Walked in wanting to make my six month insurance payment....per usual. Was told I was going to have…read moreto pay thirty dollars extra because I walked in to make a payment on time and in the office. (Mind you there was a client ahead of me who walked in to do the same and he was not charged thirty dollars) She also said if I did it on line the thirty dollars would be waived. I tried. There is no way to pay online. Only a phone number that redirects you to the same office that just rejected my cash payment. So I'm confused! Doesn't matter I changed insurance company that same day! Thank you Costco!!!

Really bad experience. The service there is horrible! They always have an excuse to overcharge. I…read morecancelled my policy there and switch to a better insurance place where they don't charge me a lot like this insurance and will be responsible for any accident and wouldn't make me call other insurances like this place!

Everyone is really helpful n friendly EXCEPT a lady named Gloria... she's really rude n gives you…read moreattitude. Very unprofessional!

From the owner: You're in good hands…read more As a Personal Financial Representative in Soledad, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

I originally came here because they're a local insurance company in town, and I liked the idea of…read morebeing able to handle my auto insurance in person. My first experience was actually pretty good. I felt like I got a great quote, everything seemed straightforward, and I was in and out in about 30 minutes. Things changed when I started looking into combining my auto insurance with a property I own. I shopped around and got quotes from four of the bigger insurance companies, and that's when I realized the policy I got through Leon was significantly cheaper than everything else. That made me question what coverage I actually had. I called Leon to get a breakdown of my policy and find out exactly what was included, but they couldn't even find my account. That was a huge red flag for me. I ended up going back in person shortly after to cancel because at that point I just didn't feel comfortable with the situation. Unfortunately, even canceling has been a headache. The gentleman at the desk seemed confused about the process and couldn't give me a clear answer or reassurance that I wouldn't continue being charged monthly. I also found out they are acting as brokers and had placed my auto insurance with a company based in Florida, which I don't remember being clearly explained to me when I originally signed up. The whole experience after the initial signup has felt very disorganized and honestly pretty sketchy. I speak some Spanish, but I'm not fluent, so communication was also a little challenging at times. I really wanted to support a local business and initially had a good impression, but after everything that happened, I wouldn't recommend them. I'd strongly suggest anyone getting a policy here make sure you get a copy of the full policy, know exactly which insurance company is actually underwriting your coverage, and verify your coverage limits before leaving.

Made the best decision to switch over from State Farm to Diane! I couldn't believe how much more…read morecoverage I was getting for our 2 vehicles, 1 Harley, and renters insurance than what I was getting at State Farm. I pay just about the same but will honestly say I feel so much more secure with the coverage we are receiving now through Diane and I even added my engagement ring! Oh and I love the little gift set we got, thank you Diane & staff! For anyone still shopping around for insurance I HIGHLY recommend going to Diane's!

Diane and her team found me affordable insurance for my car and apartment. Diane was very…read moreknowledgeable and tailored my policy to my needs. Top of the line customer service in a timely fashion! I highly recommend this company for all of your insurance needs! I look forward to working with Diane in the future.

I can't really say for sure how their insurance is because they never gave me a chance to sign up…read more I need business insurance, and stopped by to talk to an agent. The receptionist didn't greet me or offer to help. She asked what I wanted, then said "He's too busy right now, come back later." So I said I was interested in business insurance and left a card, asking her to have him call me. I never heard back, so I stopped by again. This time (no greeting) she said "He's already left for the day. If you want to get a hold of him, try Monday through Friday from 11-12." 11-12?!?!?! I asked why the short hours, and she said "That's when I take lunch, so he has to watch then." -!?!?!?- I guess if they are so busy, they do not need my business.

I have been a Farmers Insurance customer for over 25 yrs. In March 2017, King City, CA a semi truck…read moret-boned the Ford Edge we were in. I, my son and his classmate were fortunate to survive this impact. Our only vehicle was totaled and we walked away. Farmers responded quickly with all the resources they had (medical, auto claim & temporary rental support). We received a very good funding for our replacement car and are highly pleased with their service & support.

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I switched insurance recently because my insurance seemed to just raise their premium every chance…read morethey got. Paul has us set up in no time flat and saved us a good amount of money.

When AAA dropped our homeowner's policy based on generic satellite footage, Paul was there. He got…read moreback to me SO quickly over email, and within a week, we had new coverage from a different insurance company for our home. Email communication with him was clear, specific, and fast. We will definitely go back to Paul!

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?