I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

BLUF: Trust Ellie. She exemplifies a young person that knows her job well, has excellent customer…read moreservice skills, and legitimately wants to help clients. She, and from what my family members confirm is a trusted Service Department, are why you should consider purchasing from Priority Toyota. Ellie is a remarkable young professional at this dealership. She is knowledgeable and will work with you regarding financial manipulations, warranty packages, and a variety of other incentives. Salesman Dylan is new to the profession, but he is honest and has the drive to succeed. His integrity stems from previous military service. I believe Toyota buyers bank on brand reliability. Thus, the decision regarding where to purchase is related to variables that don't all have tangible metrics. Price points between dealerships won't vary too much in a geographic area. Consider what business model they use for sales? How customer oriented are their policies (e.g., state inspections, oil changes, detailing, etc.) Priority Toyota is worth my time and money. I recommend you give them a chance. And ask for Dylan and Ellie.

Dropped my vehicle off at 10am for an oil change. 3 HOURS later, I get their text with about…read more$10,000 in repair suggestions. I decline them all. Just need the oil change today thanks. I see the progress online that it's almost complete. I called 4 times to my service agent. Went to voice mail every single time. I called the service department they forward me to someone and it goes to voice mail. I left several voice mails and nobody returns my call. I call sales department. Someone answers, transfers me to service and goes straight to voice mail. I call back ask for the manager, I get transferred to another voice mail. I'm just trying to get my car back before the weekend at this point. I cannot believe the level of ineptitude I experienced today. Definitely a 0/10 experience for a basic oil change. It's almost like they are holding my car hostage because I didn't agree to the $10,000 in repair estimates. Finally after 5-6 calls to the sales department, somebody apparently forwarded my call to a managers personal phone to which he asked, who gave you my personal number? How am I supposed to know that???? I didn't call him, someone forwarded me to him. He says he'll go over there and call me back. He calls back and says it's almost ready. At that point I finally get a text back from the service manager Destiny who says I texted during her break. So you mean to tell me this big dealership has no process to help someone while one of their many service managers is on break? So my repair took an extra hour and a half because someone was on an hour+ lunch break? This place has gone downhill over the last several years. I should've known it wasn't going to be good when I first get there and have to wait about 2 minutes for a group of employees, right in front of me, to end their seemingly hilarious conversation before someone finally acknowledged me. Not sure what's changed but I used to be about to get in an out for an oil change and a tire rotation in about an hour. Now it's 4-5 hours??? Dropped off at 10, final told that it's ready at 2:15pm??? Good thing I didn't stay there and wait for it to be done. When it does come time to replace my 2010 Toyota 4Runner, Priority Toyota of Chesapeake will not my high on my priority list.

What is the point of making an appointment in the service department if when I show up it's a 3…read morehour wait? I called during the week and made an appointment for an oil change for today at 8:20 am and at no point was I told that it was first come first serve. I was told to show up at 820 and would my car would be taken in at 820. I showed up 10 minutes early and was told point blank by a service rep that appointments don't matter here and it's first come first serve and it's going to be a minimum of 3 hours wait time. I literally was shocked. The woman told me to come back later and we may be able to get you in or come back during the week and try again but don't make an appointment because again APPOINTMENTS DON'T MATTER. I woke up early to get here today and ended up waiting for 3 hours for an oil change because I had plans after and couldn't come back later and have work during the week and can't make it during the time service is open. I bought my car here so I get the free oil changes but honestly, I'm going to be going somewhere else from now on and spend the money for an oil change because this is ridiculous and it's not the first time it's happened either. I've had appointments for a few different reasons here and I literally have to wait a couple of hours each time. Being told that appointments don't even matter is such bad customer service. Why even offer appointments? I understand having to wait a little but 3 hours? It's insane. The customer service has definitely gone way down hill here.

I use to be able to get my car service much easier when if was Greenbrier Dodge, use to be able to…read morecall and get a real person, now it is impossible to make an appointment or to speak with anyone, not sure what the issue is but I bought 4 cars from this place, they are not able to service what they sell or preach it does not look good for my next car to be bought here,, so sad

recently purchased a truck from Christian who was very knowledgeable and helpful through out the…read morewhole process. He made the purchase a smooth and easy process for me. Very pleased and highly recommend him to help look for your next vehicle.

I recently purchased a Hyundai Sonota from Priority Hyundai, and while I did run into an issue…read moreshortly after bringing the car home, I want to recognize how well the situation was handled. What could have turned into a very frustrating experience was completely turned around thanks to the sales manager and team. They stepped in, communicated clearly, and made sure everything was taken care of quickly and professionally. I truly appreciate the way they handled things and made it right. That level of customer service makes a big difference, and it did not go unnoticed. Overall, I'm very happy with how everything was resolved and grateful for the effort they put in to ensure a positive outcome.

DON'T BUY A CAR FROM THIS DEALER!!!…read more I was in the market for a used Audi Quattro and wanted a manual. If you know cars, then you know that it's fairly difficult to find a newer one with manual transmission let alone a luxury make such as an Audi. I came across the one I purchased on OfferUp and it matched everything I was looking for. Sono posted it right before the weekend and they were closed so I made it a priority to come first thing on Monday morning. When I arrived, Jessica (the rep at front desk) was kind and quick to let me take it for a spin. Im giving 2 stars because I paid well over value for this car which I regret now because this car has been a complete nightmare. Since purchase in September of 2020 I have had to replace the MMI system ($4200), replace the radio ($1100), replace the clutch/clutch master cylinder/slave cylinder ($4500). For all this, I could have bought a new Audi and pretty much paid half of it in cash. Take this as a very serious warning... DON'T BUY HERE!!! These cars are junk and they most likely get them for dirt cheap and then sell the polished turd for more than a fair profit.

I had a good experience buying a vehicle from Sono autosales. I ended up there because they had the…read morecar I was looking for with good milage and a decent price. They worked with me since I am a nurse and couldnt get in to see the car for a couple days because of work (working the hours they are open) and allowed my father to test drive the car and put a deposit down to hold it since we were sure it would sell quickly. When I went to test drive it myself everyone was very kind and professional. The manager and sales associate were both very helpful and made sure I was comfortable with everything when completing the sale. They even took care of all the dmv stuff for me which was so convenient and helpful. They sold me a solid car for a fair price and made the process seamless. Couldn't really ask for more. Thanks SoNo!

Newer to VB - I bring my car to Priority Infiniti of Greenbrier because I leave with the confidence…read morethat the work is done right. Opal, and Jessica, service advisors, got me in today for a situation I needed help with and she just took control with a smile and got me out quickly! They really blessed me today! Broderick, service advisor, has always taken great care of me and my car, he just wasn't in yet today...he's always been awesome. Priority Infiniti is da bomb!

Took my car in for service. Took over 24 hours to even hear back. They charged for two diagnostic…read moretests without even attempting to fix the problem I brought it in for. TWO! Tried calling back to ask if I could pick it up, no answer. Went there to pick it up and they said "come back tomorrow", like I have nothing else to do. I was overcharged and service was terrible. Lack of communication and waste of time and I still have to get my car fixed, but it won't be here.

My wife and I had a great experience at this location. We met 3 people while we were there all…read moreextremely welcoming and respectful. Logan was the salesman we worked with, can't recommend him enough. Extremely knowledgeable, kind and seemed like he genuinely cared about what we were looking for. Hope to work with him again in the future.

Do not bother making online appointments. they are booking cars that they can't see for days after…read morethe appointment. This place continues to disappoin.

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

People were kind & easy to work with but the truck I bought - 08 tundra - within the last 6 months…read morehas two very expensive issues. Within a week of purchasing the truck the exhaust manifold had issues and needed replacement; and within 4 months of purchasing the truck my transmission needed to be repaired right after my rear left leaf spring snapped. This is after kindly driving the vehicle and taking great care of it/ giving the car much needed maintenance. All in all after purchasing the truck in July, I'm around $10k down in catastrophic repairs.

Amazing people! Nothing like the other guys. Best prices without sacrificing quality!read more

I brought a car here in February. It had 57k miles on it, it looked good coming out the lot... till…read moreIt wasn't . After 2 weeks my car started showing the engine light. I didn't think much of it but my fiancé told me to get it checked out. I never did till it got really bad. One day I'm going on a lil trip with my car & my 2 yr old son was with me. So I'm on the interstate & my engine light just starts flashing & it wouldn't go no faster than 57 miles. I had to pull over on the interstate & turn on my hazard lights. I had to drive an hour & some minutes back home only going 57 miles on the interstate just so they could tow my car from home. Mind you, the day after they "claimed" they fixed it my car did the same exact thing not even 24hrs of me having it. Recently my car stopped on a stop light because it was over heated & smoking. Now you may be thinking "what could cause that" well my c-h cooling ruptured all over my engine so i didn't have any cooling on a 81 degree hot day. Now they're saying I'll have to get a whole new engine & this is only the second month I've had the car. The worst part about it all is, i don't even want the car anymore it's putting me into financial stress. It's been in the shop more times than I've driven it.

I cannot Thank these Men enough! Went by yesterday just to scout out options on a new ride no…read morepressure no haggling just vibes and honesty. I loved my entire experience here! These cars are legit no honky tonk bs these other guys sell you, also Mr. Jharris is your guy to go to, personality, wisdom is a 10/10 only safety matters when it comes to him.