed that the baseboards were not going to be re-used so he took no care in the removal. I can understand an honest mistake but Carpet Craft took no responsibility for the error relying on the contract provision that they were not responsible for the baseboards. However, that provision is there in the event of accidental breakage die to brittleness from age, not negligence of the tradesman. The hardwood was delivered a few days in advance of the installation in order to acclimatize the hardwood. Installation day rolls around and here now is a MAJOR problem. It seems the estimator did not bother to check what was underneath the carpet and allowed me to select a regular style hardwood (nail installation). I learned later that the fact that my living room is partially below grade should have tipped off the estimator that I would need engineered hardwood for a glue-down installation. The company missed this despite the fact that their entire business is flooring. A different hardwood needs to be ordered and the stuff that has been sitting in my house needs to go back. Of course, keep in mind that my living room has been cleared of furniture and the carpet stripped so now I have no "living" room for a considerable time due to Carpet Craft's error. The salesman advises that he has a replacement product that he can order and not to worry, it is engineered hardwood and can be installed when it finally arrives. I asked the salesman to verify that the replacement hardwood was Canadian and he assured me that it was Canadian. Sure enough, upon delivery, in rolls the U.S. hardwood. The salesman is then quick to blame someone else about this error, saying he was told it was Canadian. We then go through the same process of the hardwood being delivered a few days prior to installation to acclimatize. Installation day arrives and the installers determine that installation still cannot proceed because the floor is not level and has to be levelled first so that the hardwood can be placed straight. Once the job was finished, I was left without mouldings between various rooms. I was given a lot of inaccurate information, being told that the mouldings were ordered and ready for pick-up by the installer but the installer verified that he had no instructions to pick up mouldings. The last straw was when I was given a delivery date and appointment time but nobody bothered to call or show up for the scheduled appointment. Given the delays with the flooring, I have no idea why the mouldings were't sitting, just waiting to be installed. These are the major problems I encountered but the worst part was Carpet Craft's unwillingness to resolve any issues despite numerous phone calls. Once they were paid in full, that was it. I was only able to get some small element of satisfaction after I placed a chargeback for part of the payment. Carpet Craft then has the audacity to send a collection company after me for a chargeback, instead of trying to resolve some minor issues and such is the way they treat customers. The work that should have been completed within a week took six months and was a very disappointing experience and stressful time.

Wow, we went in there on a Saturday and it was quiet. There was a guy who offered to help. Imagine…read moremy surprise when he couldn't tell me the price of a carpet I was interested in. He took my name and phone number and promised to call me with a price on Tuesday - because he had Monday off. 2 1/2 weeks later - NO CALL. No thanks.

Dealing with the entire staff at Titan Flooring was a pleasure!…read more Right from the friendly smile and helping hand at the front desk, to sales and then installation, the experience was a positive one. The product selection and pricing was also a pleasant surprise. I would highly recommend this business, and they will see me again for any future needs.

From the owner: We service new residential and commercial construction, renovations, restoration and property…read moremanagement clients. We carry a wide variety of flooring options which are continually updated for residential and commercial projects.