I recently attempted to schedule a consult for a thyroid nodule needle aspiration at ENT & Allergy Associates in Sewell, NJ, and my experience was extremely disappointing. I requested an appointment online and I received a call back the same day to schedule. I was asked what insurance I had. I clearly stated that I have United Healthcare Medicare Advantage. The scheduler asked whether it was through AARP; I said no, and she said "okay." My appointment was booked and I was told I would receive an email with paperwork to complete. No email ever arrived, so I called again. The person I spoke to apologized and said she would resend the forms. She also asked about my insurance again, and this time told me that they do not accept United Healthcare Medicare Advantage. I explained that my plan pays both in and out of network, and she said "okay," so I proceeded. On the day of my appointment, I finally received the online forms and completed every document they sent. Not even five minutes after submitting them, I got a phone call telling me--once again--that they do not accept United Healthcare. I repeated that my plan covers out-of-network care, but I was told that "they don't do it that way" and that I would have to pay upfront and try to get reimbursement on my own. This entire experience was frustrating, unprofessional, and completely avoidable. I was asked multiple times about my insurance, yet each person gave me a different answer. I was allowed to schedule an appointment that they ultimately refused to honor unless I paid upfront, wasted my time completing paperwork, and was only told the "real" policy minutes before I walked out the door. What happened to medical offices caring about patients instead of money? It's disheartening to see how much things have changed. I hope they improve their communication, consistency, and compassion for future patients. read more

horrible facility. Have two maxillary cyst and left deviated septum. Doctor said he'll operate to make money, but he can't help me. Doctor was so rude read more

Dr. Speich is a no show when it comes to patient care! They never answer the phone and the staff are incompetent! The place is a revolving door of staff, so called practitioners and Co-op allergy practices. I have genuinely lost all faith in Doctors! read more

ENT And Allergy Associates - Ear Nose & Throat Near Me - Washington Township, New Jersey

Absolutely abysmal post-op care. It's been 6 days since a doctor's note has been requested to allow my son to be administered OTC pain medication at school, and the office can't even return a call. Even though the office boasts of having 17 doctors and 1 NP on staff, apparantly only a single doctor is capable of writing this note. I will be finding another practice for any future needs. read more

Absolutely excellent first visit! Office staff was very nice and I saw Dr Speich. He was excellent!! I didn't have to wait long at all and I can't say enough about the visit. Wonderful. read more

Advanced (that headline typo bugs me!) ENT is a huge practice. One of the locations, the first one I went to, is inside of Virtua, Voorhees (hospital - allow yourself plenty of time to park and navigate the huge building!). The APN, Heather, who I saw, was very sweet but didn't seem that concerned about the issue that I was there for. I'm the one who brought up and pursued yet another fun sleep study. She wrote me an RX for one. (I had the sleep study in early January). Fast forward almost one month later, and I'm going to get my sleep study results at the Washington Township location. Mild sleep apnea as I had figured. I still have my old machine from 2011. Someone from their staff is going to call me about the particulars of getting new supplies. I saw Dr. Bresalier for this follow-up visit. He was very personable and liked my story about how my current CPAP machine is used as a door stop to keep my dog in my room when I'm at work and other. He directed me to call in two months regarding my use/like of the CPAP. An approximate 10 minute!!!!!! visit and $25 co-pay to get the results when a phone call would have sufficed! read more

Great facility. The staff are very nice, the wait time is decent and it's a very neat and clean office. There's plenty of parking and it's very conveniently located. There's even a cute little cafe on the first floor. South Jersey Radiology is on the first floor so if you need any sort of scanning it's very convenient. Most of the doctors are very nice, warm and attentive. I prefer Dr Freidel and Dr Shah over Dr. Bresalier. Sometimes it's better to go for a doctor who can connect with his patients on a human level than to go for the 'bigger doctor'. Certificates, fellowships and board memberships are impressive but if you're the kind guy who sees patients as diagnosis codes rather than human beings, your patients will also see you as a cocky set of credentials. It takes compassion, warmth and positivity to be considered a good doctor in my book, all which Dr. Bresalier lacks. Dr. Bresalier probably wont even remember you. Every time I saw him, I came out with a confused look on my face. I think (my opinion), he is just looking for patients he can quickly diagnose and do surgical procedures on. That's where the money is at. If you're in there with an issue that can easily be fast tracked into an OR, he is your man. Otherwise he will not give you the time of day. He will rush and move on. I would definitely stick with Dr Freidel or Dr Shah. read more

The good news: Tammy, the person who tested my hearing is a gem! Thorough, kind, considerate, complimentary even. The great news: Dr. David Temmermand is awesome! He greeted me like a warm familiar friend. He put me at ease, answered my questions. In short: I love him! The bad news: The one one staff person behind the desk really tried to ruin the whole thing by being curt and unpleasant. Here's the scene: after my visit, I stood around for another 10 minutes or so with my file in my hand while staff person helped other people (my doc told me to hand her the file on my way out, and I thought, I was supposed to make a follow up appt). Finally, after the other patients walked away, and I approached the desk smiling pleasantly, while staff person proceeded to completely ignore me, instead gossiped with another staff person behind the desk (!!). Then proceeded to treat me as if I was bothering her. Her tone was one of chastisement, before finally barking that I was to return in a year. So, I fled the scene. I'm not gonna lie: I've grown accustomed to this brand of substandard treatment in south jersey, but it just came as a shock after the wonderful and outstanding service provided by everyone else. Sigh. read more

Eh... the doctor made me feel stupid when I asked him questions about the symptoms that Is as experiencing in my ears. I didn't feel very comfortable during my appointment. read more

Complete debacle. Appointments - by phone only - require at least 30 minutes of hold time and weeks to get. Upon arrival, you are "greeted" by front office disasters who only acknowledge your presence when it's time to hand over the insurance or credit card. The doctor doesn't listen when you explain symptoms (ironic that a doctor whose specialty is hearing doesn't listen). His answer is always - let's send you for a hearing or balance or PT test. Of course, none of those are in that office. So now you will embark on a process will take you multiple phone calls to arrange yourself, hundreds (if you have insurance) of dollars and months to complete. By comparison - at Penn Medicine - all of these tests are on site, completed the same day with an actual diagnosis delivered by a doctor who listens to your symptoms. Can't give a lower grade. This is the Washington Football Team of ENT outfits. Disaster read more