As a first time tanner I appreciated that Staff are very helpful and facility is always clean.read more

The girls working front desk are very knowledgeable and helpful with any questions I have. The beds…read moreare always clean, as well as the store in general. I bought the standard bed package and have gotten color after just 5 lays. I ran out of my current lotion and one of the girls helped me pick out another they had that was very similar in texture, performance and price range. She also suggested an indoor/outdoor lotion as I only tan in a bed 1-2 months per year, so I appreciated the extra thought.

This location is the best that I have been to in the Knoxville area. The facilities are clean and…read morewell maintained, and the beds are very modern. The staff is friendly and competent. It is true that they will try to sell you lotion and memberships, and they check your eyewear (as do all SunTanCity locations, so just bring some eyewear, it won't kill ya). However, they are rarely if ever pushy. Usually I come in for an individual tan, often when they run specials, and the staff are very nice and welcoming. Also, I have only had to wait more than a couple minutes one time. Many times I come in there's no line and no wait for a bed. I have strayed from this location a couple of times and been disappointed. I'll stick to here from now on!

I had a very concerning and upsetting experience at Sun Tan City. Since it had been about 10 years…read moresince my last visit, I was told to only use the tanning bed for six minutes. While I was in the bed, I could tell something didn't feel right with the timing. I lifted the bed early, only to see the timer was already over 9 minutes and still running. I immediately got out and went to the front desk to report the issue. Afterward, I went to my spray tan room, but when I passed by the same tanning room a few minutes later, the bed was still running. That's a serious safety concern and should never happen. To make matters worse, when I asked about protective goggles, I was told they weren't necessary. Now I'm dealing with eye pain. This experience left me feeling unsafe and extremely frustrated. I expected proper guidance and functioning equipment, but instead I'm dealing with the consequences of what feels like negligence.

I booked an appointment at Salon Haven specifically with a stylist named Christina after a trusted…read morerecommendation. When I called, I was told she wasn't available Saturday but had an opening Friday at 10:30, which I booked and received a confirmation text for with Christina. When we arrived, no one introduced the stylist or mentioned any change. My daughter was taken back, and we went through the entire appointment under the impression she was with Christina. The haircut itself was not what was requested. My daughter brought reference photos, but the bangs were cut far too short and uneven, and the layering was incorrect. It was only after we left that I realized the stylist was not Christina at all. The business card we were handed when leaving said "Bailey," who isn't even listed on their website. The lack of transparency is unacceptable. If a client books with a specific stylist, they should be clearly informed of any changes beforehand. We would not have booked this appointment otherwise. To make matters worse, I reached out to the salon via email weeks ago to resolve this and never received any response. No acknowledgment, no follow-up, nothing. This appointment was for my daughter's birthday, which makes the experience even more disappointing. Based on both the service and the complete lack of accountability afterward, I would never recommend this salon.

My hair looks great! They were very accommodating for my schedule. It was not as expensive as I was…read moreexpecting either which is a good bonus.

Horrible salon. Don't waste your money! The beds are filthy as is the rest of the place. Hardly…read moreany of the fans on the beds themselves work so they have stand fans for you to put on. The inside of the plexi is filled with dust, hair and debris. The beds get HOT and some of the bulbs are ready to burn out. And, they do not stand behind the products that they sell you. I bought a very expensive bottle of lotion that turned my hands ORANGE and the smell was horrible because of all the sunless tanner in the product and they would not take it back. The owner didn't even have the decency to call and tell me herself, she had one of the teenagers there call me. I wouldn't have purchased the product in the first place if the little girl behind the counter would have told me that it had self tanner in it and it would turn my hands orange!! I told her that I hadn't been tanning in years and was clueless about the products. I purchased it on her recommendation. Big mistake. My friend gave me a coupon for Sun Tan City and it was then that I truly realized how filthy and disgusting Aussie Tans actually is. Sun Tan City is clean with knowledgable staff (hate the upselling though!!) and wonderful beds that actually work like they are supposed to. Take my advice....don't ever even bother walking into Aussie Tans....you will regret it.

Kim was amazing! She is an expert in what she does. I have had so many compliments on my spray tan…read moreby very harsh critiques. Not only do they love it so do I!!! You can't go wrong with Kim!!

Went with my friend to get a spray tan for halloween and it looks SO GOOD. natural, and bronzey,…read morethe perfect tan overall!! Kim is so sweet and makes you feel so welcome! if you want to look perfectly tanned go here!!!!!

Nice, family-owned tan salon. You choose your program: single event, purchase a package,…read moreshort-term membership, etc. Good variety of machines including red-light machines, clean, well-maintained and with polite, knowledgeable and helpful staff! Recommend highly!

Very accommodating and nice. Super clean. Best place to tan before vacation. ...........read more