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    Enid Wellness

    4.8 (22 reviews)
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    Alejandra C.

    This review has been a long time coming.. I have honestly not had the time or the energy to write this because it's a lot to be honest. But I feel that I definitely need to talk about the customer service I received from dilcia. She was pretty cool at first, the type of personality that makes you feel like you guys could even be friends. She welcomes questions, she responds to your questions with good info etc The first image I've attached shows the response she gave me when I text her concerned about the dryness under my eyes. Image #1... Pretty rude response from her, I honestly didn't even know how to respond to her rude ass response. Maybe I could've said hey how are you to begin with, but I'm still YOUR client, you don't get to like talk to someone like that and think they're going to forget it. ---------------------------------------- Next set of images are other screen shots showing the conversation of the day I went to go pick up products that I ordered. Basically she told me she would be there that day and time, I text her I was 5 minutes away, at this point she barely mentions she isn't actually there and gives me instructions on how to walk in and get my products. I'm annoyed, but I'm like whatever, so I block the driveway to just a really quick run up and grab my stuff in the rain, when I get to the front door it's locked. I call her and let her know that it's locked... she's like embarrassed/shocked and says that she was unaware it would be closed. So she told me she'll call me back to see if anyone can come and get me. I'm waiting for at least 10 minutes at this point I walked back to my car. she told me the owner is going to show up in 10 minutes to open up the place and allow me to grab my things, 20 minutes later, the guy shows up we walk up to the front and he doesn't have the right keys. He tells me he lives 10 minutes away and will be back in a few minutes if I just wait. Another 20 minutes later he shows up, we go to dilcia's spa room and I finally get my products (which were not separated or labeled for me, they were literally mixed with all her other products and the owner was like "I'm sorry I'm not sure what was supposed to be yours so I need to make sure with her first"). Then he tells me that he's going to hook me up with gift certificates to go to the spa for the inconvenience (never happened). And then he tells me please don't tell Dilcia that I had to go back to get the right keys... talk about professional. So after this huge inconvenience I try to communicate with Dilcia: next time just please let me know if you're actually going to be there because if I would've known you weren't going to be there ahead of time I would've literally not even went. All I really needed was, I'm super sorry won't happen again, but what do I get.... see images 2 & 3. She basically says well I did tell you when I would be there but I had a cancellation and to that I respond exactly so if you have a cancellation please let me know that you won't be there anymore as soon as you know you have a cancellation... and then she says it's super important to text ahead of time but I know how these things can get away from such a busy person.... basically she's trying to put the blame on me lol. Funny thing is that we DID confirm the day before, and I text her around 6 PM that I was almost there the day of (see pic #4).... ------------------------------------ So after these two experiences I will definitely never be returning or recommending anyone to come here. The problem wasn't even the whole inconvenience in the second situation which really is a problem but it wasn't a problem for me, it was her response to the whole situation. The customer service just wasn't thereshe's super rude. ******So I just saw the comment she left, and this is exactly why I'm done with her lol. She literally just proved my point. Because instead of saying "sorry for the experience you had with me," and just take it in and try to be better, she deflects. Even goes as far as calling me a liar lol trust me, there is no lie here and I have the texts as well. I just posted the screenshots that were relevant to the situation. Notice I was in no way even tearing down her actual service/product - Only her actual customer service. But I actually did have one negative Experience with her actual service, which was my first facial w her when I told her I wanted my blackheads on my nose taken out and she started doing extractions on my 4 head... then I got a huge zit on my 4 head two days later that was never there. And I told her about it a week later and she tried to do this deflecting bullshit as well instead of just saying sorry. That should've been the very first red flag and I should've ditched her then, but anyways, I hope everyone can see by her response (to my true experience) the type of person she is. Don't work with this girl. Immature and unprofessional as fk.

    Amazing facial!!
    Osvaldo R.

    I've been Enid's client for 10 years now. As an actor maintaining my skin is super important. Enid has kept me looking and feeling confident. She extremely informative and her hands are amazing. I think one of the main things I appreciate about her services is that she gives you practical at home upkeep instructions and products. I highly recommend her to any one I can.

    First facial with Enid wellness at studio 7

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    2 years ago

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    2 years ago

    Amazing!!! Perfect touch and made my skin glow! It was so relaxing I fell asleep!! Highly recommended

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    7 years ago

    Business owner information

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    Dilcia A.

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    7 years ago

    First time getting a Brazilian wax . And it was amazing definitely can't wait to come back .

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    7 years ago

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    7 years ago

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    11 years ago

    Dilcia is the best. She is professional, thorough and gives great advice and results. I love my skin because of her.

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    Ask the Community - Enid Wellness

    Review Highlights - Enid Wellness

    Dilcia made sure to note all of my specific skin care needs so I can go home and maintain the GLOW!

    Mentioned in 12 reviews

    Read more highlights

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    4.2(74 reviews)
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    The ladies were super nice and I had a great experience for my first visit. They give 50% for your…read morefirst service if you live in the area. The place was super clean and I was able to make a same day appointment. I've already booked my next appointment.

    PLEASE PLEASE PLEASE AVOID THIS PLACE!!!! I was super…read moreduper excited to try this location. I schedule a reservation prior to and got a promotion with the reservation. Upon arrival I waked in and got meet with nothing . I walked up to the front desk and was meet with a rude lady. I'm not sure if she was having a bad day or if someone had just ticked her off but her tone was so unwelcoming and uncomfortable. I checked in and got asked for my ID. I've NEVER been asked for my ID at any waxer before, but didn't argue and went to grab it upon coming back she said the price is different because I'm not local so there will be an up charge and I don't get a discount. Upon hearing that I was shocked- an UP CHARGE- because I'm NOT LOCAL?!? I was super shocked and then recalled well I do have another email promotion I got sent as well and told her about it and I didn't even get to finish my sentence and she was like "You aren't local- you don't receive anything " at that point her whole attitude and way of delivering everything she told me sounded rude as if I was beneath her. It was so uncomfortable and unwelcoming. Would NEVER want anyone to be treated this way. She said she needed to take a photo to of me and never explained why, I refused so she said she was gonna take a picture of my ID. Asked to cancel the appointment as a whole and she said okay and she was clicking at her computer for maybe 5 minutes before I asked if I was free to go or had to sign anything and she looked at me with so much disdain and told me "yea - it's been cancelled" I was fuming, she saw me standing there and never once told me anything. I left and I promised I would share my experience so no one had to go through the experience I did, I called another shop that was 5 minutes from there and they were beyond WELCOMING, KIND, ATTENTIVE, and also never asked for my ID or a photo.

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    ML Pro Nails & Spa - Full set and design

    ML Pro Nails & Spa

    3.9(235 reviews)
    4.0 mi
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    I want to start off by saying, I never write reviews, let alone bad ones. I'm generally not a picky…read moreperson, but everyone I've talked to has told me I need to write a review about my experience. If I could give 0 stars, I would. I started my appointment fine, I was prepped by one tech Lynn, who after I showed my inspo pic, she switched me to Mai. Concerned, I specifically asked Mai when I showed her my inspo picture if it was too hard to do and I would pick something simpler, and she ASSURED me it was fine. The reason I asked was because I had an event to go to and knew a bunch of people were going to be looking at my nails, so I didn't want to risk them turning out bad. First, I asked for Gel X which should be easier to do than acrylic or dip. Right? Wrong. Mai used a gritty primer before adding color to my extensions that make my nails so bumpy. She literally mentioned how it looked weird and retried to apply multiple times and it still looked bad and she just kept going. Then she applied nude for 6 of my French nails that were so patchy because she didn't do enough layers. Then for the actual design. She verbally stated to Lynn that she didn't know how she was gonna do it but that she would try. Not comforting to hear... For the design the first red flag was that she used a hot ass pink color for the base lines, keep in mind the design is bright red. She assures me that she's gonna add red and does the lightest streakiest red ever! At this point she starts to put top coat on and I speak up about how the design looks-- she's missing vertical lines in the gingham, the lines she does have are they're too spaced out so the white spaces look rectangular not square, the lines look messy uneven and didn't go all the way to the inside of my French nails, I truly hated them and I told her so nicely "I'm so sorry but I do not like them, is there any way we can just do French instead at this point? and she blew up on me! She started getting hostile and saying that my inspo picture was messy and she just copied the messiness of the picture, that "no one can do it completely 100% like the photo", and kept pushing me to answer what was wrong with the nails and I told her everything and she said she would fix them but at this point I just wanted something simpler. I asked again can she even just cover them with a solid color and she refused, and we literally sat in silence until I agreed to let her "fix" them. I had to instruct her on exactly what to fix and everytime I would ask for something she'd say "I'm not done yet!". She kept arguing with me that there were not vertical lines on the sides on the nails only one in the middle like what? It's a gingham pattern... and yes it is in the picture, when I point out that she's wrong and just missed that there were extra lines she completely dismissed me. I literally almost never speak up at nail salons and this was just such a bad experience and I hated my nails so much that it took all the courage I had to speak up for myself so I wouldn't have to leave with nails I hated and she legit pressured me into keeping them. Not only that but she tried to gaslight me the whole time into saying her poor quality was MY fault. She said it's because I have bigger nails and that I chose a different shape than the inspo picture... um what??? She just kept saying that I needed to pay her for her time that's why she wouldn't change the design but 1. I never said that I wouldn't pay her, I definitely would've she just didn't want to keep working on them because she was lazy. 2. she promised me something and did not deliver, at all. AND in the beginning she said she would test doing the design on 1-2 nails then ask me how I liked it and that NEVER happened. Matter of fact she not once checked in on me to see if I liked them or explained her plan so I just trusted her and the process. Big mistake. I cannot tell you how frustrating, embarrassing, and upsetting this was. The way Mai handled the situation was beyond rude and unprofessional. If you want cute designs DO NOT COME HERE, or rather DO NOT GO TO MAI. I specifically picked this placed because I saw photos of cute designs and thought they were capable and maybe some of the techs are but my experience was so horrible I will never be back. Everyone I have shown has told me they can tell that it's bad and i cried several times about it. DO NOT GO HERE. Save your time, money and mental well being by just getting gel x press ons and doing your nails at home by yourself. See inspo pic attached versus what I got and keep in mind that what I got is not even bad as what she originally did. I had to literally tell her what to do to somewhat make them look decent. Yeah it might look alright if you're 500 feet away and squint your eyes. But the quality is truly horrifying upclose. 0/10 would never recommend and honestly this is my last time going to a random fucking salon.

    I've been going to Ml pro Nails& Spa for 7 years . Place is…read moreclean ,wonderful staff . Very professional May, zena, Lyn, they do wonderful work on the nail , beautiful designs very good artist. Lily and lisa are great doing pedicure s. I recommend this place .

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    Lotus Blossom Spa

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    4.6(453 reviews)
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    I'm always nervous trying a new massage spa but Lotus Blossom put me at ease even before the…read moremassage began. The staff was professional and kind. The facility was clean and unpretentious. A relaxed, no fuss, welcoming vibe was set from the moment we walked in the door. My husband and I had a 90 minute massage. Our massage therapists were Eugene and Hector. At the end of the session we both agreed these were the best massages we've ever had. My husband is a big guy and usually feels like his massages are never intense enough but Eugene showed him how it's done. He said it was magic. Hector obliterated my shoulder and neck tension and was a pure joy throughout the session. Both Eugene and Hector were top notch in skill and personality.

    Phenomenal services were provided by Jesse and Eugene. Prior to my massage I had a facial with…read moreJesse that was so therapeutic and beneficial to my physical and mental state. The amount of pressure I had residing my head was giving me such added stress.. Jesse used a jade tool all over my head that left me speechless in relief. On a later date I had a massage by Eugene. His ability of listen to the body and feel around to where it's causing the issues is hands down a talent to marvel at. I was a happy participant. 10/10 experience

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