Dr. Calderon and Carmen were a true blessing! Carmen was diligent in obtaining insurance approval…read moreand Dr. Calderon was extremely thorough in explaining the procedure as well as other complications that were on the horizon. We cannot thank them enough for their kindness. We are so glad that Dr. Calderon will be performing all future treatments--we are in great hands!

We are so excited that Austin Retina has a location in Lakeway. It is so convenient for my mother…read moreand I to travel to and we no longer have to fight downtown traffic. Dr. Robert Wong is an excellent retina specialist and helped save my mother's eyesight and has kept her macular degeneration from progressing. He truly enjoys what he does and cares about his patients with excellent patient interaction.

I was seeing flashes in my left eye and called Dr. Makkouk's office and was able to see him in just…read morea few hours. He was very nice and professional as well as the staff. He was very patient with me as I had a lot of questions. He is going to be my go to ophthalmologist from now on.

Professional and cheerful staff, minimal wait time to be seen, doctor was very informative.read more

It is a shot clinic. I have not heard of these and do not know how common they are, but you get…read morevery limited time with your doctor and rely heavily on staff some of which are not well trained, and some of which are. If like me, you had been a patient at a regular clinic. You will be shocked and I should've been told so. I could've expected a different situation, but my situation is a bit unusual because I have a very rare genetic eye disease and my doctor was one of the best in this care.

Everybody who helped me prepping me to see the doctor to get the injection in my eye was super…read moresweet and nice. Explained everything asked right questions, efficient. After they did everything to prep me for that I waited an hour maybe a little bit more before I even could see a doctor and I never saw the doctor because I don't have time I have a life, my time is valuable doctors times are valuable, so are the patients. I had to leave and reschedule with my eyes dilated , I had other things to do. I schedule my appointment hoping that I gave myself 3 hours and apparently that wasn't enough. I think it's terrible that they don't think that their patient's time is valuable. And the billing department I don't know how many times I've given them my insurance last year and they still haven't billed it right and it's very frustrating. I don't think somebody in the scheduling area or whatever's going on, values the patient's time. So if you have four and a half 5 hours with nothing else to do with your life for a day and you want to sit in the doctor's office and just wait. To get an injection in your eye or anything. Then fine. I rescheduled hoping that if I'm earlier there then maybe it won't take so long. Also it was around 11:30 noonish when I noticed that the waiting room was almost completely empty except a couple people waiting to see doctors it was around lunch time was something going on with that? Were we waiting for people to finish lunch? I don't know just a feeling. But when you're out of options of the doctors that you can see are they taking advantage of that?

The professional staff is excellent, competent and confidence-inspiring. The management entity has…read morerecently changed and has been complicating the intake process and subjecting the patients to over-crowding, herding and regimentation. I note that my visits for recuring treatment are now one month OR LESS apart sometimes two per month where my six-week intervals were completely effective. It appears that the concern is increasing patient visits for NO therapeutic reason in order to extract more money from Medicare, The insurance companies and the patients themselves. There is a strong need for A. R.A to rid itself of the management system and return to a non-abusive model.

I started going to Austin Retina on 38th street in Austin. After my first exam, I qualified for a…read morestudy. I volunteered for eye exams for the next 5 months. The study was sponsored by Roche. The staff at Austin Retina are the best in town. Customer service that's with bragging about is this clinic. I was assigned to Dr Ryan Young. He is a great doctor. I strongly recommend him if you need to have your eyes checked. He is though and very pleasant to talk to.

I was referred here by my eye doctor to get the hole in the back of my eye sealed up. For the most…read morepart appointment scheduling was fairly easy. After my consultation, I am scheduled for a future laser procedure for my eye. Overall the staff was fairly nice and they have multiple locations around downtown. The one bad thing about this particular location is the parking. To park, there is a garage across the street that is a paid parking garage. The office does not validate parking.

My optometrist referred me to Dr. Chexal regarding a problem with my macula during an annual eye…read moreexam. They were able to get me in within 24hrs which was a blessing. Her team took detailed pictures, Dr. Chextal identified the problem and thoroughly explained the issue. She also reassured me throughout the entire process that whatever worst case scenario wasn't as bad as it was. I'm extremely grateful for her and the RCA team.

The only reason I gave it 1 star was because some of the staff was excellent. Yes Dr Liu is very…read moreeducated and good at what he does but I just wish the had a doctorate program that taught good bed side manner and compassion. He was easily bothered by questions and it almost felt like we were dealing with an Ai robot. He was very cold almost to the point of being rude. My wife received an injection in her eye. He didn't prepare her what to expect when receiving the injection. That's why when he injected directly into her eye she jerked. He not only got upset with her for jerking, he asked the most ridiculous question. He asked "What's wrong " she explained that he hurt her. My wife said afterward that if he had prepared her for what to expect then she wouldn't have jerked the way she did. You can have all the education in the world but it still can't teach you to be compassionate. Compassion really comes from the heart. You can also tell by the way he speaks to his nurses. Hopefully he realizes soon that being a doctor doesn't make you better than everyone else it just provides you the opportunity to make people's lives better

Dr Liu is at the top of his field. Not only is he an extremely knowledgeable and skilled…read morepractitioner, he has a calm and caring demeanor that lends a sense of confidence to the patient. He's also pretty funny and can be counted on for a fresh joke with every visit. ​10/10 recommend.

He did a great job and very professional. Staff was very…read morefriendly and helpful. We arrived on and were shown to a a room with in a short time period.

There are those who talk about thinking outside the box and those who simply do - in thought and…read moreaction. Dr. Dooner is among the latter; an exceptionally skilled and forward thinking surgeon. He's gone where other doctors refused to go, and given me sight that I never imagined possible. --------------- I have had eye problems since birth. Congenital cataracts weren't readily treated in infants in 1974. I also have microcornea which creates added challenges. But my parents stubbornly sought out a surgeon who was willing to do what he could. And while the outcome after six operations with complications was far better than expected, time took its toll and the relatively normal life I have led had become an exhausting charade that I could no longer maintain. After the original operations, I wore high powered hard contact lenses over frozen off-centered pupils. Light was too bright, dark was too dark, and if I didn't squint enough my lenses would drift and cause one object to look like six. Along the way, I had posterior vitreous detachments in both eyes which caused cobwebs and smears to obstruct my vision. I also developed glaucoma. Over the years, I saw many ophthalmologists. From Atlanta, to New York City to Baltimore, there was no shortage of reputable doctors. I would comment on symptoms that were troublesome, but I was never offered any potential solutions. Mostly I was told I had a difficult case, and to take the glaucoma drops and come back for pressure checks. More than one said something along the lines of "What do you want from me? You just need a glaucoma specialist" One said "I don't know why you can even see." Not hopeful to say the least. Flash forward - I moved to Austin in 2019 and eventually found a great glaucoma specialist. When I asked him if there were any options for my other conditions, I expected to hear "No" yet again. Instead he confidently referred me to Dr Dooner. Less than two weeks after my initial visit with him, Dr Dooner operated on my left eye. I had a vitrectomy, a lens implant and my pupil enlarged and centered. Six weeks later I had the same done on my right eye. These surgeries have been nothing short of life changing. Not only have all the symptoms I was struggling with been cured, but the sight I have now is better than ever. Also, I have hope now. For a while, I felt that medicine would leave me behind. Now, because of Dr Dooner, I feel like I can embrace possibility again. Oh and he's also a really nice down to earth guy and a caring doctor. Couldn't ask for more.

I first came here on August 12 after being referred to them by Dr. Christina Bui of Eye Associates…read moreof South Texas in New Braunfels. There is a review posted for them as well. Dr. Bui said that if I could make it to the E Sonterra location, they would see me. My brother-in-law drove me from New Braunfels to San Antonio, and when we arrived we were told that I could not be seen because the doctor had to catch flight. They told me I should come back the next day at a different location which was farther away (Huebner). So we came back the next day and I saw Dr. Mein. After waiting for at least 20 minutes, I was finally called back and I talked with a tech about my retinal detachment. And then they took me to a different room and said the doctor would be with me shortly. I finally was called by another tech maybe 30 minutes later, and then they said the doctor would be with me shortly. Forty-five minutes later, after sitting alone in a room by myself, the doctor came in and stood over me--literally hovered over me and asked me what the problem was. It was a little intimidating, but he probably figured it was easier to talk to me than try to look at my chart and figure out what the issue was. He did some more exams, and then sent me for some imaging. We discussed the retinal detachment and he said I would need surgery to repair it. I asked him if I could get in that day which was a Friday, and he said no, because the issue was they were having trouble finding anesthesiologists. Evidently this is a problem, because a lot of companies that employ anesthesiologists want them to work in hospitals and not in surgery centers. So I had already been experiencing this retinal detachment for two weeks due to a misdiagnosis at the other office in New Braunfels, so having to wait over a weekend was a little frightening. I kept wondering if it would detach completely and if I would go blind. They scheduled an appointment for me for surgery for Monday, and I saw Dr. Holy. I will post a separate review for Dr. Holy and the surgical center. All in all, I was grateful for the service that I received from this office. Their office manager did apologize to me for the miscommunication from the day before.

Everything went well. They seemed to be very knowledgeable bin what they do. I was really pleasedread more

Dr. Liu performed a vitrectomy on my right eye. He did exactly what he told me he was going to do…read more Now, my vision is restored from having a macula hole. He is an excellent retinal specialist. I would rate my experience with him as a ***** (5+). CLH

There is a downtown office and one on Huebner near i10. I visited the downtown office since I had a…read moreslightly more urgent need. Came in on Tuesday to be checked by the doctor for a possible retina tear. The technicians walked me through all the basic questions and were very friendly and nice. Dr Maroush saw me quickly and was able to diagnose and recommend treatment right away. I was placed in laser machine where they repaired the tear within minutes of my approval to proceed. She asked me several times I had questions or concerns. I was really glad to have such a capable doctor and office taking care of me. Looking forward to my follow up and hoping for a fully repaired retina! Thanks for all the staff at the office for such a great experience.

Lake Travis eye and laser Center offers convenient and thorough eye exams. It was a little…read moredifficult to book the appointment. I wish they had more accessible online scheduling available. Other than that, the visit went well. The office is clean, and the technology seems up-to-date.

Taking care of an elderly client, parking can be difficult at times, going up hill. Front entrance…read moredoor is super heavy and difficult for my 92 year old client, if I was not with her. We have been coming here for years, and same reception gal. Greeting is very dry, and robotic. Today we were asked to show insurance card, and fill out paperwork. Definitely need more room to fill out your name, phone and address. When my client was called I was told to not come in. I advised the gal I am her caregiver, and help her walking, since she does not use a cane or walker. She just looked at me like I had said something in a different language. I have ALWAYS gone in with my 92 year old client. I asked the gal to please come hold my clients hand since she was not allowing me in for her eye exams. Even as we are checking out, the gal at check out has no courtesy, or warmth another gal that is not professional at her job. Except for the doctor. He has excellent customer service skills. This review is being written in anticipation of bettering the office team, and the way they deal with the elderly.