Enterprise Car Sales, VA Beach Blvd Customer service after the purchase is very disheartening. I took the vehicle back for a few complaints within 3 weeks days of owning the vehicle. I was told by the manager to take the car to the manufacturer and I did as the car still has some of its warranties. However the major complaint ( which is a very bumpy, uncomfortable rode with continuous vibrations) the Manager JT drove tge car, experienced the horrible ride and said "its a sports car and it's suppose to ride this way." I purchased a 2025 Genesis GV80, a total luxury car that rides like a old school Wrangler one week after purchase. So Genesis found that the tires that are on the car from purchase has flat spots in them. I provided all of Genesis findings and this dealership refuses to put on the new recommended tires or new tires period. Also the oil had not been changed and I was lied to and said it was but the vehicle sent notification that a oil change was due. The same manager tried to reset the notification through use of a YouTube video but this car does not allow a reset unless the service has been performed. So I had to pay for a oil change in the 2nd week of ownership. When I asked for documentation of the oil change and the vehicle having new tires I was provided with a hand written paragraph via email. TOTALLY UNACCEPTABLE! DO NOT PURCHASE FROM HERE! read more

EDIT: I generally don't write reviews about things unless they exceed my expectations a lot or make me sad, lol. So writing one for this originally was not typical of me. It's even less typical of me to go back and change a review. I'm bumping up my rating, here. Got a call from them yesterday and the truck I'd had my eye on was available. From what I understand, the guy who was originally going to buy it couldn't be reached, and I was next on the list. Fair enough. I think the biggest reason I'm bumping it up is down to how genuine the sales guy was. Had some candid conversations with him after the sale and the other guy who was there last night. Not about sales; just life in general. I'm the kinda guy who loves stuff like that, so that mattered to me. Also, I'm told that I am pretty emotionally intelligent (probably depends on who you ask haha), but I didn't pick up on any awkwardness or anything after my original review (and I usually do pick up on those kinds of things). The sale itself went very smoothly, too, and I appreciate that! My 2nd experience with this Enterprise location was excellent. I'm happy with my purchase, feel that I got a good deal, and genuinely enjoyed talking to the salespeople, there! __________________________________________________________________ I don't want to make it sound like I'm attacking any specific employees. They were all pretty nice. I initiated contact with them on Saturday before they closed to set up a time to see a specific truck they had in stock. I asked for the day off to be able to have enough time to hopefully buy it that day. It turns out that my day off was wasted. I showed up, we talked, they looked at my trade and then finally told me the truck I had come in to hopefully buy had been sold to another guy who had come in after hours the same day I reached Enterprise. They told me it was because they saw him in person. It truly pains me to say this because I have been a happy customer with them in the past, but I will not be doing business with them in the future. Will it hurt their business to lose me? Of course not. I very much doubt this one review will matter to them at all. But it matters to me to be able to share my experience. It felt a little hurtful that they sold the truck out from under me. But it felt worse, knowing that I could have just worked today instead of burning PTO if they'd just told me at the outset that the truck wasn't available. They had from Saturday to Monday afternoon to check to ensure it was even available. Mistakes happen, and no one is perfect. But this particular situation was so upsetting to me. They did help me look for another similar truck, but I ended up walking out with a check in hand and with a day wasted. read more

Ive purchased several vans through this branch. First great, second had sporadic oil leaking and filling the cab with burnt oil smell. They said, because I didnt return it in the 7 days and didnt purchase the extended warranty, for a problem it came with, Its my problem now. Mind you Im still under their 12m 12k miles warranty that apparently means nothing. Im frustrated having to fix an issue that should be covered, leaking oil via a valve cover gasket. Keep it in mind, once they have your money they are just like every used car dealer. They are cotton headed ninny muggins. read more

Advise anyone not to buy a car for enterprise on Virginia Beach Blvd. my car salesman was William Coleman talk about everything but cars adding stuff that you didn't ask for I bought one car had to take it back chip windshield, sand and engine and they were nice about that. Got a RAV4 2022 nail in the tire the first day chip windshield took it back. They refused to fix the windshield or replace the tie a person I talked to named TJ told me he didn't deem it necessary so I dropped the car off and refuse to pay unless they fix those two things told me Enterprise have year warranty on their cars come to find out my RAV4 had no warranty as is still. I had to go get the windshield still don't have it on back order and I had to takeoff to come and get the tire today. Advise anybody in their right mind to never buy a car from Enterprise oh Virginia Beach Blvd. I wish I can return this car read more

I had the most wonderful experience of a lifetime. I called enterprise car sales because I was interested in purchasing a vehicle that I saw on their website. I spoke to a young man name, Irvin Roberts. He totally took the guesswork out of everything and made my experience for the first time in purchasing a car wonderful. He was totally dedicated and making sure that I had all pertinent information. In times past, when looking for a vehicle, the process seem to take all day, However, I was approved and out of there within an hour. Irvin Roberts is the man you want to see should you need a vehicle. I really don't think I would ever go to any other car dealership ever again thanks, Mr. Roberts! read more

Enterprise Car Sales - Car Dealers Near Me - Virginia Beach, Virginia

I ordered a truck which took a month to arrive. Non refundable transfer fee. Drove the truck 20 minutes and broke down. Facility was closed. Had the truck another 2 weeks and refused to tell me where it was. Asked for maintenence records and never received. Transmission was slipping and vibration on driving and acceleration. Drove to Dallas and New Hampshire with the vibration. Dropped off at a real dealership. $720 Transmission service and now acceleration issue is gone. That was my very first request for service. Now the dealer will not reimburse as you could imagine they would not. read more

Irvin don't keep his word, And from these reviews Looks like I'm not the only one that got screwed around I think it's time for a Class Action Lawsuit. read more

This month marks the one year anniversary since I bought my Nissan Versa Note from Enterprise, so I decided to give a quick update! Well, so far I've put approximately 9000 miles on it since I bought it one year ago, and I have not had one single problem with my car, NOT ONE. All I've had to do is regular maintenance such as changing the oil, air filter, etc., fill it up with gas, and go! I also just had an inspection done last week and fortunately it passed without needing anything whatsoever! It's such a great feeling having a reliable vehicle that I have not had to worry about constantly taking in to my mechanic to have something fixed every few months. Even better, I calculated that I have saved somewhere around $1200 in gas compared to my last vehicle and also I am driving a more economical and environmentally friendly vehicle. It's a win win!! So, as of one year my car is still running great and I still have not had a single issue! Woowooo!!! Thanks again to Enterprise for selling me such a great car! read more

If I could give no stars I would. Jojo is as dishonest and trifling as they come. She was supposed to make sure my vehicle was detailed and never did, than caught an attitude with me because I called her out on her lie. She then proceeded to say I threatened her when I asked for corporate number!!! Luckily I Had proof. I dropped my car off on a Saturday 8/22/2020 it was supposed to be ready on the following Monday. I get a call; asking what specifically I wanted detailed... I'm thinking the whole Van!!!! Because when we bought it, it was given to us dirty on the inside and hand wiped down on the outside. I now have to wait 30 minutes after they call me to tell me it's ready. ( it wasn't) than tells me ohhh it was sitting so we had to get it rounded off. If it was just detailed why would it need to be rinsed??? Horrible experience!!! CarMaxx is way better. read more

I want to give zero stars. My daughter bought a jeep 8/22/22. Ive gotten TWO suspension letters from DMV because the title still hasnt been transferred. DMV told me report them because by law it should be done in 30 days. We went back in October and were assured it was done. Today 11/28/22, five calls no answer. Maybe this will get tgeir attention or the complaint to the Virginia Dealer Board and their corporate office. read more

My vehicle purchase experience was pleasant. I have stopped by over the last year looking for a vehicle. All of the sales consultants and employees were nice. I found a vehicle and proceeded with the transfer fee from another Enterprise location. It arrived in a fair amount of time. My test driving adventure went well. My sales consultant , Daneen was very knowledgeable about the car buying experience. She even attached my new plates with her power drill, keeping her lovely manicure in place! Now that's good customer service!!! The people in this office did a respectable job keeping my car buying experience pleasant! read more

You know, I WOULD have given this branch five stars....IF IF I didn't have to go back and fourth (six times) simply to confirm that paperwork was done. IF I didn't have to call my bank and this branch to see who exactly screwed up said paperwork, turning my 15,000 dollar purchase into a 19,000 dollar purchase. Honestly, If I knew this was the case, I'd have just gotten the Milan down the street and called it a day. I would have saved 7000 dollars and so much less headache. IF I didn't didn't trust Mr.Coleman to handle business as he claimed he would. Was totally fine blowing off my attempts to reach him when every three days, I'd notice something was off with the transaction...You know, due to negligence. Then when confronted, played a different tune in front of his superiors as if he was doing all he could to help me find a satisfying result... IF I didn't have my car taken every one of the six times and EVERY TIME was given a rental car with- guess what?- NO GAS... I had to drive to and back from this place -40 minutes a piece- with cars they'd given me with absolutely no gas. Once my car was given back to me, There was not only trash but the gas I had put in that they claimed they'd reinburse 4 times, was....gone. IF they didn't pass me off as some smuck that would just take any new car given to me. Only when I was about ready to walk away was when Mr.Coleman decided he would share the fact that they had more than an Elantra, Crylser 200, and a fiesta to sell. This was probably the worst month long transaction I've ever had period in the history period of ever period. For the wise and those that actually like feeling satisfied when they spend copious amounts of money, DO NOT COME TO THIS BRANCH. Or at the very least, go to the one in Newport News. Just...Just don't. read more

First off let me say....I've worked with Enterprise Car Sales in the past, and my experience was stellar. I had a smooth transaction and they helped me through the process. I was a very young, first-time buyer when I purchased my first vehicle from this company. Throughout the years my older brother, older sister, and myself all bought cars from Enterprise Car Sales. Unfortunately, my opinion for the company (or their management at the Norfolk location) has changed for the worst. Mind you that I traded in the very vehicle that I bought from them 13 years ago. They made sure I brought in that title, and made their sale very quickly. This location is starting to become money hungry like a full-fledged dealership. I cleared up the issues on my end, so why can't I get any straight answers? Recently, I just financed a new vehicle from this branch. My sales advisors Mr. Haines and Mr. Davis were awesome, the managers Ervin (I don't know his last name) and Mr. Justin Chetney were not. They don't give straight answers with titling and tags and both are giving me the run around. At the moment, I have expired 30 day tags. As the other reviewer suggested, go to the Enterprise Car Sales in Newport News. This location has incompetent management, and they do not care about their customers. This is a pricey purchase so I refuse to get jerked around. STAY AWAY from this location. read more

At the start of buying a car from Enterprise, it worked out well. But I figure that when they want your money, its to be expected they are excellent. It's not till after you buy the vehicle does crap start to happen. I purchased a 2015 Chevy Cruz with Matthew Mcintosh as my salesperson. I purchased the car on or around July 28th. They gave me great sending off as I was the first person to purchase a vehicle at their new Virginia beach address. Everyone was great. On July 31st Matthew emailed me saying I could pick up my hard tags as they are ready. So I went to pick them up after several emails with him. Mind you, this is just a few days after I purchased the car - should be no way hard tags are done. I drove two hours (with traffic being crazy) to pick up the tags. Turns out, they were not done and I was told they would be mailed my FedEx to me. After asking what Matthew was talking about, they said it was a miscommunication. Which is a typical crap answer. They said it would take 30 days. Come August 29th, my temp tags expired. I emailed Matthew again asking about my tags and got no response from him - but he responded to my emails fast enough when I was wanting to buy a car - go figure - So I called Enterprise Sales and the guy said I could come in and they would issue me a new temp tag. So I drove the two hours (with traffic) to pick up a new temp tag. It was explained that it can take up to 2 months for the DMV to get a license plate. Then I talked to the assistant manager who said Virginia doesn't allow for multiple temp tags. After researching to find out what was taking so long, it was determined that they FedEx my license plate to the wrong address. Despite me emailing Matthew on July 31st giving my address and phone number. So now I am driving with no current tags, Matthew still hasn't returned my email, and I have to wait on what appears to be 100% incompetent people. When I asked Matthew why he said my tags were done and ready for pick up and I showed up only to find out that was not the case, he gave me the excuse of "oh, we didn't have the small sticker to put on the license plate." So either he was bald faced lying when he said they are ready, or the lady who said they would be ready in 30 days was lying. But someone is acting like a typical cars salesman. Lastly, I was told as a reward for buying a car during their opening of their new office, I would get a $250 gift card. Guess who hasn't gotten a $250 gift card. I'd stay away if I were you. read more

Attention Carol H of an enterprise company. The information you request is in your email and is available along with the invoice from Banister Nissan where I had the vehicle check. As it stands right now one alex is short and the other is long because of the damage. I don't feel safe in this vehicle after driving it since Sunday. I feel I should be put in another 2019 as this transaction is redone with an honest salesperson. Even if it is at another location. The car is jerking when it takes off and this is additional damages down the line. I have posted on Yelp in which this been copy and paste on all social media including Linkedin. All the organizations l belong to have a copy, paste, and share. This is wrong on many levels. Very unprofessional in every aspect of business William Coleman of 3252 Virginia Beach, VA 23452 is one of the most dishonest salesmen at enterprise car sales. He willing leaves out information on vehicles he sells and pretends everything is ok. He also refused to give me a carfax when I ask several times. He stated did not need one that 2019 with no issues. I bet if the manager contacts every sale he made they will have issues and concerns. Williams has many secrets he will take to his grave because one of them he can't afford to lose his family function as he was seen as a model father and top sales of enterprise of Virginia Beach, VA. William Copeland shame on you willing to make salesman of the month with dishonest tactics. How can you look at yourself every day in the mirror knowing what you are making bad choices just to make a sale. We as woman is tired of bring taking advantage of by corrupt men in business trying to make a dollar. The buck stops here with me and hopefully, more women will step up and confront people like you. You will see me soon with 10 on your side. read more

We had a great experience at enterprise, we were helped right away and weren't pressured into buying or a car we didn't like. We got the monthly cost we wanted compared to the other places we went. JoJo was the one who helped us, I loved the no pressure and the process was easy. The only thing was the detail wasn't as thorough as we would of liked. We found some trash in the pockets but the car was pretty clean besides that. I would recommend this place for our friends because this is the only place that we weren't harassed by the agents. I also thought the staff was great! read more

Within the last three weeks, I was able to work with the staff of Enterprise Car Sales once again to purchase a car for my mother. As before, I selected a vehicle online, but in this case, the vehicle was already on the Norfolk lot. I went in to look over the car to make sure it would meet my mother's needs before bringing my mother along. The staff was so patient in dealing with my mom. It was great that they deferred questions to her directly as opposed to me. Since she purchased a car through Enterprise previously, she felt she was making a decision in her best interest by purchasing again. To be fair, she was the one who turned me on to Enterprise. read more

My overall experience has been a challenge But on another note, As for the customer service..I will definitely give a 15 stars 5 for each to Alexuis Cottrell,Irvin and JoJo if you any assistance they are the three most considerate, professional people I have seen in the entire building..even though Irvin was not the manger which he was and still should be he showed great leadership he handle his self according while helping Alexis a new salesperson but yet her customer service was excellent and she has patience and even though JoJo was helping another customer she took the time out to come and also assist and even ask if it was ok to take my 6yro to the restroom..he has feel in love with btw...Lol:) but I just want to thank the three if it was not for them I'm not sure if I would have left with my Jeep..I Just want to Thank them for their help and hope Enterprise hire more people like them three Thank you guys for making my challenging experience into a great one because of you all. read more

I purchased a vehicle from this location and by far this had had to be the worst retail experience I've ever had..the lack of urgency and misquoted on timing is highly unprofessional..every time I have to visit the location I'm promised a in and out and it is NEVER that way..the person who sold me the car is very friendly but I would highly recommend to never buy from this location read more

To make a long story short ... We had been looking for a new vehicle on and off for maybe the last 6 months. Searched Enterprise Car Sales inventory online and found one that we were very interested in. Contacted the store and made plans to come take a look...in addition to the vehicle we were interested in they also chose several other options that might also suit our needs for us to check out. No pressure here. At Enterprise, they ask YOU what you want. At this particular location, all staff were friendly and helpful. Didn't feel forced to buy anything (but of course we did! We found the vehicle we were looking for!) Thanks, Enterprise! read more

Horrible managers at this location! Bought a truck in November and was suppose to receive the "Black Friday Deal" of a $400 FireStone gift card in the mail within 30 days of my purchase. January comes and I ask a manager #1 about the gift card. He says corporate sends them and he would email corporate to get an answer for me and call me back within 2 days... 2 weeks later I call back. Manager #2 says Manager #1 took time off for the birth of his child and that he'd email corporate and get this sorted out. Understandably, I responded no problem, but if you could just give ME a call back... one month later, no call back so I drive up to the location. Manager #3 says he doesn't know what the issue is, but he's the third and last manager at this location and will ensure he will sort this issue out. Becoming impatient I demanded him to call ME ASAP with an resolution to this issue! I'm the customer. I shouldn't be reminding your company to do your job every 2 weeks. This process has been going on every two weeks since early January. It's mid May. Oh, and by the way.. still no gift card! At this point I'm about 90% certain all three managers are dodging me because they're tired of giving me the run around. I've literally called everyday this week and I'm either told managers are in a meeting and will call me back or I'm on hold for about 10 minutes, after insisting to wait on them to make time. By the way, they don't make time (I'm assuming they must be swamped with customers due to this Corona Virus Pandemic). I gave this review 1 star only because I'm satisfied with this truck I bought and because I can't give a 0 star rating. read more

The service I received from this location exceeded my expectations. This is the first time I bought a used vehicle so I was a bit anxious. William Coleman which was my sales man right off the back I felt connected to. He wasn't pushy at all. William was great. When it came down to do all the paper work and put together the buyer's order I almost cried and I thought to myself I'm just going to back out. Jasmine McHenry was the one putting the buyer's order together and I told her how I was feeling. To say the least she calmed me down by telling me that she had bought a car from Enterprise about a year ago and it was her first used car and she went through the same emotions I had. Just hearing her story calmed me down and hearing William say he also had bought a car from Enterprise and bought the warranty so did Jasmine and they both were surprised how easy it was when they needed to use it. Just hearing not one but two employees buy from their place of employment and had great experiences with their purchase made me confident to make my purchase. Thank you Team VA Beach y'all are Awesome!!! I highly recommend anyone searching for a used vehicle to go see Enterprise Car Sales VA Beach read more

The service was good for the most part. They did a great job of helping me make a decision by giving me information and then the space to decide. One area of opportunity is they promised me dealer floor mats and I called back 3 times and kelp getting the answer that they would provide them but I still have not gotten them and I have not an update. It has been more than 2 weeks and at this point I am more than sure I am not getting them. Just a little disappointing that the follow through was not there. read more