First of all I've never seen a doctor who works on a first come first serve basis. This was my…read morefirst experience with the father "Dr Bill" as they called him. I went in because I was coughing and my nose was stuffy, wanted to make sure I didn't have something that needed antibiotics. I go in and one of the first things he asked is when was my last colonoscopy, then when was my last mammogram. He then tells me I have to come back and see his son to have a colonoscopy and writes me script to go across the street to a clinic they work with; I think it's my decision who I see and what procedures are done on my body. Then after telling him I'm hyper sensitive to antihistamines and on medication for cancer treatment, there was a back and forth for about a 1/2 hour where he kept telling me he was prescribing antihistamines for me and I kept telling him no I can't take them. Finally he says he's going to prescribe cough medicine. I go out to the girl at the desk and she says that I owed a $40 copay, I tell her what are you talking about, my insurance doesn't have a copay and I've reached out of pocket max on my insurance, she says there is still a $40 copay for the visit; I repeated I don't have a copay, what the heck are you talking about? She then realized she put the code in wrong. I go to the pharmacy to find out the medicine isn't covered on my insurance and has antihistamines in it! After another 45 minutes at the pharmacy they give me a replacement drug only to read on the paperwork Do Not Operate Machinery or A Car While On; Side Effects Dizziness, Drowsiness, and a Stuffy Nose among 25 other things. I call the office back and was told that they would give me paperwork to take a leave of absence from my job while on the medication, told them no way in hell!

The first question I ask when making a Doctors appointment is, "do you PARTICIPATE with my…read moreinsurance?" NOT, do you take my insurance? Big difference! This office said yes, more than 2 weeks before a colonoscopy that they took Anthem, without checking my plan. Over one week before the procedure I met with Dr. Scott DiGiacomo who also said, "don't worry about insurance". He stated that everyone in his group would be fine including the anethesiologist. Also, I told the office staff several times that I needed a pre-authorization for one anethesia code. They responded, "don't worry". (The office billed my insurance and took a co-pay for this first visit. Also note, that if you do not pay cash for your co-pay, this office tacks on an addition charge.) On the Friday afternoon, before my Tues. procedure, they left me a voicemail. As I was out of town, I did not get the call because I was in a no-cell location. If they had bothered to text me, if they had bothered to email me, or call the emergency contact number, I could have spoke to them. So it wasn't until I was back in town, when my calls came through, (and I had started my prep for the colonoscopy), that I found out by calling them back, that they were not a participant of my insurance. They said I could proceed if I paid 50% of the cost. They also said it was up to the patient to find out if THEY/The Doctors were participants, even though they had plenty of time to check and tell me if there was a problem. I WAS NOT TOLD by the office that I was responsible for pre-approval. Again, I had asked several times about insurance and they stated it was not an issue. I reminded them that they billed my insurance for the first visit. So, how did they NOT know if they were participants or not, and if they did not know what my plan covered, why did they have me pay a co-pay up front?. The office manager back peddled, and stated more than once that they could proceed if I paid 50%. She implied that there was a mis-understanding. A Doctor's office telling patients that they take their insurance when they are not participants is not a mis-understanding. It is unethical. I stated, "but, what about the anethesia group?" She could not respond to this. Patients have insurance for a reason. Paying out of pocket, is not one of those reasons. The office manager also threw out insults on the phone stating that my plan was, "a very small plan" and "you've had this problem before." I don't even know what she met by that, I was a new patient. Anthem BCBS is massive. Now I will have to file a claim with my insurance so the insurance company knows that this Doctor's office took a co-pay without even knowing my coverage. When I receive the EOB for the visit, I'm sure it will show that I owe because the doctor is out of network. I lost 3 days of work because of this, went half way through the prep. Now, to start over again. Dr. Scott, I can send you the bill for my lost wages, prep prescription cost, co-pay, gas and tolls to/from your office. Also, I asked to speak with you, and your office manager said I could not, because you were not available. When did the patient start having to do all the leg work for a procedure. I have called other Colonoscopy offices now to get a new appointment. After telling them what happened at DiGiacomo's office, they all stated that they DO ALL THE LEG WORK, they call the insurance companies, they have to; often 2 weeks in advance to get pre-authorization. So, was this group doing a procedure without pre-authorization? Doesn't add up. This office obviously dropped the ball, wasted my time and money, and are too arrogant to admit they made mistakes. The office manager stated that there "are so many insurance plans," that the patient has to check the doctor's status, they don't have the time. That's just another way of saying that they are lazy, or understaffed, or uneducated when it comes to how insurance works. Or, all of the above. If you are a patient in need of a procedure, find the Doctor who cares enough to take care of all of your needs. You should never have to do any of the heavy lifting. A doctor is only as good as their staff. And, this one failed. In hindsight, I am now grateful that the procedure fell through after speaking with other Colon doctor offices. If they can't handle the basics, I'm glad my health is no longer in their care.

Dr. Viksjo is very patient & answers all my questions. Never rushes me…read more Also a very pleasant office staff. I highly recommend this practice & Dr. Viksjo.

I've had multiple visits to Dr. Arun Matthews' office and for various procedures, and every…read moreexperience has been excellent. The entire staff is professional, friendly, and truly cares about their patients. From the moment you walk in, you're made to feel comfortable and well taken care of. Dr. Matthews is knowledgeable, patient, and takes the time to explain everything clearly. I always leave each visit feeling reassured and confident that I'm in great hands. I'm so grateful to have found him and his amazing team. They make what could be stressful experiences feel calm and positive. I highly recommend Dr. Matthews and Advanced Gastroenterology to anyone seeking compassionate, expert care.

Why is it that medical facilities does not respect our time? I have been waiting for almost 2 hours…read morefor the doctor to see me for my scheduled appointment & still have not been seen. Their state that if you are late, they charge you $50 or cancel our appointment. Is our time not important. Furthermore, this is no way to treat patients that are already ill. I watched a lady sit & groaned in agony. This is the 3rd & last time I will ever come to this facility. The results are the same. AVOID THIS FACILITY AT ALL COST. The doctors are Dr. Muthusamy, Dr. Sivananthan, Dr. Chirla, Dr. Ramasamy.

The objective of my review is for this place at Union, NJ to improve. I would give the doctors 5…read morestars; however, the staff lacks professionalism. The day my endoscopy was scheduled I didn't have my mother's schedule with me; therefore, I needed to change the endoscopy date if I wanted to be with my mother for her knee surgery. That night, I left a message. I called twice in the morning. On the 2nd. call the person answering me said, "Mom you have to give us time. The person who scheduled you will call you between patients. I called 2 more times in the afternoon asking to please return my call since the more I waited to move my endoscopy for another date, the less chance they could have an opening on the dates available. I ended up going again to the place. The young lady who scheduled me came to the door and said, "I promised we will call you today before 5." That never happened. The next day, I went to the place again (when they opened). I asked to speak with the HR manager. I waited 25 minutes for the lady that scheduled me 2 days before moved my endoscopy date, but not to the date I wanted and therefore I can't be with my mom the day of her surgery. The manager didn't bother to come to the window. She was there and she ignored me. This is the 2nd time the staff is careless with patients. I will still go there because the doctors are very good and they take their time; however, I would like to see some improvement in the way the staff works.

Wonderful !! Our first visit was very informative and knowledgeable and amazing patiant care ! WE…read moreFINALLY GOT ANSWERS !! Also great bed side manor can't say enough good things he will be our go to gastro .

I went to see Dr Vinod and he was amazing!!! Not only was he knowledge but he has amazing Bedside…read moreManners. The staffs are wonderful and treats you great and keep you up to date with what are the next step. I would recommend him to ANYONE! Kim R.

Unreal how every time I come for a visit my wait is over 1 hour. I'm on time for appointments that…read moreare hard to schedule around my work schedule. I take a break in the middle of my work day, loose money to sit and become agitated sitting in a waiting room with just one other person waiting just as long as I am. This is absolutely unacceptable. I hope I can find a more attentive and caring practice close to home ASAP!!!

rude to patients make comments about patient physical appearance and if you are overweight forget…read moreabout any niceties! all he seems to want to do is write scripts and collect copays he should be removed from the medical field this is a horrible so called doctor avoid this hack at all costs unless you like being demeaned and talked down to and made fun not professional at all he would make a better torturer than a doctor

I've been a patient of Dr. Warman's for 15 years now. Claudia McGeary, formerly right-hand…read moreassistant to John Squire and, later, me, referred me to him. She's old school and meeting her standards ain't easy. Dr. Warman is the best internist on the Eastern seaboard. His front office staff does a great job managing the patient load. The result: almost no waiting time (15 minutes MAXIMUM) at his office. He has a great referral network. Oh yeah, and he's Steve Guttenberg. He's affable yet efficient, good- humored, and he takes your health and privacy seriously. When he has test results for you, including and especially STD/STI/venereal disease tests, he himself calls you. If you don't pick up, then he leaves you a message telling you to call him back, but doesn't leave the results of the tests themselves in the message. Those he ALWAYS gives you over the phone or in person. He delivers the good news briskly, and you feel he is as happy and relieved as you were. I've also seen him deliver the uncertain or bad news with kindness and understanding, spending hours with her and her family, discussing which option would be the better one. It was a contentious proceeding, but he handled it with diplomacy. professionalism and patience. The process lasted for several hours, concluding in a major decision that prolonged the patient's life. He has embraced the latest technology and pioneered an easy check-in process that streamlines the provision of patient information including insurance.

Nice, pleasant and thorough the colonoscopy was quick well done. Doctor is congenial informative.read more

Let me preface this by saying I have worked closely with Dr. Tempera in the past; and he is still…read moremy physician years after. He is an excellent practioner. He is professional, caring and patient. Dr. T. keeps current with the latest studies and trends in medicine. He is an excellent endoscopist, Colonoscopy and Endoscopy. Members of my family and myself use him. I am a R.N. currently working in GI for over 15 years.

I would not recommend this facility to anyone. The staff is cold, uncaring and incompetent. As for…read morethe Gastroenterologists who work out of this office, they only care about the money, not your well being. The wait time to be seen is horrendous as well, easily an hour. Definitely take the time out to find yourself someone better suited for your needs.

Unique center with a variety of doctors. Located in an isolated area in open land, there is plenty…read moreof parking. There are multiple buildings and entrances, so you have to know which building the doctor is located in, or you are in a giant maze with multiple floors. I stopped by to get a blood check and an EKG, preparing for surgery coming up soon. The services were great for those 2 departments. While I was there visiting a doctor, there was a dining area, so I stopped by. I was hungry, so I ordered a cheeseburger and fries. It was surprisingly good. I would return again, might do lunch again there :) And the price was reasonable, too.

If you dispute your billing you will be talking to a customer service who has no clue about…read morebilling. The answer you will get is the billing is correct with no justification because someone else made the decision If you ask to talk that person who made the decision you cannot do that. If you ask for a supervisor, the answer he will call you back which he does not call back. You send an email to dispute billing, they dont respond to it. Lastly they will threaten you with collectio agency if you dont pay di a puted bill. Stay away from them.