Disappointing experience Absolutely not satisfied with the service provided. The service fell short of expectations,lacking professionalism. Businesses like this should not hire rude employees and managers. I recommend customers to shop eyes where. read more

We purchased two pieces from a local retailer here in California. We had wait for them to be built. Both were powered models. They done well I guess (hard to judge a couch). Two years later a motor went out. There are no parts available on their website. Guess I'll have to call my local for service. read more

I bought 2 leather living room from this company they both lastest 4 years and I paid 6,000 each time and they say there leather is top guality in 8 yeard I could have bought a brand new one ever year from bobs furnitures and still had money left this set is four yeard old and the leather is cracking and I have a warranty they said they do not cover wear and tear I told them I have a car with leather interior and it's 16 years old and no crack try for months and they will not do anything please don't buy from them they are way over priced and they donnot stand behind there products read more

I really tried to be their customer! It has now been more than six week since I first requested fabric samples so that I could order a sofa, loveseat, and matching ottoman. The samples in the design galleries in the stores are not consistent with what they offer in the factory. I am told their sales rep hasn't kept them updated. I called the factory and gave them fabric numbers and asked for samples. Despite numerous calls and emails, I have yet to receive my samples. Tomorrow I'm calling my salesperson and asking him to suggest a different manufacturer. If they can't get samples to me, how in the world will they respond to a service request? read more

I bought a new RV on 16 March 2016. It contained a couch and loveseat made by England furniture (a subsidiary of Lazyboy). The furniture is covered in a vinyl kind of fabric. In a little over three years the fabric on the left arm of the loveseat began to peel (see photos). I called England Furniture and they said to contact our dealer, and offered no other assistance. I would definitely NOT recommend England furniture. This is what your England furniture purchase might look like in a little over three years. read more

England - Peeling in 3 yrs 3 months - Furniture Stores Near Me - New Tazewell, Tennessee

See all

We purchased a pricey custom sectional. Before we even had a chance to use it, one end had the fabric come apart from the couch where it attached with staples. You could see cardboard and it looked of poor quality. They have since ordered us a new one through the retailer. During that time, the chaise lounge completely came apart from the rest of the couch. A bolt/screw came off and there is no way to reattach it. We have tried (through the retailer, as I cannot find a customer service number or email) to cancel the entire replacement order to no avail. Highly disappointed with the product and the "customer service." Will not recommend nor purchase again and will pass along the info as often as I can. I hate working hard and being ripped off. read more

If I could give this company ZERO stars, I would. Ordered a sectional from a local store and have had nothing but problems with it since. They "claim" they fixed the cushions, which have huge gaps between them, but nothing has changed. They "claim" they checked the dimensions, but something is clearly not right. I wish I would have read the reviews first before ordering. I would steer clear of any furniture made by this company. read more