Let me start by saying that in business, the most important things to me are customer service and…read morethe quality of goods/services provided. I commissioned a trophy to be made by these guys about two months ago and was told it would be ready in a couple of weeks. The design was essentially a trophy base with a mount to fit a glove. I was quoted $50 for a basic trophy, and about $75 for a more customized trophy for a "specialized mount for the glove." After a month, I hadn't heard from them yet, so I phoned in. They told me they hadn't even started on it yet, and had questions on some of the specifications. Doesn't necessarily make me feel like the most important customer. Customer service sin #1. They ask me to come in to make a few decisions about the trophy, so I head in. I give them more specs, and they say it should be ready in another 2 or 3 weeks. Great. Again, about a month goes by and I have to reach out because I haven't heard back from them yet. They say it's not done yet, but they will rush to get it done. When I go to pick it up, they charge me $145, almost double the $75 quote. Overpromise and underdeliver. Customer service sin #2. Overcharge by 2 times the quoted amount? Customer service sin #3. When I challenge the charged price the manager comes out and says "What, you don't want to pay for your trophy?" I explain to him my hesitation due to the cost discrepancy. Without even looking me in the eye, he just says "Fine, what do you wanna pay?" I tell him I'd pay $85, and he says "Fine," takes my payment, and walks away without saying thank you. Rudeness. Customer service sin #4. The trophy base looks great, but the specialized portion they "made" for the gauntlet is just a square block that the gauntlet doesn't even fit on. They wanted to charge me double for... this? Customer service sin #5. Respect yourself by going elsewhere, 'cause in my experience, they won't respect you here.

They went above and beyond and the engraving was perfect. 100 percent recommend. We came in needing…read morea watch engraved with a sensitive time frame and under extreme circumstances. They were so accommodating, kind and professional. I will never go to another place again for engraving.

Such a cute store hidden in this shopping center! So glad I stopped otherwise I would have missed…read moreit. Really cute and they carry local handmade stuff, everything in here was super unique and the owner was very friendly and offered willingly his story about the business.

Seemingly misplaced in a mediocre strip mall shopping center, Gottschall is a high-end…read moreartsy-craftsy store in the Willow Creek Shopping Center, right next to the Ream's. Engraving is only part of what they do. Their art and home decorating items are SUPERB. And expensive! Still worth a visit.

I had some engraving that need to be completed and they work diligently with me to find the correct…read morefont needed to match the other engraving on the plaque. They were on time and the price met my budget. Thank you again.

From the owner: Crown Trophy Provides Trophies, Medals, Plaques, Crystals, Acrylics, Cups, Corporate Awards, Sports…read moreTrophies, Custom Awards And Promotional Gifts To The Salt Lake City, UT Area.

Pretty good. $25 for engraving which is half the price of Joe's firearm. Joe's firearm actually…read moreship all engraving to a 3rd party. Since the engraving surface is curved, he charged only $5 extra. Still not a bad deal. This part kind of cracked me up. The guy told us, it will be done in 2 or 3 days. No call on the third day. Eventually we called, the guy apologized and explained he was having too much fun with his wife's new mustang. Hehe... since there is no rush for us, the guy finished it on the 4th day. Looks great! You can tell from the picture. PS: he also does knife engraving. One more thing, he was a pretty funny guy. He joked, "you want to know a funny thing? I worked on firearm for a very long time and I still know nothing about firearm."

Had them do some BATFE-required engraving for me. I chose them because of the previous review,…read morebecause they were the primary party (not sending it elsewhere to be engraved), and because they were relatively local. The job was done when they said it would be done, they did a great job, and it was low cost. Would I have liked faster turn-around? Yes. But it was still way faster than sending it anywhere else, and half the cost. They were a good choice for me.

The Trophy Case does great work and has an amazingly kind staff. Would recommend for all your…read moretrophy needs.

This trophy shop is a breeze to work with. I mostly interacted with them by email and just sent…read morethem links to stuff I wanted off their website. Though I ordered a large amount of stuff pretty last minute - they got it all done for me in time to make a flight out to Arizona.

Can not recommend these people enough. If you have a difficult job good luck finding a better…read moreplace. I drive 350 miles to get the work done I need (which is very demanding) because I can't find anyone who can get it done right. Done numerous jobs with them and 1000% satisfied with what they do for me.

We were requesting custom engraving on a decorative dagger…read more They did an excellent job with the design work, layout and the dagger turned out better than we could have imagined.

First, take a look at the attached image of their customer reviews. Notice a common theme: "cheap"…read moreand "quick." "Expertise" is also hinted. Therefore, imagine my understandable great dismay and dissatisfaction when I brought in a common Casio PRO TREK to have its rechargeable battery replaced. The initial associate whom I'd handed the watch and described the issues (battery not holding a charge; ABC features causing recovery mode; no beeps; etc.) to was a moron. He cluelessly inspected the watch with a puzzled look and repeatedly asked about it features and the problems, then suggesting that I should leave it overnight. My fair interrogative inquiry to the idiot: "There've been many other customers coming in here for the same thing. Why are you acting like you've never done this before!?" That was when another employee (boss or manager?) came over with an attitude. However, this one did show proper knowledge and promptly, correctly diagnosed that my Casio should get a new battery installed, BUT would cost 75 fucking dollars(!) and take a few hours. Again, "read the numerous reviews" as I suggested to the second individual, who faslely argued the rechargeable battery for my watch cost more, while also stupidly implying that in all the years the shop had been operating--with many customers visiting--no one had ever brought in a watch with a rechargeable battery. So, having enough of the bullshit from the two dumbasses, I curtly left. Subsequently, I ordered a $15 rechargeable battery online, watched a 5-minute video, and proceeded to replace the battery and reset the watch myself. No pointless, useless watch repair shop necessary.

I dropped my Rolex watch off to get an estimate to have it repaired as the auto wind mechanism…read moreisn't working well. I got an estimate that was over my budget but wasn't charged for the work to check it out. Maybe I'll bring it back after a few months to have it worked on. The staff are pleasant and friendly and the interior is full of fun nutcrackers, clocks and watches. Mt Olympus is a neat little shop with unique products.

This place is AWESOME!!! Not like a typical knife shop with cases, NOPE, all the knives are out to…read morehandle and try out. Amazing owner, amazing employee AMAZING knowledge. 100% customer service. Well done

I saw a flyer for Timber Knifes yesterday and I wanted to stop by because I needed a new pocket…read moreknife. My family and I walked in and the decor was really cool! All of the knifes are displayed and you can easily pick them up look at them. The Bad Upon walking into Timber Knifes no one said hello welcome or can I help you find something. There was a couple of people talking and laughing towards the front door. My first thought was they were customers because they would have greeted us. BUT i was wrong its was a worker talking to his friend. So, fast forward 5 minutes and no one still has said anything to me or my family. Then walks in a local man I assume because every worker in the place greeted him. Even the ower of Timber Knifes comes out and talks to the guy about steel blades. So after some time the ower yells to a worker "hey sharpen this balde for free". Then the ower walks right past me and my family and does not say a word. So at this point i think forget this place and turn to leave. Then someone asked me if I needed help. This guy had a great knowledge of knifes and was freindly. Because of him I purchased a knife for me and my wife. Because of him its 3 stars and not 0. I really and truly think because we are not locals from Heber City the ower and his sales team did not help us when we first walked in. So, if your from outside Heber City dont expect great customer service from Timber Knifes.