I went to Penn Becker on 10-11-24. My eardrum was perforated by an incompetent at an urgent car…read moreback in Jan. 2022. As a result of that i had a painfull infection that lasted about 3 month's and ended up with muffled hearing and pressure in right ear, which i still have. I went to Penn Becker to find out about tuboplasty and if i would be a canidate for it. I saw Vir Patel. During my visit a nasal endoscopy was performed. The next day i could not breath through my nose. I got a 7 day antibiotic through telemed thinking the wand on the scope must have been dirty. Antibiotic didn't work, went to an ENT who gave me 10 day antibiotic which didn't work, then a 14 day with no relief. The ENT who i saw after this i had a total of 5 visit's with. A CAT scan revealed chronic sinusitis which i still have. My ENT has done all he can and i am managing this with over the counter product's. I am still congested, get nose bleeds and sneeze attacks. I called Penn Becker on 12-11-24 to let them know what happened. I was told that it would be reviewed for 30 days. The decision came back, they provided me a service and they want payed for it. Total disregard for my well being, "money doctor". I called BC/BS to see if they could help. After a phone conference i was told it would be reviewed once again. After about 6 wk.s i was told the same thing. I was also told that i probably had a cold at the time of the endoscopy and that's what i caused the sinusitus? So it's my fault? My breathing was perfectly fine before i went there, so now i have plugged sinuses to go along with my plugged ear. The last ENT i saw told me sinusitis can become permanent. Great. Lawyers won't touch this. I know from the perforated eardrum. I got a letter last wk. from Benn Pecker driving home again how i am responsible to pay them but on the other hand they relinquish themselves from any responsibility from the injury to me that resulted from the visit. So it only cost me $501.00 for chronic sinusitis, total bill was $953.00. Not bad. On top of that the doctor was really rude to me, i wish i had walked out now. I had to pay for 5 visits with my last ENT plus a cat scan, not to mention the over the counter product's which i continue to buy. So i went there for help for an injury another medical facility caused and ended up with another injury. Unbelievable! If there was not a thing called a credit score i would not pay this. I will be making my first payment this wk. I think i would have been better off going to a veterenarian. YOU'VE BEEN WARNED!

I saw Andrew Farwell. I walked in with a blocked ear and a lot of questions then walked out hearing…read moreperfectly with everything answered. This facility was spotless and that's important to me during COVID. I also liked that they didn't do a consultation and then schedule a follow up to fix (like other ENT offices I've been to). My problem was fixed during my lunch break and I even had time to spare!

Phenomenal audiology group! Kind, compassionate and they always take the time to answer all of your…read morequestions. Always easy to get an appointment and never any high pressured sales tactics. They truly care and will meet all you audiology needs: from screenings to hearing aids as well as implantable hearing devices. I highly recommend!