Driver was really unprofessional, looking at phone while driving. We won't book from this company…read moreagain.

We booked Airport Direct to take us to the Toronto Airport on Sat Jan 11th. we were extremely…read moreimpressed with the company. We received great communication after booking with them. They sent us a message with confirmation of the booking, the driver's name and his contact info. Our driver, Adrian was early and got us to the Airport in good time. we highly recommend Airport Direct!

Used their service multiple times this summer- staff was amazing to as we had a baby seat that was…read moremissed by us at pick up- they sent another vehicle to go and pick up the seat so that we had it on our trip. Love these guys!

run ,dont' walk! terrible company! my driver took off!! left me at terminal 1, got home 5 1/2 hours…read morelater! driver thought it was funny! very condesending! ! no customer service!!!

The absolute worst customer service. Booked a taxi for 3 from Pearson International Airport to…read moreKitchener and was informed by email that the car I booked would not accommodate 3 people with 3 suitcases and I would need to book a van at $35.00 more. I spoke to management and was informed that their board decided that this is their policy now and no exceptions. Con artists trying to extort more money for their inadequate service. Will never use Waterloo Taxi service again and they didn't care. Use another taxi company for better customer service.

This is my favourite taxi company in Kitchener-Waterloo for traveling to/from Pearson Airport. I…read morehave used it for myself on many occasions and I booked it also for my son, and it was always reliable, efficient, and punctual. The drivers are excellent and the vehicles clean and comfortable. I trust this company 100%, and would recommend it to other travellers. Don't be put off by booking online and giving your card details in advance. They are a trustworthy company and the money will only be taken on completion of the trip. Plus, their prices are the best in the market. What is not to like?

Well-appointed and clean car. Our driver Sam was great: punctual, knowledgeable, courteous,…read morehelpful and an excellent driver. I would use this service again.

Seeing how this had great reviews and I was up for a few more trips, I booked this over my usual…read moreairport limo. Overall, great new cars, on time, ok cost, and good drive... so why the 3 stars only? The driver behaviour is what made is just a bit 'blah'. I called into their toll free line and they were quick to respond and take all my information to get the airport limo booked in 5 days advance. I liked how the driver came in early and waited nicely on my driveway till I was ready to leave. The car was spotless and new. I appreciate how the driver was clearly not new to driving in Canada and went at a good pace on the 401. In addition to that, it was clear that he was a very safe driver and anticipated the other driver behaviours. He was able to make polite conversation throughout the route without being too personal. That was a nice touch. When it came to paying the driver, the amount given was no issue but as I swiped my credit card, it came up with a choice of 3 tips ... 16%, 18% or 20% tips. This tip amount was definitely high and out of my company's policy so I gave him what my company allows (12% max). When I handed him back the credit card terminal, he made a face that was clearly unhappy and a dirty look. He didn't even bother to say good bye as he dropped my bag in the middle of the road instead of the sidewalk by the terminal. It was a stark contrast to the behaviour during the drive. I get that he wanted more than 12% tip... but his final behaviours definitely didn't earn it or repeat business from me. I'm going back to my other airport limo service.

Very professional and helpful. Felt comfortable and stress free on the way to Pearson.read more

From the owner: Limousine Services Airport Servicesread more

Want to book a van to airport on coming Tuesday. Call them on Sat, ask u to leave message. Schedule…read morethe time on line, they said they will call u back. Actually they don't work on weekends.

From the owner: Shuttle service for your unique needs. Servicing Cambridge and surrounding area for Airport…read moreTransportation, Wedding shuttle, special events and so much more.

I was looking for shuttle/car service that was reliable and that would take me from Buffalo…read moreInternational Airport to Niagara Falls, Ontario, Canada and back that was reasonable, reliable and had great service. This company had 5 star reviews on another website so I checked them out online and in emailing the company with my questions, Cory answered my questions and as a bonus I booked 3 months in advance and was able to use their winter discount special! The drivers I had for my round trip, Bill and Paul were prompt, professional, and friendly and you don't share the ride with anyone. I would recommend this company without hesitation! Don't forget to tip your driver at least 10 to 15%!

Great experience being picked up...driver text me before my flight and gave instructions on where…read moreto be picked up at the airport and the time - perfect!. Then you get to the return. Nobody from the company called or text the morning of pick up so I sent an email to the owner Cory and text my prior driver. It's an hour before we need to leave and nobody has set up a time or confirmed our pick up. I finally received a text from Cory to say he would be on time and then had the nerve to chastise me for checking up on him and told me to be patient. Funny, I get ghosted from Cory with no direction on a pickup and then he has gall to blame the customer. He then proceeded on sending multiple harassing texts to show his immaturity. If you have a flight, I wouldn't expect to make it if Cory is in charge however expect to get talked down to the whole ride. DO NOT USE THIS SERVICE!

Great service and reliable taxi. They have experienced and licensed drivers so I trust them more…read morethan uber or lyft new drivers. You can easily book a car online or call them. Their cars are always well maintained and they are required to clean them everyday.

Great service! I use them every time I fly. Today I realized that I booked the wrong date for my…read morepickup and they still arrived to pick me up within 15 minutes of calling. They are always on time or early.