Elderly Mom taken to ER by ambulance at 4a Thursday morning. Waited to be admitted until Friday at…read morenoon! Zero communication, HORRIBLE automated system for inbound calls, very little staffing on the patient floors, attending physician missing in action - I could go on but just know this is NOT a good hospital! She was released the following Thursday with very little accomplished during her stay. Repeated a test for no apparent reason, not bathed all week, gave the wrong medication and did not inform us she was ready for discharge. Going back a week to her initial ER visit, I now understand why they didn't have a room for 36 hours to admit her - the disorganization is so bad they just can't move people through the process! It genuinely felt like they were bleeding the insurance company for every nickel they could - lots of wasted time. NEVER LET ANYONE TAKE YOU TO ADVENT! Horrible experience

We visited the and opted to have our first child to be born in AdventHealth birth center. This is a…read morewell organized hospital with multiple facilities included. The doctors are extremely talented and the care is top-notch. They have an ICU and multiple other facilities in this the nurses over here in the parts center are very talented. We worked with somebody called Emily and she was outstanding. The front office is very efficient and they follow HIPAA guidelines and make sure that the security is good. This place does have a great cafeteria for a very nominal prizes everything over here that you find is very cheap. I definitely recommend this place for new parents.

I was admitted in 7/7/26 and released on 7/10/26. The ER was top notch and quickly got me admitted…read more Every single person I encountered was kind, compassionate and caring. The Doctors made sure my pain was control and the nurses (who were fantastic) made sure my prescribed meds were given to me on time. The transport people were all very kind and pleasant also. I would highly recommend the ER and this hospital.

Because of the reviews & major anxiety w/doctors, I was super nervous about a procedure I was…read morehaving on 7/10/26. From start to finish it was by far one of the best experiences I've had when having outpatient surgery. Each person on staff was kind, compassionate and supportive. The nurse who cared for me after surgery was absolutely amazing. I sure wish I remembered her name. They stayed on top of pain control and nausea. I didn't have to ask, she was already taking care of it. I'm so glad I didn't let the reviews scare me away because like I said in the beginning, by far the best experience when going through outpatient surgery. Kudos to the staff in outpatient surgery.

Horrifically unprofessional and dangerously incompetent! Nurse Practitioner is rude and unconcerned…read morewith listening to the patient, Doctor is incompetent, lab is incapable to tracking tests and results, and office staff will blame everyone they can if it means they don't have to accept responsibility.

Staff is always really nice and knowledgeable. The Dr.s are really good. Nurses are very nice and…read morefriendly. They have a patient portal app that keeps all your records like labs and visits on record. Which is nice because all the staff have access to it so there won't be a lot or running around. They also post lab results for the patient to see. And... they call you and go over the results with you if anything is out of the ordinary. Getting blood work done is fast and easy. Don't have to make appointments. I am usually in and out in 10-20 minutes. They have been doing a lot of expanding at the main hospital location. I like the new offices. Much improved over the old offices.

I had a spine clinic appointment the end of June 2026. I saw Dr. Ohio for a very serious problem…read morewith my spine. He went in depth to explain what it will take to do the procedure I need to have. He answered all my questions and was very straight forward about all the details. He spent about 20 minutes with me and did a good examination to make sure of what he was seeing on the CT scans was accurate. He was even kind enough to give me a referral to another Neurosurgeon who has a lot more experience with what I need done. His bedside manor was excellent with me. That's what I call a good DR. !! I would recommend Dr. Ohio to anyone who has a serious back problem.

Absolutely recommend this hospital and I definitely think its one of the best in the facility. They…read morehave always taken great care of me and the staff is really wonderful. I received the best care possible from them.

I had the best nurse, great service, ladies at the front desk were great. I would highly recommend…read moreout pt surgery here. Facilities are clean, and well maintained.

I received services at this surgery center and I most say I had no issues. Very clean and organized…read morefacility. They fo charge by the minute so if your allotted surgery time goes over the estimate that your doctor gives you will be charged even more. Their nurses were timely in getting me prepped and turned over to my surgeons team!

I visited today given my Dad might be transferred there for rehab soon from the hospital. The…read moreadmissions counselor was delightful and front and tour staff very pleasant. However, this place is literally the WORST I've seen in years. With each care unit's need increase the smell increased too. Over crowded and dated. Dust everywhere like an episode of "Hotel Nightmares"... 80s fake flowers, 8" diameter water puddle in the small elevator and countless puddles everywhere that no one seemed to see nor address it us (where were the safety signs for wet floor?). Lawsuit for slip and fall waiting to happen. One communal area door was completed blocked in the men's unit; rooms super small and hard to distinguish the staff from the residents unless they were super young. If it's been a childcare center it would have been closed or minimally cited. The fence to a "garden terrace" was like the leaning tower of Pisa... nearly collapsed and unsafe. The tour guide blamed some things on COVID -but Covid lockdown started 5 years ago and the ratings 5 years ago were still a level one. I really feel sorry for anyone without choices in their long-term care or end of life care. Please tour before you allow your loved one to be placed. Wear a mask because it's one sneeze from an outbreak. I feel for the employees too because it's like clearly you had no other options either. Sorry I'll keep my Dad at home and exhaust his savings and mine before I would allow him to go there.

This is the worst nursing home. My kids and I called the director last week to see if we could bake…read morecookies and bring them to people who have no family. The director was so grateful and said yes. I asked the director if there were any diet restrictions with people who couldn't have sugar etc.. and she said yes but a cookie would be fine. After baking and packaging the cookies individually today to bring, we got to the nursing home and the associate director said they can't take cookies or anything. She would not explain the reasoning. She was very cold and had no emotion. I said well isn't the director higher than you, she said yes but she went to the executive director. I would never send my love one to this place. I feel so bad for these people who live here. Horrible place.

These remote locations are popping up everywhere now. I was present for an Xray…read more The check-in was my first stop. After rushing to get my appointment and arriving a little late, the check-in person was so warm and friendly that I was not frantic anymore. She was very personable and kind. The radiologist also had a good bedside manner. She completed my test and I was on my way.

I am incredibly grateful for Dr. Justensen and the entire wound care team at KU. After months of…read morestruggling with a non-healing wound, I came in feeling worried and overwhelmed. From the very first visit, I was treated not just as a patient, but as a human being. I especially want to recognize Lynn at reception for always being warm and welcoming. The nurses -- Stacey, Mariam, Kristen, Sarah, and Shelley -- are absolutely exceptional. Each of them has shown genuine compassion, patience, and professionalism. They take the time to listen, explain every step, and make sure I feel comfortable and cared for. I have never once felt rushed or dismissed. Dr. Justensen is knowledgeable, attentive, and truly compassionate. The level of empathy and quality of care this team provides goes beyond medical treatment -- they restore confidence, dignity, and hope during a very vulnerable time. Wound care can be physically and emotionally draining, but this team makes you feel safe, supported, and respected every step of the way. I highly recommend KU's Wound Care to anyone needing specialized, compassionate treatment. You will truly be in the best hands.

I've been a patient of Dr. Gatz for several years now, and I hope he never retires because he's the…read morefirst GP I've had who actually listens to me rather than being dismissive and indifferent. The staff at the front desk are always friendly and very personable. Amy, Dr. Gatz's nurse is very responsive and so understanding of my crazy work schedule as I travel, and am gone for weeks at a time. I'm very picky when it comes to health care providers, and knowing this, Dr. Gatz has always referred me to a specialist who is exactly what I'm looking for. The new location is beautiful, by the way!

Went to urgent care for a sports injury to the arm and the nurse practitioner student kept asking…read moreabout sleeping on it wrong or leaning on the elbow for an extended period of time. Really unsure what her line of questioning was, as the injury was directly related to and happened DURING a high contact sport. It made me wonder if she was even listening. I won't go into the back and forth details of the exam but if I hadn't pressed for direction on treatment or recovery I would have simply gotten an "I don't know and go see your PCP". If my PCP could have gotten me in for an appointment, I wouldn't have been at the urgent care in the first place. The worst part about the experience was the dismissiveness of the student and the lack of professionalism from the overseeing practitioner. She literally walked out of the exam in a fit. Didn't even end the exam just walked out. I wouldn't recommend this urgent care unless you are in desperate need without any other options. The only positives were the facility was clean and both the front desk and nurse were friendly.

All the $ hospital gets and no regards to patient care/satisfaction. Wow…read more 1. Nurses don't wash their hands as they should. 2. No one ever knew what the game plan was 3. Doctor seldom seen, if any, after admission. 4. Old nasty drafty hospital rooms. 5. If staff spent as much time with patients as on their private cell phones, it might be better. But only if they washed their hands before touching people. Yuk. Giving two stars because the gift shop is awesome and front desk helpers are super good!

the er dept at ku is terrible. I've been a patient for years and so has my family. the er dept has…read morefallen into the sewer system. I would not take a hurt dog to them in the future. they have become that bad.