Lucy, Ann, and Hanh made my refinance experience seamless. Ann checked in regularly with me until…read morethe interest rate dropped within my targeted range. Loan Factory also has automated notifications that conveniently emailed/texted me daily interest rates. Once I reached my ideal interest rate, Lucy helped me with the refinance process. She was very professional and responsive. I highly recommend Loan Factory for great rates and personable customer service. Lucy patiently explained all the different fees to me and worked with my requirements. My impression of Loan Factory is that their employees go above and beyond as they helped me find the best rate possible.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

Buyer beware. I wish I saw these reviews earlier below. They exhibit my experience too! I used this…read morecompany and will never use them again. Facts: 1. The pre-qualification process. The prequalification is just a basic ratio with no rigor. You can be pre-qualified for a billion dollar home perhaps and then when clear to close happens a zero hour, the true diligence happens - from seeing your corporate returns to general ledger to bank statements that have not even been produced by your own bank. All the 45-60 prior you have be led to believe you were in good standing. The party that pre-qualifies is NOT the same party that clears you to close. 2. Study your timelines and overcommunicate to them. I never got so sharp on the mortgage process until I witnessed the comedy of errors from this firm. First, we were told we need an appraisal. Then we didn't. Next we asked for a new close date, and did not get but verbal from the Loan Officer. Then less than 48 hours from the closing day, the company asks for the paper-ed up new closing date documents. It was our experience that this company works from your close date to do EVERYTHING. While I asked for a 30 day deadline of standard mortgage dates, clear to close, 3 day closing docs etc,. NONE OF THIS WAS MET. I had to get the President to act on loan processing to actually get my loan into formalized review. Then, every sales manager on down called me but with no actual solutions. Terrible. 3. Closing docs - We got these 2 hours before closing time from the title company as they provided less than 24 hours in front to the title company. Imagine having to read about the terms of your new home purchase with like 2 hours or less. Then imagine that potentially the formalized review forced you to have to cough up more cash (like significantly more) because true review of your DTC ratios forced a different number on closing day. 4. Rate. The rate, the rate, the rate. We basically had to work with our LO and determine when to lock. We were glad we locked when we did but sad we did not lock earlier. If you have any understanding of markets - insist on the rate lock when you feel comfortable. Our Loan Officer was nice, but you could see his helplessness. I would have been WAY better serviced going with a nationwide company like Rocket Mortgage who communicates and holds internal SLA for this process for you. Buying a home is stressful enough much less having to manage Amcap through the process. Never again. I hope you factually gain insight from my experience.

Kialye Wasil made our home loan refinance process a joy, From start to finish she provided…read moreprofessional courteous service and was especially sensitive and caring about us as people and not just as a business task. Our loan was processed in an extremely fast amount of time with little to no obstacles and it was do largely to her diligent attention to every detail. Kudos to Amcap for having such a great person in their employ, I'm 100% going to be a customer of Amcap for my home loan needs. Thanks and keep up the good work. I highly recommend this company.

I spoke by telephone with this brokerage. Lack of professionalism, very poor communication, and…read moreunable to offer/provide a service to me. Not recommended.

Easy to work with! Minnie Chen did our loan and she was great! We had the lowest interest rate I've…read moreever heard of. She is "fast". Just call her and make an appointment and be sure to have all your paperwork and two years work history, proof of income, and credit score 690's or better, with down payment, or proof of money to purchase the home. Check your debt to ratio, and have co-signer if you're credit is low. Both need all the things mentioned above with proof income, plus have your driver license and ID with you.

I was the home seller and my buyer was using this mortgage broker. This broker delayed my closing…read morean entire week due to their incompetence. They continually did not obtain the proper documents from the buyer throughout the process and they didn't get them to the underwriter promptly or follow through with the underwriter to insure things were getting done on time. Their customer service is lacking and with so many lenders to choose from, I'd suggest going elsewhere if you'd like to close on time!

I used Top One Mortgage for my home loan in the Heights and i received incredible service from…read moreWinnie and Michelle. I once emailed a question on a friday night at 10 pm and got a phone call from Winnie a few minutes later with an answer. They are incredibly dedicated to their clients and are so reliable and on top of their game. I have referred them to many of my friends and clients - highly recommend!

I wanted to try a different mortgage company but this company ended up to the the worst mortgage…read morecompany. The lady who processed my refinances was not professional at all which caused me doing a lot of extra work. A lot of mistakes, and I have to cover their mistakes even after closing....No apologize for their mistake. Always right and confident. Please don't use this mortgage company.

SInce COVID hit, I have been the only income in my household. I worked hard to make every one of…read moreour payments to this company. As well as all of our other monthly bills. I haven't missed a single payment to any of my accounts since the Pandemic. I made my MAY payment late -- after the 16th but before the month ended -- and they reported my mortgage as MISSING A PAYMENT. Not late, DELINQUENT! My credit score just dropped 53 points because they reported me as DELINQUENT!! I've worked hard to keep my credit score GOOD and they just knocked me down without a second thought. Thanks!

Foreclosure mill, not a lender. If they bought your loan from Chase you are losing your home so do…read moreit strategically. You can hire a bulldog plaintiff's attorney and sue them for deceptive trade practices and for violating consumer law. Otherwise, you're screwed. Don't believe anything they, or their law firm, tell you. Get EVERYTHING in writing. What they're doing is legal, but it's wrong. Fight these parasites.

Execellent customer service. He helped me a lot on buying my first home. Highly recommended for…read moreanyone who wants to buy thier first home.

From the owner: - As a mortgage lender, Absolute Mortgage & Lending controls the entire loan process from the…read moreinitial loan application all the way through the delivery of the loan into the secondary market. We are able to ensure an accurate and faster closing process because each step occurs in-house - processing, underwriting, closing, funding, shipping and secondary marketing. - Mortgage professionals that are fluent in Vietnamese. - Specializes in working with self-employed, contracting, or W2 clients. - Special programs for veterans, doctors, and teachers.

I found Rich to be immensely knowledgeable about not just mortgages (there are like hundred…read moredifferent types), but also about the real estate market in general. He got a great rate for us and more importantly, explained how the loan that we got best serves out needs. Add his friendly personality and the whole experience was simply top class. Highly recommend Habayit!!

My fiance and I worked with Rich Bonn with LeaderOne to secure financing for our new home. He…read moreresearched and presented us with different loan options that would fit our needs. He explained the differences between them and how each one would save us money or impact our financials. Rich was very quick to respond via phone, e-mail, and text message and helped us through the entire process. Even after our closing, he has followed up with us to ensure our move went smoothly. I would highly recommend LeaderOne Financial Corporation & Rich Bonn to anyone looking to purchase a home!