I do not know about years passed, but the PA that I saw for diabetes care, Radha Bernander, was and is EXCELLENT! I was desperate for this kind of care, and she delivered. I highly recommend her for your diabetes care. The front desk staff was delightful, and the wait times were par for a busy practice. Radha listened to me patiently and answered all of my questions. She is a jewel! read more

We do not recommend this company if you need an Endocrinologist. The office staff is very unprofessional and ill mannered. We've tried calling them, leaving messages that are never returned. We've made appointments and once we arrive they tell us that it was either never scheduled or they had issues with the insurance. It would be nice if they could have notified us of the issues before we took time off work and show up for our "appointment ". Once they've informed us that we weren't scheduled, we personally asked the receptionist to reschedule our appointment and she said they would call us once they verified with the insurance; here we are over a month later and have not heard from them. We called the insurance to see what's going on and the insurance said they never heard from this office either of the two times. We need to look for another Endocrinologist! Beware read more

I was overcharged for $129 for a service I didn't receive. I was also charged for a full hour session when I was there 15-20 minutes. They overcharge you and then rush you through the appointment but put down that they spent an hour with you to squeeze more money. Dishonest practice I highly recommend going elsewhere read more

Good customer service, I was a regular patient and as soon as everyone arrived, they answered all the phone calls and messages. Usually I'm afraid of needles but I didn't feel pain when I got blood drawn out. read more

Doctor I see is good but business practices is horrible. They have made multiple mistakes with my medical records which has caused me denial on both on medical equipment and insurance because they gave incorrect information out. Cannot get anyone at the office to contact me personally regarding any of it. read more

I've been going to this doctor for several years. The staff is kind and professional. The doctor is extremely knowledgeable. The best part is they are not quick to place you on a prescription medication like other doctors. They will work with you on another plan that does not include prescriptions. read more

Nice Doctor P but the staff and communications are terrible. I had a prescription, took it and ran out. I tried and the pharmacy tried to get a refill. No answer. I got very sick and tried to make an appt: called twice, no response. It seems perhaps there is no time for them to talk to anyone. I want someone I can at least get a message to. Now 1 yr later they send me text msgs for an appt. Maybe I could get in by 2025...No thanks.. read more

After signing in and waiting for over 30 minutes in the waiting room, I finally went to speak with the lady behind the glass window to inquire about new patient paperwork. She rudely told me that I "shouldn't be speaking to her" but to another lady across the building. When I finally had a chance to speak with the other lady (She was on the phone for 15 minutes) she looked me up in the system and told me that they had scheduled me in the wrong office and I needed to go to their huffmeister location. AFTER ALMOST 45 MINUTES OF WAITING AROUND I FIND OUT THAT THEY SCHEDULED ME IN THE WRONG LOCATION!! I received 2 confirmations that I was to see the doctor in the Katy office. Frankly after being wait listed for almost 3 months, I was pissed. I will NEVER EVER recommend this medical office. The customer service is AWFUL and the quality of preparation is lacking. read more

Amazing, today I recieved a letter because I voiced my frustration about never getting refills on time, never getting one call back, have four people on there forum MDBug.com, agree with me, this office actually wrote me a letter to dismiss me as a patient. Oh and deleted my comment. I am an office manager myself and with this kind of customer service, this staff would be fired in a heart beat. I will be glad to also comment on yelp and any other public forum the service you will get here. As I stated again, I will no longer come to a practice where they clearly have no idea how to treat patients or handle wrong doing. The manager Gloria jaramillo sent me the letter instead of trying to resolve the matter. Gloria from one manager to you pretending to be one. Work on your costumer service skills instead of cowering behind a letter. No call was placed once. Beware people. read more